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“Great stay in Sandton”

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Faircity Quatermain Hotel
Ranked #17 of 47 Hotels in Sandton
Certificate of Excellence
Reviewed March 13, 2013

I recently stayed at Quatermain and absolutely loved it. From the moment we walked in, staff were smiling and helpful.
My room was fantastic and offered all the extras that one needs when on a business trip. I cannot fault the fine afterthoughts throughout the room. It was modern and extremely comfortable as was the rest of the hotel. The lounge areas and bar are always great extras to have.

The restaurant experience was incredible as was every mouthful of my dinner and breakfast. Being situated in Sandton, this hotel and restaurant are the perfect pair and offer business travellers the great service, comfort and efficiency that is needed .

  • Stayed: February 2013, traveled on business
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Thank lexybacara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, Manager at Faircity Quatermain Hotel, responded to this reviewResponded March 14, 2013

Dear Lexybacara,

Thank you very much for taking time to rate our hotel on TripAdvisor. We appreciate your comments and positive feedback.

We are glad to be of service to you and look forward to welcoming you back at the Faircity Quatermain soon.

Kindest Regards
Management & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 - 216 of 289 reviews

Reviewed March 3, 2013

Very clean comfortable hotel with positive friendly staff in all areas. Reception arranged rooms to our requirements in advance of arrival. Breakfast choice extensive and dining staff efficient and service with a smile. Hotel bar stocked reasonably well but even if they ran out of certain products the bar staff arranged for restock at short notice (Thanks Hilton). Bonus of a courtesy shuttle service to central sandton efficiently arranged through reception.

Room Tip: While all rooms are exceptionally good standard rooms 116 - 119 and 301 - 302 have poolside views an...
See more room tips
  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, Manager at Faircity Quatermain Hotel, responded to this reviewResponded March 5, 2013

Dear Anthony S,

Thank you very much for taking time to rate our beautiful hotel on TripAdvisor. We appreciate your comments and positive feedback.

Thank you also for mentioning our service staff like Hilton, who constantly endeavour to meet and exceed our guests' expectations.

We are glad to be of service to you and look forward to welcoming you back at the Faircity Quatermain soon.

Kindest Regards
Management & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

I have stayed here on business trips on a number of occassions and have found the standards to be consistently high. The premises are clean, the check-in, room service and restaurant staff are efficient (albeit not overly friendly), the rooms are comfortable and well appointed, the gym is small but sufficient and the library and bar areas offer good "break" areas.
The hotel is built over a number of levels and you will be required to climb at least a few stairs, no matter where your room is. I am not sure, but doubt that it is fully wheelchair accessible.
While the rooms in the "old" section - around the courtyard outside the restaurant are more convenient, noise levels from the restaurant can be distracting, so maybe ask for a room in the "new" section (rooms in the 300 to 500 series) if you are bothered by such things.

  • Stayed: February 2013
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Thank Ribbie_001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, Manager at Faircity Quatermain Hotel, responded to this reviewResponded February 27, 2013

Dear Ribbie-001

Thank you firstly for being such a loyal patron of our hotel and second for your great review. We greatly value all feedback from our guests. We hope to see you many more times in future and look forward to welcoming you back in our beautiful hotel.

Kind regards,
Faircity Quatermain Management.

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Reviewed February 7, 2013

I attended a conference at this hotel and arrived about an hour earlier to catch up on so much work, I sat in the lounge for nearly 25 minutes before a member of staff even acknowledged that I was sitting there and by the time I got the coffee I ordered I had to leave for the start of the conference.

The main problem I had was that it was not busy, the staff were standing in a little group chatting and laughing, some even watching TV in the bar.

This hotel has got some amazing potential however the service issues will result in a massive loss of return business.

Kind Regards

  • Stayed: February 2013, traveled on business
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Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, Manager at Faircity Quatermain Hotel, responded to this reviewResponded February 21, 2013

Dear George G,

Firstly, thank you for taking the time to post a review on Tripadvisor. All feedback from our valued guests are appreciated and used to improve our service.

We have taken your comment up with the proprietor of the Restaurant who looks after our food and beverage services to ensure that this situation does not occur again.

