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“Relaxing Getaway”

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BON Hotel Riviera on Vaal
Ranked #3 of 4 Hotels in Vereeniging
Reviewed September 21, 2012

My boyfriend and I spent a night at the Riviera on Vaal to celebrate our anniversary. The hotel was stunning, we were very impressed with our room, which overlooked the river. The room consisted of a nice sitting area with its own television, the bathroom, and then the bedroom which also had it's own television. We were given a very nice complimentary bottle of wine. The staff very super friendly and helpful, although the lunch time staff were not as helpful as the breakfast and evening staff in the restaurant. We enjoyed our high tea, dinner and breakfast thoroughly. The only thing is that there is nothing to do at the hotel when there is bad weather, which was not really a problem for us as we were looking for a relaxing night away. Over all this hotel is very pleasant hotel for a weekend getaway.

  • Stayed: September 2012, traveled as a couple
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1  Thank SamTravel68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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268 - 274 of 292 reviews

Reviewed September 14, 2012

This is a fun review of fond times prompted by nostalgia! - Reviewing some old birthday photo's of the hotel and now checking out to see it updated after 41yrs. We had a fantastic stay there and almost spent every Sunday evening in it for about a year. Food was fantastic and staff great! Stunning to see how it has been transformed - the owners deserve a lot of credit! Look forward to returning at some point in the future. It was a five star hotel and it looks like it still is! PS They have moved the pool!

  • Stayed: September 2012, traveled with friends
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1  Thank DouglasEskdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012 via mobile

Had a friend's birthday lunch at the restaurant. Useless service. R 195 pp for a very small variation and quality was shocking. Stones in oxtail. We also won a weekend at the hotel approximately two years ago and the stay was nothing to write home about and the service was very bad. The hotel is not even worth 3 stars.

  • Stayed: September 2012
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Thank CandLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012

Despite some mixed reviews, we spent a weekend at the Riviera on Vaal. From driving on the porters trolly at check in to the milk and biscuits at bedtime to the wonderful lady who looked after the kids at the childrens club - the kids had a wonderful time. We went in July and the service was great and we couldn't fault anyone. I think the restaurant and its service may have improved since some of the other reviews was written and would recommend a visit. We had a family room which was probably 3 star - clean and tidy and with all the basics that we needed.

  • Stayed: July 2012, traveled with family
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Thank Elisabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2012

How is this place anything above three stars?! Over the three day period that we stayed here there was no turndown service and no slippers or robes in the rooms.

I am also not a big guy and even for me the baths are tiny! The plumbing is also very noisy and warm water seems to come and go during showers.

In addition, during our last two days there was no coffee in the hotel due to a conference earlier the week that used all the stock. Seriously?! I still can't believe it!

Staff was great and location is good, but the basics that are missing should prevent this hotel from being rated higher than 3 stars. It should also prevent the hotel from justifying the price they charge for well below average ammenities.

Stayed: June 2012, traveled as a couple
Thank Adriaan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Dear Adriaan P

We apologize for the inconvenience experienced during your recent stay. We have investigated the problems that were brought to our attention, and have put measures in place to correct this where possible.

We look forward to you returning to the Riviera on Vaal Hotel & Country Club.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2012

The hotel has a great location on the banks of the Vaal River. The views from the rooms are great. The room was a bit dated with furniture and bedding a bit worn, however the room was clean and served its purpose. Reception staff were great, really friendly and always ready to assist. Unfortunately the restaurant staff spoiled all that was created by the view, location, reception and bell staff.When taking a seat on the patio in the afternoon, we had to collect our own cushions, open the umbrella and then wait to be served. The waiter on two occasions got the drinks order wrong and the food took in excess of 45 minutes (for two wraps). Breakfast service was unfortunately no better, with staff not brining the full order, forgetting basics such as sugar and milk for the beverages. I will recommend this hotel to all that wish to have a get away on the Vaal River, I just hope they get the service issues resolved.

