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“Why don't restaurateurs in Joburg train their staff ???”

San Deck & Restaurants
Ranked #68 of 211 Restaurants in Sandton
More restaurant details
Restaurant details
Good for: Large groups, Bar scene, Romantic, Business meetings
Dining options: Breakfast, Brunch, Lunch, Drinks, Dinner, Full Bar, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Johannesburg, South Africa
Level Contributor
205 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
“Why don't restaurateurs in Joburg train their staff ???”
3 of 5 bubbles Reviewed October 13, 2013

I am being a little unfair with that headline - there is some very good and some perfectly acceptable service to be found in this city. But while I am a regular at San bar, it is a classic example of that all too common Joburg feature, an upmarket location with good food spoilt by poor service. It has a great feeling both indoors in the 1970's hotel lobby redecorated in a really chic and comfy modern way, and the very up to date urban view outdoor roof terrace section. The food is good for "smart casual" dining, and the menu quite varied and generally served quickly - an ideal lunch venue. The service is unfailingly friendly but hopelessly disorganised. Waiters come and go, rarely the same one serving you throughout a meal. Items get forgotten and you need to chase for them. And mostly they mill about, chatting amongst themselves or fiddling with table settings, while the customers already seated at tables are ignored. I simply don't see why you can't train waitstaff to keep their eyes open for the tables they serve, to check in after the meal is served if everything is ok, and most of all when they bring the bill to a table to come back promptly to collect payment ! 5* for setting, 4* for food, 2* for service (and it would be 1* if not for the smiles even when they mess up).

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank JonB_SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Visitor rating
    28
    29
    15
    14
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Level Contributor
29 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Great outdoor restaurant”
4 of 5 bubbles Reviewed July 1, 2013

Beautiful outdoor setting for a sunny Winter's day. Food tasted very good. The food was well presented on the plate. However, service was shocking! We had to call a few waiters to order a bottle of water, because our waiter was too busy dealing with an unhappy customer next to us. Several tables around us also complained about the service.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Gtiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
47 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Terrible service and menu”
2 of 5 bubbles Reviewed June 1, 2013

Visited this very posh restaurant for a friends birthday and was disappointed with the service. The Waiter did not ask me or another friend that joined the initial group if we wold like something to drink. The menu had no vegetarian option for a main. When we asked if they could make a vegetarian platter, they said they could only do a vegetarian pasta - apparently any vegetarian pasta - no options given. We asked for the lunch menu instead and they were kind enough to make that exception but the choices were not great either. We decided to go to a better restaurant and when we asked for the bill for the drinks, The maitre d asked if everything was ok - we said we decided not to have dinner here and she just smiled and moved on - not even querying why! Really pathetic!,

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank adhir25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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