We do also hope to welcome you back to our beautiful hotel one day.

Kind regards,
Faircity Quatermain Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013 via mobile

Clean and spacious rooms in low rise brick building. Nice green setting. Cozy breakfast by the pool. Service is ok but not fast. Front desk not super efficient but nice people. Free Taxi shuttle to local business district is very convenient!

  • Stayed: January 2013
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Thank Philippe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique C, Manager at Faircity Quatermain Hotel, responded to this reviewResponded February 10, 2013

Dear Philippe R,

Thank you very much for taking the time to rate our hotel on Tripadvisor.

We are delighted that you enjoyed our beautiful hotel and its grounds.

We look forward to welcoming you back soon!

Kind regards,
Faircity Quatermain Management.

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Reviewed January 23, 2013

Arranged a conference at the hotel for top management.
Paid in full in advance.
On arrival, we were omitted from the conference room indicator board, so delegates had no idea where to go and were milling around.
The conference room was not prepared; no coffee/tea or savories presented although I clearly stipulated our start times.

Lunch was below average, soggy buffet in an overheated room.

One delegate from Cape Town was staying over for the night; on trying to check in was told no room was booked under his name. Again, all details were clearly provided to the venue, and paid for, in advance. Eventually the room was located under the conference organizers name.

After the conference, we were unable to get any form of snack to go with our sundowners; no biltong (out of stock), no peanuts, no olives etc. A few bowls were grudgingly produced after complaining to the head waiter.

On the plus side, my colleague reported the room and very comfortable.

  • Stayed: January 2013
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Thank EyesOpenTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique C, Manager at Faircity Quatermain Hotel, responded to this reviewResponded February 10, 2013

Dear EyesOpenTraveler,

Thank you for your honest feedback on your experience in our conferencing department. The points you have raised in your review have been addressed with operations and we have put measures in place to avoid future occurrences of the same.

We are delighted to hear that your guest enjoyed our guest rooms!

Kind regards,
Faircity Quatermain Management.

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Reviewed January 14, 2013

The only thing going for this hotel is how nice it looks in terms for furnishings, the grounds, lounge area, rooms etc. however, the service is another story. Let me start with our request for an adapter and room slippers. Our request was nicely accepted but never fulfilled. Next, our experience at dinner in the only restaurant on the premises. We had a dinner that lasted over three hours because of the really slow service. The food was mediocre and many of the items on the menu were finished. The icing on the cake in terms of service was when my friend who was suffering from a poor cold requested for more tissues at the reception because the tissues in her room were out. She was politely informed by the receptionist that the room service staff was gone for the day hence no tissues. It is these small things that make all the difference between a mediocre hotel and a great one.

  • Stayed: January 2013, traveled with friends
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Thank Rameeta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique C, Manager at Faircity Quatermain Hotel, responded to this reviewResponded February 10, 2013

Dear Rameeta K,

Firstly, thank you for your review and feedback on our hotel.

We have taken your comments up with the relevant service departments to ensure that these issues do not recur.

We do also hope to welcome you back to our beautiful hotel one day.

Kind regards,
Faircity Quatermain Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Faircity Quatermain Hotel

Address: 60 West South Road, Sandton 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Business Hotel in Sandton
#15 Luxury Hotel in Sandton
Price Range: $85 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Faircity Quatermain Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Just 2 km from Sandton City, this hotel features a courtyard with a swimming pool and an award-winning restaurant. All rooms and suites come with air conditioning and a satellite LCD TV. Including free Wi-Fi, all accommodations at Faircity Qautermain Hotel in Johannesburg come with extra long beds and an electronic laptop safe. Some of the rooms and suites have a private balcony. A breakfast buffet is served daily on the courtyard terrace with its green parasols. The Sel et Poivre restaurant serves gourmet cuisine in a classic setting with a fireplace and paintings. While visitors exercise in the gym, the 24-hour staff can arrange airport shuttles to O.R. Tambo Airport, 27 km away. Free parking is available on site. ... more   less 
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Also Known As:
Faircity Quatermain Hotel Sandton, Greater Johannesburg

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