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Faircity Quatermain Hotel
Ranked #17 of 46 Hotels in Sandton
Certificate of Excellence
Reviewed August 7, 2013

This was my second stay at the Quatermain and again, the front desk was freindly and efficient. Last time I stayed in room 102 and was hoping to get a more quiter room this time around however, 204 is as noisy as 102 was. This had however mainly to do with other hotel guest who simply didnt care about others when they arrive or leave their rooms.

The room itself was very clean again and all was in order. The shower had a nice pressure and was hot!

This time around I also had dinner at the restaurant and the food was excellent! Lots of fresh cut fruits on the breakfast buffet!

  • Stayed: August 2013, traveled on business
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Thank Sascha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this reviewResponded August 11, 2013

Dear Sasha K,

A belated welcome back to out hotel! Thank you once again for your feedback on Tripadvisor. We are glad to hear you enjoyed the comfort and cleanliness of our rooms as well as our great food. We are looking forward to welcome you back to our hotel soon.

Yours in hospitality
Jaco S

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197 - 203 of 278 reviews

Reviewed August 3, 2013

Was quite excited when I arrived the night before a week long conference. Layout etc was really nice. First day of conference, did not have the equipment needed to run visual presentation, did not comeback with a solution. Food was average, took three days to sort out the seating arrangements at lunchtime. Staff need to be more friendly and greet the guest as they walk past especially in the morning a good morning would be nice. Room was clean and tidy.

Room Tip: Difficult - I had noisy neighbours
  • Stayed: June 2013, traveled on business
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Thank sabieriverbushlodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this reviewResponded August 11, 2013

Dear Sabierivierbushlodge,

Thank you very much for taking the time to rate our hotel and its service on Tripadvisor. I really would like to apologise for any inconvenience you experienced during your conference at our hotel. We have addressed your issue with the conferencing department.

Your sincerely
Jaco S

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Reviewed June 24, 2013

We are on our third night at the Faircity Quatermain Hotel and have been extremely happy with our stay. We have been traveling in South Africa with our family for four weeks and were a little nervous about our time in Johannesburg. This hotel is in the suburb of Sandton and the location is very safe and secure. Most hotels in South Africa say they have free WiFi, but then they are limited to 100 mb or 30 minutes per day. But the Faircity Quatermain Hotel has free unlimited WiFi and it's the fastest connection we have had in South Africa. The rooms are clean, the bathtubs look brand new, the beds are comfortable, the outdoor shaded courtyard it beautiful, and the breakfast is delicious. There is a nice little gym with treadmills and weights. There is an outdoor pool, but it is too cold to use this time of year. Customer service has been excellent. We needed a few things printed and they were happy to help us at the reception desk. My only suggestion would be to get Disney Channel or some other television channel appropriate for kids.

  • Stayed: June 2013, traveled with family
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1  Thank mlejane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this reviewResponded June 30, 2013

Dear mlejane,

Thank you very much for taking the time to write such a wonderful review on our hotel!

Your comments regarding the product and services are highly appreciated and have been shared with all involved. Your comment about the children's entertainment will be investigated as well.

We hope to welcome you back again one day in our beautiful hotel.

Sincerely
Jaco Steyn-Venter
General Manager

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Reviewed April 27, 2013

I thought long about what to write because the hotel as such is not bad and I was probably just unlucky with the room I was given. (102). The room itself was clean and had a cozy touch however, it was noisy! I came in from a flight and needed to catch up with some sleep before heading out for a meeting in the evening, but it was impossible to sleep as the room was located right next to a pass through. Also staff didnt bother to keep it down a bit. I am not a happy camper if I dont get enough sleep...

Neverthless and all in all, it is a clean hotel. The breakfast is standard with nothing special to mention.

Room Tip: dont take 101, 102 or 103 except if your are deaf
  • Stayed: April 2013, traveled on business
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Thank Sascha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this reviewResponded April 28, 2013

Dear Sascha K,

Thank you for your feedback on your recent stay at our hotel. I do really apologise that you were inconvenienced by noise around your room during your stay and can assure you that the issue has been addressed.

We also appreciate the fact that you found the room clean and cozy.

We sincerely hope that you will return to our country and beautiful hotel one day so we can again host you in the manner that you have experienced during your recent stay.

Yours in hospitality,
Jaco Steyn
General Manager

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Reviewed April 1, 2013

Wow wow wow!!

We stayed here for three nights while my boyfriend was on a business conference in Jo-burg.

The room was excellent. Good ac, great bathroom with a nice and huge shower and a regular sized bath tub. Nice pressure in the shower hose and shower room is big enough for two. Shampoo smelled really nice. Big nice towels. I wish there had been some body lotion but that's really the only thing I can remark on.
The bed was very big and very comfortable. I liked that there were two different pillows to choose from. Nice king size cover that is big enough for two. Good size tv and a nice desk where one can work from.

