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“Just the job in Jo'burg!”
Review of Sandton Sun

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Sandton Sun
Ranked #4 of 48 Hotels in Sandton
Certificate of Excellence
Redhill, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just the job in Jo'burg!”
Reviewed November 18, 2013

If you are looking for a safe and stylish base in busy Johannesburg with service levels that make you think you're in South-East Asia, then the Sandton Sun will not disappoint you. Ideally located in the up-market southern suburb of Sandton, the Sandton Sun is directly connected by internal walkways to both the Sandton Convention Centre and the Sandton Shopping Mall - one of the largest (and most up-market) in South Africa. The hotel also runs a regular shuttle bus connecting with the Gautrain (the main overground/underground rail system which runs from Central Jo'burg out to Pretoria.) Whilst the decor in many of the hotel rooms is beginning to look a bit "tired" the facilities are excellent and include all the usual facilities you would expect plus some you wouldn't (DVD player and MP-3 docking station in the case of my room). Executive check-in for Regular and Elite guests on the 6th floor also houses an excellent Business Centre which has very smart meeting rooms for hire in addition to the regular PC/photocopying and faxing options. The public areas (again on the 6th floor) are large, bright and modern with an excellent bar, lounge and inside breakfast room but the piece de resistance is the San Terrace which combines outdoor deck dining/breakfast with casual drinks areas and the outdoor pool and pool terrace. The layout of the deck seating areas and gardens is excellent and really comes to life and night when the lighting and open firepits plus the (often) live music all combine to make it the perfect "chill-out" location. A "sundowner" on the San Terrace, especially in the spring or summer, is a delightful experience. But my overriding memory from four visits in the last twelve months is not of any of these aspects - it is the warmth and friendliness of virtually every member of staff in the hotel. Right from check-in, the smiles and cheerful welcome help to melt away the fatigue of an eleven hour flight from London and tell you that will be well looked after in this hotel. With room prices that are very reasonable (at least for a Brit paying in pounds sterling!) and an excellent location, the Sandton Sun brings you the warmest welcome in Jo'burg - and there's no supplement to pay for that!

John
Walton on Thames

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at Sandton Sun, responded to this review, November 27, 2013
Dear Trip Advisor Reviewer

Thank you for choosing to stay with us at Sandton Sun in the heart of Gauteng. We pride ourselves in being the "Pulse" of Sandton and our San Deck as you have found is a perfect place to enjoy the vibrancy of the area.

It is a pity you were not able to enjoy a treatment in the Spa and on your next visit I would personally recommend our Sea Whisperer Massage

Thank you for taking the time to share your experience with other travellers on Trip Advisor and we look forward to seeing you returning to us in the not too distant future. Please also consider our other properties within the Tsogo Sun Group.

Warmest Regards

Brett Davidge
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
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English first
Nairobi, Kenya
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 17, 2013

Great hotel !!! Enjoyed my stay . Customer service needs to improve though. It took to long to get our twin room beds separated.The bar man at the 6th floor bar was rude to us, he needs to be polite to customers.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Marjorie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at Sandton Sun, responded to this review, November 27, 2013
Dear Trip Advisor Reviewer

Thank you for choosing to stay with us at Sandton Sun and we look forward to welcoming you back to Sandton Sun in the not too distant future.

I am sorry to hear that one of our Barman appear rude in your interaction with him. This is very out of character for the hotel and my sincere apologies for this. I have already discussed this with the team so they are aware of the impact one person can have on a guests stay.

Thank you again for staying with us and please also consider one of the many hotels which fall under the Tsogo Sun Group.

Warmest regards
Brett Davidge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lilongwe, Malawi
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 17, 2013 via mobile

The location of this hotel is excellent as you walk directly into the Sandton Mall. They offer a very convenient shuttle to the Gautrain. The breakfast is of a great quality and staff is very pleasant.
Bathrooms could do with a slight renovation.

Stayed November 2013
Helpful?
Thank MAngelesSoriano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at Sandton Sun, responded to this review, November 27, 2013
Dear Trip Advisor Reviewer

Thank you for your patronage and we look forward to welcoming you back to Sandton Sun in the not too distant future.

On your next visit please do not miss our spectacular Sunset from the San Deck and the Sea Whisperer massage in the Spa is not to be missed.

Thank you again for staying with us and please also consider one of the many hotels which fall under the Tsogo Sun Group.

Warmest regards
Brett Davidge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2013

The Hotel meets my expectations and i was satisfy staying in the Hotel. I will stay at Sandton sun and the any of the hotels withing the group whenever i travel once i keep on getting the same level of satisfaction





  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank John I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at Sandton Sun, responded to this review, November 27, 2013
Dear Trip Advisor Reviewer

Thank you for choosing to stay with us at Sandton Sun and for taking the time to share your experience with other travellers on Trip Advisor. Your views are of utmost importance to us and thank you for your positive comments about the hotel.

