Inconsistent is the best way to describe this disappointing property. Having stayed here for a week for business, I can say the only consistency was disappointment. The property itself is modern and inviting, yet the little things that enable a hotel to call itself a 4 star property were missing. Like service. One morning at breakfast I spoke with 6 different waiters before I was served or even received a cup of coffee. One evening, a call for room service and a cappuccino took only 67 minutes and the cappuccino arrived cold. In the bar I asked a bartender what he knew about the different beers that were ontap, he replied, 'they are draft beers.'. Usually a hotel can have a bad night or two, but the little inconsistencies kept popping up. the gym was OK but small and if you did not like cricket, well too bad because you can't change the channel. So I went swimming instead and after getting in the pool found it was filled with silt and leaves. I swam anyway because four staff had gathered to watch my every move instead of doing whatever it was they were supposed to do. They watched my entire workout routine, like I was some kind of new display at a zoo that they found just too interesting to leave.
Do these first world problems make this a bad hotel? Yes, if you are living a life of deception and want to call yourself a four star or above property. If you call yourself a well-heeled 3 star hotel that caters to local business, then your marketing would be more appropriate and consistent with an appropriate level of service that I witnessed. Would I stay here again? Yes - because now I know what I am getting, it is close to my business, and I can negotiate a better rate more consistent with their proven ability.
- Official Description (provided by the hotel):
- The Maslow is the ultimate new business hotel in Sandton providing an environment where individuals can reach their full potential by having the facilities, technology and intelligence in place to facilitate business. Situated in the heart of Sandton's business district, home to top investment banks, financial institutions, the Gautrain station and the Johannesburg Stock Exchange, The Maslow offers some of the best corporate facilities in Sandton, including complimentary high speed internet access throughout the hotel, 13 meeting rooms, conference centre with multi-divisible ballroom and auditorium, techno gym and an Africology Spa. The Maslow hotel offers a complimentary scheduled return transfer service every 30 minutes to the Gautrain Station and Sandton City. Guests may also make use of the Maslow's private chauffeur service. ... more less
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- Also Known As:
- The Maslow Sandton, Greater Johannesburg