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“AWESOME”
Review of The Maslow

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The Maslow
Ranked #7 of 47 Hotels in Sandton
Certificate of Excellence
JHB
2 reviews
“AWESOME”
Reviewed July 31, 2013

We had the pleasure of spending a night in a junior suite at The Maslow Hotel. The room itself is beautifully finished, modern, new, spacious and spotless. The evening turndown, gown and chocolate is luxurious. The location is perfect, close to all nightlife and restaurants. The staff were friendly, welcoming and the service was very professional. Breakfast was a treat, all told, I loved my stay and will be back to try out the spa (after having had a guided tour of the facility)- I cannot wait! Thanks for a wonderful evening and keep up the good work.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carla W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita M, Customer Relations Executive at The Maslow, responded to this review, August 5, 2013
Dear Valued Guest, thank you for your excellent review on TripAdvisor. We are pleased to hear that you enjoyed your stay. We will always strive to make our guests’ stay memorable. The Maslow team looks forward to welcoming you back soon.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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828 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
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  • Swedish first
  • Turkish first
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English first
Pretoria, South Africa
1 review
Reviewed July 30, 2013

To The Maslow Staff

I would just like to thank all management and staff at the Maslow for Out of this WORLD service and friendliness. What a pleasure spending a weekend with you guys, you made me and my four girlfriends feel like we where royalty - from reception to the cleaners to the floor staff, all the way up to management - Thank you and KEEP IT UP GUYS. So for all the ladies out there, feeling weary and drawn - trust me, The Maslow is the place to recuperate.

Room Tip: "Corner suites are large and sunny"
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita M, Customer Relations Executive at The Maslow, responded to this review, August 5, 2013
Dear Valued Guest, we are delighted that you enjoyed your recent stay and thank you for your feedback. We strive to treat all our guests like royalty and we are pleased to hear that we did just that. The Maslow team looks forward to welcoming you back in the near future.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 4 Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 30, 2013

The recently opened Maslow Hotel is absolutely magnificent to the eye however the service is beyond appalling. It is sad that a hotel with such potential is being ruined by staff who either have not be trained or simply do not care. I have not stayed in the hotel but have visited it on several occassions with friends. On the last visit we literally had to beg to be served at the almost empty bar / lounge and when we were eventually served, we had to check on our order at least three times. When the coffee eventually arrived after 45 minutes it was cold and awful.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita M, Customer Relations Executive at The Maslow, responded to this review, August 5, 2013
Dear Valued Guest, thank you for your feedback, we do appreciate it. I am sorry to hear that the service was not up to standard, we have since addressed your concerns and we can assure you that you will get excellent service on your next visit.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
Reviewed July 30, 2013

What a pleasant surprise. All staff members were very professional, friendly and helpful throughout our stay. The food was delicious and the rooms very neat. A stay that will always be remembered. Highly recommended.

Room Tip: Corner suites are more private.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cara v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita M, Customer Relations Executive at The Maslow, responded to this review, August 5, 2013
Dear Valued Guest, thank you for your review, your comments are appreciated. I have shared your feedback with the Maslow team, we are pleased that we were able to make your stay memorable. We look forward to welcoming you back soon.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
Reviewed July 30, 2013

My visit to the Maslow Hotel was outstanding!! When I entered the hotel, I was amazed at how friendly and efficient the staff were - felt like "a breath of fresh air" compared to service in SA as we know it. The rooms, decor & food is fantastic. A trip to remember. I would definitely recommend this hotel.

Room Tip: Corner rooms are more private
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita M, Customer Relations Executive at The Maslow, responded to this review, August 5, 2013
Dear Valued Guest, thank you for your valuable comments on TripAdvisor. We are delighted that the Maslow team met all your expectations. We look forward to your next visit which we hope will be soon.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
2 reviews
Reviewed July 29, 2013

This is my second visit to the Maslow hotel Corner Grayston Drive & Rivonia being a regular traveller i do rate this hotel very high for the following reasons

Service: is to detail you are looked after and the staff here make you feel like you are @ home
Food : The food is fantastic
Rooms: extreme comfort

now you understand why i rate here Outstanding and I look forward to my next visit

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichealMoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita M, Customer Relations Executive at The Maslow, responded to this review, August 5, 2013
Dear Valued Guest, thank you for posting your comment on TripAdvisor. We do appreciate your positive feedback and we are pleased to hear that we always meet your expectations. We do hope that you will join us again soon at The Maslow and we look forward to welcoming you back.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 5 Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 27, 2013 via mobile

We were the only people at the Bistro and we were still left for thirty minutes at a time without service. The young manager at the bistro was cold and indifferent when we brought up the popr service and irony of the situation. You won't miss too much if you give the Maslow a skip

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blissful_Voyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita M, Customer Relations Executive at The Maslow, responded to this review, August 5, 2013
Dear valued guest, we thank you for your feedback and would like to assure you that we do take this feedback seriously. I have gone through the feedback with my team here at the Maslow and I would like to inform you that we have addressed all your concerns. We look forward to welcoming you back in the near future.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Maslow

Property: The Maslow
Address: Corner Grayston Drive & Rivonia Road, Sandton 2031, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Maslow 4*
Number of rooms: 281
Official Description (provided by the hotel):
The Maslow is the ultimate new business hotel in Sandton providing an environment where individuals can reach their full potential by having the facilities, technology and intelligence in place to facilitate business. Situated in the heart of Sandton's business district, home to top investment banks, financial institutions, the Gautrain station and the Johannesburg Stock Exchange, The Maslow offers some of the best corporate facilities in Sandton, including complimentary high speed internet access throughout the hotel, 13 meeting rooms, conference centre with multi-divisible ballroom and auditorium, techno gym and an Africology Spa. The Maslow hotel offers a complimentary scheduled return transfer service every 30 minutes to the Gautrain Station and Sandton City. Guests may also make use of the Maslow's private chauffeur service. ... more   less 
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Also Known As:
The Maslow Sandton, Greater Johannesburg

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