Thank you again for staying with us and we look forward to welcoming you back to Sandton Sun in the not too distant future.

Warmest Regards
Brett Davidge
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port d'Andratx, Spain
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 7, 2013

The Sandton Sun claims that it is a prestige 5 Star hotel....but it's well past its sell by date. The rooms look like they were last updated in the 70's, looking very tired and grubby.
The bathroom is very old fashioned and the facilities in the room are out dated.
One of the worst breakfasts I have had in an elite hotel.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard_Mallorca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at Sandton Sun, responded to this review, November 8, 2013
Dear Trip Advisor Reveiwer

Thank you for choosing to stay with us at Sandton Sun and if I could offer my sincere apologies that your stay was not entirely to your statisfaction. Our bedrooms where updated prior to the World Cup and we have exciting plans for the coming year which I trust will address some of your concerns.

Our breakfast offers one of the best selections from freshly squeezed juices, cold meats, fish and cheeses. A large selection of cereals and fruits are also on offer. Our hot breakfast is severed a la carte with all the traditional favourites. I do apologise if on this occassion this was not to your satisfaction and we will ensure we continue to perfect this important offering.

Thank you again for taking the time to share your experience with us and we look forward to welcoming you back to Sandton Sun.

Warmest regards

Brett Davidge
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 5 Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 4, 2013

I enjoyed a wonderful stay at this fine establishment in the heart of Johannesburg's Sandton area. The hotel offers very comfortable rooms with high thread count sheets and quality finishes in both the bedroom and bathroom areas. One of the best sleeps I have had! A nifty Nespresso machine and numerous bottles of water are on offer in every room (complimentary). A nice touch. The view over the Joberg suburbs is gorgeous especially during spring when the Jacaranda trees are flowering - a sea of purple can be seen. I found the staff to be most helpful and polite and keen to please. The hotel has a vibey bar downstairs, especially on a Friday afternoon/evening which requires advanced booking if you are after a table on the deck around sunset. Would recommend.

The hotel has a walkway that connects to the Sandton shopping mall and Nelson Mandela Square which is convenient. Public transport in the area is lacking (standard for Joberg) so a hired car is a must if you were to get around the greater Joberg area. The hotel has the best rated gym in the city and the Convention Centre is located right next door, hence the large business person contingent staying at the hotel.

Good job Sandton Sun.

Room Tip: Higher the floor the better the view. Construction occurring at the mall so try get a room on the op...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jimmyjamesp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at Sandton Sun, responded to this review, November 8, 2013
Dear Trip Advisor Reviewer

Thank you for choosing to stay with us at Sandton Sun and for taking the time to share your experience with other travellers on Trip Advisor. Your views are of utmost importance to us and thank you for your positive comments about the hotel.

Thank you again for staying with us and we look forward to welcoming you back to Sandton Sun in the not too distant future.

Warmest Regards
Brett Davidge
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 29, 2013

This hotel is situated at a great location in the heart of Sandton city. The architecture of the hotel is superb. All the malls are at a close walking distance. Food is very delicious and the varieties of items for breakfast buffet is great. Staff are friendly and helpful. Rooms are clean and cozy. Would definitely recommend it to other travellers.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasazp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at Sandton Sun, responded to this review, November 8, 2013
Dear Trip Advisor Reviewer

Thank you for choosing to stay with us at Sandton Sun in the heart of Gauteng. We pride ourselves in being the "Pulse" of Sandton and our San Deck as you have found is a perfect place to enjoy the vibrancy of the area.

It is a pity you were not able to enjoy a treatment in the Spa and on your next visit I would personally recommend our Sea Whisperer Massage

Thank you for taking the time to share your experience with other travellers on Trip Advisor and we look forward to seeing you returning to us in the not too distant future. Please also consider our other properties within the Tsogo Sun Group.

Warmest Regards

Brett Davidge
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandton Sun

Property: Sandton Sun
Address: Cnr Fifth & Alice Lane, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Sandton
#4 Luxury Hotel in Sandton
#9 Business Hotel in Sandton
#9 Romantic Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sandton Sun 5*
Number of rooms: 326
Official Description (provided by the hotel):
Located in the heart of Johannesburg's business district and connected to the most luxurious shopping centre in the city, the hotel offers 5-star accommodation and a range of business and leisure facilities to all travellers, including state-of-the-art boardrooms, conference and banquet facilities. The menus at the award-winning restaurants are seasonal and sustainable while the outdoor deck offers breath-taking views of the city. Everything from a sundowner deck to a luxurious spa can be found under one roof, highlighting accessibility and connectivity ... more   less 
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Also Known As:
Sandton Sun Hotel Sandton
Sun Hotel Sandton
Sandton Sun Greater Johannesburg

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