Since the Hill Top is a Route 66 institution, I feel really bad about having to give it a bad review, but I have to. Just because it's a "Route 66 institution" doesn't excuse it's problems, and just because it's a Mom-n-Pop doesn't either. (I understand the budget problems of such a place) I stay in old Mom-n-Pop motels as often as possible, so I'm not a hotel snob or unfamiliar with old motels. Keep that in mind when reading my review. I know what I should be getting at a property like this. Also keep in mind that some others review it better because they're all geeked at the "Route 66 experience". I'm looking at it as a straight motel stay, period.
First off, the folks here ARE pretty nice, but it went downhill from there.
The rate was rather high for what I got. It should have been at least $10 less. The room was dated. The A/C could NOT keep up with the heat. (The room was blazing when we entered.) In fact, had it not been for a torrential thunderstorm driving the outside temps down, AND the fact that I always travel with a small fan, the room would have been unbearable. The A/C unit was practically useless, and very, very loud. To be honest, I would have had to ask for another room or refund had the temps not dropped.
We needed some cold water that evening, and nothing but hot would come out of the tap. We ran both the tub and sink faucets for over a half-hour, and still NO cold water. The best we could get was on the high-side of luke warm. Unacceptable.
In the morning, the shower head sprayed in all directions. A missing washer perhaps, but only a 5 minute, 50 cent repair that should have been made before we got there! How did no one notice this before? We had to wrap a washcloth around the showerhead (where it joins the pipe) to keep the water in the tub. The resulting shower was so weak that we passed on washing our hair... it would have taken an hour to rinse it. There's really NO reason that this should have been this way. Where's the maintenance? Take a day and inspect your rooms, go through each one and test that everything works. It'll do wonders for the place.
The towels are small and scratchy, and really should be replaced. (yes, I know, budget, but still...)
Enjoy the pool this year (2012), because the owner told me he's probably shutting it down next year, due to requirements forcing him to install a handicap lift. I can understand that, since they cost about $5000, which I consider an unseasonable amount to expect a small business such as this to bear.
I felt bad that our experience was such here at the Hill Top, almost like a friend letting you down. I can't really recommend the place until maintenance is stepped up. Those A/C units have GOT to go, and please check into why one can't get cold water. (Yeah, I know it's desert and all, but after a half hour, the pipe should have been full of colder water by then.)
It also really could use some updating, and I understand the costs involved, but just some minor, cheaper things would go a long way in making the place more presentable.
If you're the least bit picky, you'll run screaming from this place. If you're a old road dog like me, you'll be disappointed, unless there's better rooms than the three I've seen (and the one I slept in).
Next time I'm in Kingman, I'll check out the remodeled El Travatore across the street, or just give up and take a room in one of the chain motels. That'll be a shame.
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- Also Known As:
- Hill Top Hotel Kingman