I am so sick with establishments that advertise first class service and superior luxury, you will not receive any of it here. They obviously have a problem with their cleaning staff. We stayed in both the units. Jacuzzi not working and dirty, braai area dirty, shower floods the room, PVR not working, dirty pots, dirty oven, no braai grid etc. I have contacted them, and according to Wendy Mkhize there was a couple of mishaps ??? I feel like I have been conned out of my money, you pay up front for something you are not going to get. I will however agree the view is amazing, but that is about it.
We were there for a couple of days only and that was by far too short
the appartment was way much better than what we thought and wished to stay longer.
The stunning view, big balcony beutiful furniture clean and tidy made it a pleasant stay. It has nice windows allround a bright lounge with comfortable seats, a Jacuzzi on the balcony (with warm water if you wish) for those relaxing nights.
What else ?.... Enjoy
That toilet papers those were the worst we ever seen...buy quality please...and please find people that knows they job cause it's not fair on us since we are paying and then not get what we payed for....standards people standards
We stayed at the Point Waterfront which I booked through hotels.com. Normally every stay through hotels.com is exactly as it appears and is always top quality, unfortunately this was not the case here. The apartment was dirty, there was broken cupboards, a green hot tub, nobody to meet us and show us where to park, so my car was clamped, the windows were loose, the patio doors wouldn't lock, the shower leaked so we had to use towels to mop up and nobody came to replace them. There was an inventory in place for the whole apartment which we were supposed to sign for and leave a deposit to cover, however the majority of the items were missing, such as glasses. There was supposed to be tea and coffee in the room, but none was left, batteries in tv remotes were dead, there was nails sticking out of one of the broken kitchen units, lights in one room flashed and in another room did not switch on at all. Overall it was thoroughly disappointing. I contacted the management team and the chairman who had left a welcome letter, but nobody replied to my emails and despite me calling a number of times, the management team did not come out to the apartment to see what my issues were. The lack of any willingness to see why I was complaining just compounded the overall poor feeling towards the place. Zero service, dirty apartment, thoroughly disappointing. I really advise avoiding this place, it was by far the most expensive property I have ever booked through hotels.com but by far one of the worst!
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
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|Friends getaway||Large groups|