After staying one night at the Maslow I discovered a duplicate charge on my credit card. I have followed up on this for over a month with Maslow management acknowledging the error but without remedial action. Today I discovered that they have processed a refund of less than the value of the duplicate charge. I'm irate because I simply don't have the time to be chasing a clerical error. This is poor service from a supposedly four star hotel.
- Official Description (provided by the hotel):
- The Maslow is the ultimate new business hotel in Sandton providing an environment where individuals can reach their full potential by having the facilities, technology and intelligence in place to facilitate business. Situated in the heart of Sandton's business district, home to top investment banks, financial institutions, the Gautrain station and the Johannesburg Stock Exchange, The Maslow offers some of the best corporate facilities in Sandton, including complimentary high speed internet access throughout the hotel, 13 meeting rooms, conference centre with multi-divisible ballroom and auditorium, techno gym and an Africology Spa. The Maslow hotel offers a complimentary scheduled return transfer service every 30 minutes to the Gautrain Station and Sandton City. Guests may also make use of the Maslow's private chauffeur service. ... more less
- Reservation Options:
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- Also Known As:
- The Maslow Sandton, Greater Johannesburg