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“Amazing”
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Open Plan Living
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Open Plan Living
Lounge / Diner Bedroom 3 with twin beds
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Average
6 reviews
Open Plan Living
Lounge / Diner
Bedroom 3 with twin beds
Jacuzzi on the balcony overlooking the bay
Bedroom 2 with Double Bed
Main Bedroom with en-suite
Outside View
Main Bedroom
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Durban, KwaZulu-Natal

Reviews from our community

Average - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
nikki585
Ladysmith, South Africa
1 review
“Service is terrible to say the least !”
Reviewed April 18, 2017 for a stay in April 2017

I am so sick with establishments that advertise first class service and superior luxury, you will not receive any of it here. They obviously have a problem with their cleaning staff. We stayed in both the units. Jacuzzi not working and dirty, braai area dirty, shower floods the room, PVR not working, dirty pots, dirty oven, no braai grid etc. I have contacted them, and according to Wendy Mkhize there was a couple of mishaps ??? I feel like I have been conned out of my money, you pay up front for something you are not going to get. I will however agree the view is amazing, but that is about it.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabrizio...
Massa
1 review
“Amazing”
Reviewed March 15, 2017 for a stay in March 2017

We were there for a couple of days only and that was by far too short
the appartment was way much better than what we thought and wished to stay longer.
The stunning view, big balcony beutiful furniture clean and tidy made it a pleasant stay. It has nice windows allround a bright lounge with comfortable seats, a Jacuzzi on the balcony (with warm water if you wish) for those relaxing nights.
What else ?.... Enjoy

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 20, 2017
Thank you, Fabrizio for the beautiful review. We are glad you enjoyed your stay and we look forward to hosting you and your family and friends sometime in the near future!

Regards

Carla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ndumi t
1 review
“Losing the value”
Reviewed February 7, 2017 for a stay in February 2017

That toilet papers those were the worst we ever seen...buy quality please...and please find people that knows they job cause it's not fair on us since we are paying and then not get what we payed for....standards people standards

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 13, 2017
Dear Nondumiso

Thank you for your review of our property. If you would give more details as to what exactly was unpleasant for you during your stay would be more helpful. We have done a revamp on the property as well as on staff. We have employed new people and have had them go through thorough training therefore would expect them to deliver top class service to our guests. Details will give us an idea of what we are still lacking in.
Thank you once again for staying with us and we hope we can be of better assistance to you in future.

Regards

Carla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RichardGa...
Gaborone, Botswana
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Could have been great, sadly left to rack and ruin”
Reviewed January 16, 2017 for a stay in January 2017
1
person found this review helpful

We stayed at the Point Waterfront which I booked through hotels.com. Normally every stay through hotels.com is exactly as it appears and is always top quality, unfortunately this was not the case here. The apartment was dirty, there was broken cupboards, a green hot tub, nobody to meet us and show us where to park, so my car was clamped, the windows were loose, the patio doors wouldn't lock, the shower leaked so we had to use towels to mop up and nobody came to replace them. There was an inventory in place for the whole apartment which we were supposed to sign for and leave a deposit to cover, however the majority of the items were missing, such as glasses. There was supposed to be tea and coffee in the room, but none was left, batteries in tv remotes were dead, there was nails sticking out of one of the broken kitchen units, lights in one room flashed and in another room did not switch on at all. Overall it was thoroughly disappointing. I contacted the management team and the chairman who had left a welcome letter, but nobody replied to my emails and despite me calling a number of times, the management team did not come out to the apartment to see what my issues were. The lack of any willingness to see why I was complaining just compounded the overall poor feeling towards the place. Zero service, dirty apartment, thoroughly disappointing. I really advise avoiding this place, it was by far the most expensive property I have ever booked through hotels.com but by far one of the worst!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 13, 2017
Dear Richard

Reading your review is heart breaking especially because we know what investment has been put into the property. We have since done inspections and found that a staff revamp was necessary. We have employed new management, housekeeping and maintenance staff and have reinstated our unit to its top class status.
Thank you for your detailed review. Apologies for the inconvenience caused during your stay.
I'd like to offer you two complimentary nights when next you visit Durban for a more pleasant experience.

Regards

Carla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mickael G
Clermont-Ferrand, France
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 20, 2016 for a stay in May 2016
Google Translation
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness
Liked best: La décoration
Liked least: L'abcence de connexion internet
Traveling group: En famille élargie
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 21, 2016
Thank you, Mickael for your honest review. We indeed do have a problem in the building with pigeons and wind as we are right on the ocean. We have been doing research on how to keep pigeons away from the terrace and have implemented a few but they have failed. The Jacuzzi is in working order and the housekeeping staff have been addressed to maintain and keep it clean at all times.
Thank you again for the feedback and we hope to host you and your friends and family sometime again.

All the Best

Carla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Adults2
Children0
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