  • Stayed: April 2012, traveled as a couple
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Thank WorldTraveller2505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraonvaal, Guest Relations Manager at BON Hotel Riviera on Vaal, responded to this reviewResponded April 18, 2012

Dear WorldTraveller2505

Thank you very much for your review on Riviera on Vaal Hotel.

Your feedback was very constructive and we will definitely investigate and address the service issues you experienced in Matthews Restaurant and Matthews Terrace Cafe. I would like to sincerely apologise for the inconvenience – this is most definitely not the usual service standard of Riviera on Vaal.

Thank you for your kind compliments with regards to the hotel’s views as well as your feedback regarding our Front Office staff.

The feedback both positive and negative are very helpful in assisting us in taking the property to the next level and we thank you for taking the time to give this review on the hotel.

Please do not hesitate to contact me directly should you require anything further at all.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2012

Hotel has beautiful views of the Vaal river. Rooms clean but lounge area in executive suite could be improved by using the services of an interior designer. Would have preferred a proper shower in an executive suite. The owners (Zorgvliet Wine Estate) must really consider sending their staff on proper training. After 20 minutes in the Matthews restaurant nobody had even bothered to take a drinks order (even though staff were walking aimlessly about). We had no choice but to leave and ended up having excellent oxtail at the grill house on the golf course next door. Service there was also excellent with a very friendly manager and staff. Otherwise a really enjoyable stay. The hotel is not old and run-down as mentioned in some of the reviews.

  • Stayed: March 2012
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Thank Boegoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraonvaal, General Manager at BON Hotel Riviera on Vaal, responded to this reviewResponded March 28, 2012

Dear Boegoe

Thank you very much for your review on Riviera on Vaal Hotel.

Your feedback was very constructive and we will definitely investigate and address the service issues you experienced in Matthews restaurant. I would like to sincerely apologise for the inconvenience – this is most definitely not the usual service standard of Riviera on Vaal.

Thank you for your kind compliments with regards to the hotel’s views as well as your feedback from your visit to Inyama Steakhouse, I am glad to hear you enjoyed the meal and that the service was excellent.

The feedback both positive and negative are very helpful in assisting us in taking the property to the next level and we thank you for taking the time to give this review on the hotel.

Please do not hesitate to contact me directly should you require anything further at all.

Kind regards,
Leonie
082 556 0478

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BON Hotel Riviera on Vaal

Address: 10 Mario Milani Road | Three Rivers, Vereeniging 1939, South Africa (Formerly Riviera on Vaal Hotel & Country Club)
Phone Number:
Location: South Africa > Gauteng > Vereeniging
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Vereeniging
Price Range: $52 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BON Hotel Riviera on Vaal 3*
Number of rooms: 91
Official Description (provided by the hotel):
A 45-minute drive from Johannesburg, our luxurious hotel caters to the corporate and conference markets, as well as families and leisure travellers who are looking for a resort that has it all. BON Hotel Riviera on Vaal is one of few child-friendly Vaal River resorts that have struck a perfect balance in offering family enjoyment whilst also fulfilling the business travel market needs. Steeped in history this 91-room hotel, a converted farmhouse from the 1800s, is situated on a bend of the scenic Vaal River. Ideal for company conferences and events, the hotel offers 4 multi-purpose venues and a range of exciting team building activities, with flexibility to suit your needs. BON Hotel Riviera on Vaal has a reputation as one of the best wedding venues in Gauteng; choose from a variety of wedding packages to ensure a memorable day. If you are looking for a relaxing breakaway, why not pamper yourself at the Zorgvliet Spa or play a round of golf at the Country Club. Should that sound too energetic, pop down to the water's edge and float along the Vaal River on one of our boat cruises. BON Hotel Riviera on Vaal also offers a variety of water sports, a gym, picnics spots and kids' entertainment programs. ... more   less 
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Also Known As:
Riviera On Vaal Hotel And Country Club

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