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“Bad Service”

San Deck & Restaurants
Ranked #83 of 220 Restaurants in Sandton
Cuisines: Cafe
Dining options: Reservations
Restaurant details
Dining options: Reservations
Johannesburg, South Africa
Level 4 Contributor
41 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Bad Service”
Reviewed February 4, 2014

Went there to celebrate a cousin's birthday. Lovely setting, beautifully decorated restaurant and snazzy outdoor deck with amazing views and trendy furniture. Typical Sandton vibe. All of this fanciness however means nothing if you can't deliver on the basics - good value for money and sharp service. San did not deliver on either of these 2 fronts. R55 for 4 little fingers of haloumi cheese? R20 for a tiny portion of chips? 30 minutes to take my drinks order? Another 30 minutes to deliver my drink? Having said this, the food was good and truly, the ambience is pretty special. This is definitely a splurge on an evening when you're feeling especially extravagant (and have a lot of time to kill)! It is beautiful - no doubt.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MamtaMithal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Visitor rating
    29
    30
    16
    14
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Johannesburg, South Africa
Level 2 Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Birthday dinner”
Reviewed November 30, 2013 via mobile

For a five star hotel, the San restaurant does not live up to expectations at all. The service is seriously pathetic!! The food is over priced for value. What a pity for such a great venue, I would not come back again after this experience.

Helpful?
Thank Catherine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 6 Contributor
217 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 96 helpful votes
“Why don't restaurateurs in Joburg train their staff ???”
Reviewed October 13, 2013

I am being a little unfair with that headline - there is some very good and some perfectly acceptable service to be found in this city. But while I am a regular at San bar, it is a classic example of that all too common Joburg feature, an upmarket location with good food spoilt by poor service. It has a great feeling both indoors in the 1970's hotel lobby redecorated in a really chic and comfy modern way, and the very up to date urban view outdoor roof terrace section. The food is good for "smart casual" dining, and the menu quite varied and generally served quickly - an ideal lunch venue. The service is unfailingly friendly but hopelessly disorganised. Waiters come and go, rarely the same one serving you throughout a meal. Items get forgotten and you need to chase for them. And mostly they mill about, chatting amongst themselves or fiddling with table settings, while the customers already seated at tables are ignored. I simply don't see why you can't train waitstaff to keep their eyes open for the tables they serve, to check in after the meal is served if everything is ok, and most of all when they bring the bill to a table to come back promptly to collect payment ! 5* for setting, 4* for food, 2* for service (and it would be 1* if not for the smiles even when they mess up).

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank JonB_SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
29 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Great outdoor restaurant”
Reviewed July 1, 2013

Beautiful outdoor setting for a sunny Winter's day. Food tasted very good. The food was well presented on the plate. However, service was shocking! We had to call a few waiters to order a bottle of water, because our waiter was too busy dealing with an unhappy customer next to us. Several tables around us also complained about the service.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Gtiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 5 Contributor
47 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Terrible service and menu”
Reviewed June 1, 2013

Visited this very posh restaurant for a friends birthday and was disappointed with the service. The Waiter did not ask me or another friend that joined the initial group if we wold like something to drink. The menu had no vegetarian option for a main. When we asked if they could make a vegetarian platter, they said they could only do a vegetarian pasta - apparently any vegetarian pasta - no options given. We asked for the lunch menu instead and they were kind enough to make that exception but the choices were not great either. We decided to go to a better restaurant and when we asked for the bill for the drinks, The maitre d asked if everything was ok - we said we decided not to have dinner here and she just smiled and moved on - not even querying why! Really pathetic!,

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank adhir25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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