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“Excellent deal in Sandton, North of Joburg” 4 of 5 stars
Review of Faircity Quatermain Hotel

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Faircity Quatermain Hotel
Ranked #13 of 48 Hotels in Sandton
Certificate of Excellence
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent deal in Sandton, North of Joburg”
4 of 5 stars Reviewed February 3, 2013 via mobile

Clean and spacious rooms in low rise brick building. Nice green setting. Cozy breakfast by the pool. Service is ok but not fast. Front desk not super efficient but nice people. Free Taxi shuttle to local business district is very convenient!

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Philippe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique C, Manager at Faircity Quatermain Hotel, responded to this review, February 10, 2013
Dear Philippe R,

Thank you very much for taking the time to rate our hotel on Tripadvisor.

We are delighted that you enjoyed our beautiful hotel and its grounds.

We look forward to welcoming you back soon!

Kind regards,
Faircity Quatermain Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
    86
    82
    30
    4
    3
See reviews for
15
54
10
99
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Johannesburg South Africa
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 23, 2013

Arranged a conference at the hotel for top management.
Paid in full in advance.
On arrival, we were omitted from the conference room indicator board, so delegates had no idea where to go and were milling around.
The conference room was not prepared; no coffee/tea or savories presented although I clearly stipulated our start times.

Lunch was below average, soggy buffet in an overheated room.

One delegate from Cape Town was staying over for the night; on trying to check in was told no room was booked under his name. Again, all details were clearly provided to the venue, and paid for, in advance. Eventually the room was located under the conference organizers name.

After the conference, we were unable to get any form of snack to go with our sundowners; no biltong (out of stock), no peanuts, no olives etc. A few bowls were grudgingly produced after complaining to the head waiter.

On the plus side, my colleague reported the room and very comfortable.

  • Stayed January 2013
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
Helpful?
Thank EyesOpenTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique C, Manager at Faircity Quatermain Hotel, responded to this review, February 10, 2013
Dear EyesOpenTraveler,

Thank you for your honest feedback on your experience in our conferencing department. The points you have raised in your review have been addressed with operations and we have put measures in place to avoid future occurrences of the same.

We are delighted to hear that your guest enjoyed our guest rooms!

Kind regards,
Faircity Quatermain Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed January 14, 2013

The only thing going for this hotel is how nice it looks in terms for furnishings, the grounds, lounge area, rooms etc. however, the service is another story. Let me start with our request for an adapter and room slippers. Our request was nicely accepted but never fulfilled. Next, our experience at dinner in the only restaurant on the premises. We had a dinner that lasted over three hours because of the really slow service. The food was mediocre and many of the items on the menu were finished. The icing on the cake in terms of service was when my friend who was suffering from a poor cold requested for more tissues at the reception because the tissues in her room were out. She was politely informed by the receptionist that the room service staff was gone for the day hence no tissues. It is these small things that make all the difference between a mediocre hotel and a great one.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Rameeta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique C, Manager at Faircity Quatermain Hotel, responded to this review, February 10, 2013
Dear Rameeta K,

Firstly, thank you for your review and feedback on our hotel.

We have taken your comments up with the relevant service departments to ensure that these issues do not recur.

We do also hope to welcome you back to our beautiful hotel one day.

Kind regards,
Faircity Quatermain Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloemfontein, South Africa
Level Contributor
264 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed January 13, 2013 via mobile

This is my home away from home. The facilities are excellent and let you feel as if you are at home. Excellent restaurant and breakfast on the premises. Great for business people. You feel quite safe in the hotel. Room service also great. I have stayed here for more than five years on a regular basis. Never been disappointed. Ask for the new section.

Stayed November 2012, traveled on business
Helpful?
Thank TravelH007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique C, Manager at Faircity Quatermain Hotel, responded to this review, February 10, 2013
Dear TravelH007,

Thank you firstly for being such a loyal patron of our hotel and second for your great review. We hope to see you many more times in future and look forward to welcoming you back in our beautiful hotel.

Kind regards,
Faircity Quatermain Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandton, South Africa
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 9, 2013

An absolutely awesome room to be in. Very spacious & luxury deluxe. Clean & great space. The room I had comes with a small entrance lounge & great work station. The bathroom is stunning with lots of space. Both separate shower & bath tub. Really a great romantic getaway place as well.

Room Tip: Room 303, if I remember correctly.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MuhamedOsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique C, Manager at Faircity Quatermain Hotel, responded to this review, February 10, 2013
Dear MuhamedOsman,

Thank you very much for rating our hotel on Tripadvisor. We are delighted to hear that you enjoyed your stay with us and especially enjoyed our rooms.

We hope to see you soon again!
Kind regards,
Faircity Quatermain Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 27, 2012

We stayed the night on the way to and from Durban over the Christmas holiday. We had a great experience and want to go back another time to stay longer! Very cute hotel, good service, the food at the included breakfast was excellent, and the bar served a good cocktail. Nice neighborhood and convenient to the highway.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JanetShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique C, Manager at Faircity Quatermain Hotel, responded to this review, February 10, 2013
Dear JanetShanghai,

Thank you for taking the time to give the Faircity Quatermain such a wonderful review on Trip Advisor!
We appreciate all feedback but it is especially gratifying to receive such positive praise!

We look forward to welcoming you back soon!

Kind regards,
Faircity Quatermain Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hazyview, South Africa
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 13, 2012

The room was very comfortable with good & clean bathrooms. I only had breakfast at the hotel and it was good! There is a wide selection and everything is fresh. The staff are the best - they are very friendly and extremely helpful! From the front desk to the barman - was truly a great stay. Thanks to all the staff & management.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Edna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane P, Front Office Manager at Faircity Quatermain Hotel, responded to this review, November 18, 2012
Dear WillieJnr,

Thank you for taking the time to review the Faircity Quatermain on Trip Advisor!
We are very pleased that you enjoyed your stay and will certainly pass your compliments regarding breakfast onto the Chefs, as well as your compliments with regard to reception and the barmen!


Kind regards,
Jane Patterson on behalf of Faircity Quatermain Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Faircity Quatermain Hotel

Property: Faircity Quatermain Hotel
Address: 60 West South Road, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Best Value Hotel in Sandton
#12 Luxury Hotel in Sandton
#12 Business Hotel in Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Faircity Quatermain Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Just 2 km from Sandton City, this hotel features a courtyard with a swimming pool and an award-winning restaurant. All rooms and suites come with air conditioning and a satellite LCD TV. Including free Wi-Fi, all accommodations at Faircity Qautermain Hotel in Johannesburg come with extra long beds and an electronic laptop safe. Some of the rooms and suites have a private balcony. A breakfast buffet is served daily on the courtyard terrace with its green parasols. The Sel et Poivre restaurant serves gourmet cuisine in a classic setting with a fireplace and paintings. While visitors exercise in the gym, the 24-hour staff can arrange airport shuttles to O.R. Tambo Airport, 27 km away. Free parking is available on site. ... more   less 
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Also Known As:
Faircity Quatermain Hotel Sandton, Greater Johannesburg

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