Room service was impeccable! From all the hotels I have ever stayed at I don't think that I have ever felt so safe and so well taken care of. The reception staff was fun and personal, but very professional at the same time. They smiled a lot and made sure to give great advice on what to do during the day. The cleaning staff was very nice and very polite. They always knocked and made sure not to go into the room until they were 100 percent sure they could do so. I wish other hotels had this policy too, where rather than relying on the sign on the door you actually communicate with the guest.

The restaurant staff was great too. One lady who spoke french fluently made sure to take care of me during my hour long breakfast sessions.

The breakfast in itself was fresh and great, with loads and loads of fruits and excellent coffee. Eggs made on spot the way you order them, and thick slices of bacon. I was in heaven every morning.

Not sure why this hotel is not a 5 star hotel. But thank you for a great stay. I really enjoyed it and it gave me a great impression of what type of people really live in Jo-burg. Amazing ones.

  • Stayed: March 2013, traveled as a couple
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Thank agsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this reviewResponded April 3, 2013

Dear Agsun,

Firstly thank you very kindly for taking the time to review our hotel in such detail as you did.

We truly appreciate your comments about comfort of the bathrooms, guest rooms, and facilities in the rooms.

I have shared your wonderful comments about Front Office, Housekeeping and F&B staff with the relevant departments. Your comments and feedback are much appreciated.

We sincerely hope that you will return to our country and beautiful hotel one day so we can again host you in the manner that you have experienced during your recent stay.

Yours in hospitality,
Jaco Steyn
General Manager

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Reviewed March 13, 2013

I recently stayed at Quatermain and absolutely loved it. From the moment we walked in, staff were smiling and helpful.
My room was fantastic and offered all the extras that one needs when on a business trip. I cannot fault the fine afterthoughts throughout the room. It was modern and extremely comfortable as was the rest of the hotel. The lounge areas and bar are always great extras to have.

The restaurant experience was incredible as was every mouthful of my dinner and breakfast. Being situated in Sandton, this hotel and restaurant are the perfect pair and offer business travellers the great service, comfort and efficiency that is needed .

  • Stayed: February 2013, traveled on business
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Thank lexybacara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, Manager at Faircity Quatermain Hotel, responded to this reviewResponded March 14, 2013

Dear Lexybacara,

Thank you very much for taking time to rate our hotel on TripAdvisor. We appreciate your comments and positive feedback.

We are glad to be of service to you and look forward to welcoming you back at the Faircity Quatermain soon.

Kindest Regards
Management & Team

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Reviewed March 3, 2013

Very clean comfortable hotel with positive friendly staff in all areas. Reception arranged rooms to our requirements in advance of arrival. Breakfast choice extensive and dining staff efficient and service with a smile. Hotel bar stocked reasonably well but even if they ran out of certain products the bar staff arranged for restock at short notice (Thanks Hilton). Bonus of a courtesy shuttle service to central sandton efficiently arranged through reception.

Room Tip: While all rooms are exceptionally good standard rooms 116 - 119 and 301 - 302 have poolside views an...
  • Stayed: February 2013, traveled on business
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Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, Manager at Faircity Quatermain Hotel, responded to this reviewResponded March 5, 2013

Dear Anthony S,

Thank you very much for taking time to rate our beautiful hotel on TripAdvisor. We appreciate your comments and positive feedback.

Thank you also for mentioning our service staff like Hilton, who constantly endeavour to meet and exceed our guests' expectations.

We are glad to be of service to you and look forward to welcoming you back at the Faircity Quatermain soon.

Kindest Regards
Management & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Faircity Quatermain Hotel

Address: 60 West South Road, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Business Hotel in Sandton
#15 Luxury Hotel in Sandton
Price Range: $86 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Faircity Quatermain Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Just 2 km from Sandton City, this hotel features a courtyard with a swimming pool and an award-winning restaurant. All rooms and suites come with air conditioning and a satellite LCD TV. Including free Wi-Fi, all accommodations at Faircity Qautermain Hotel in Johannesburg come with extra long beds and an electronic laptop safe. Some of the rooms and suites have a private balcony. A breakfast buffet is served daily on the courtyard terrace with its green parasols. The Sel et Poivre restaurant serves gourmet cuisine in a classic setting with a fireplace and paintings. While visitors exercise in the gym, the 24-hour staff can arrange airport shuttles to O.R. Tambo Airport, 27 km away. Free parking is available on site. ... more   less 
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Also Known As:
Faircity Quatermain Hotel Sandton, Greater Johannesburg

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