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“Theraputic Weekend” 5 of 5 bubbles
Review of InterContinental Johannesburg Sandton Towers

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InterContinental Johannesburg Sandton Towers
Ranked #5 of 49 Hotels in Sandton
Certificate of Excellence
Rustenburg, South Africa
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Theraputic Weekend”
5 of 5 bubbles Reviewed September 10, 2013

After a recent disappointing breakaway, we felt that we needed some pampering and therapy time. As we drove into the arrival concourse, we were met with willing and helpful service. Check in was smooth and efficient. Security is evident throughout, which is comforting. The room and bathroom had everything, nothing was left out, including slippers by the bed and choc on the pillow for turndown. Staff were discreet and service was 5 star for the entire weekend. We didn't get time for the Spa, but managed some retail therapy in Sandton City and Nelson Mandela Square. Breakfast was outstanding, including a good location with water feature, and overlooking the surrounds of Sandton. On check out, our bags were whisked from room to car, the service continued until the car doors were closed for us, and we drove away.
We have stayed at other Intercontis in other countries, and Sandton is up with the best. Great location and service,

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, September 13, 2013
I'm delighted that you had a great theraputic weekend stay with us and I trust that I will have the pleasure of meetng you both on a return visit in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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579 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Lagos, Nigeria
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

Breezed thru check in and what a huge sense of secure environment once we were ushered in to rooms. Excellent rooms. The best was the food served piping hot in our rooms at 10.45 pm in flat 30 minutes. A must and sure recommendation to all my friends.

Room Tip: Ask for pool side east wing.
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sanjivkjetly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, September 9, 2013
So good to hear that you enjoyed your stay plus the speedy room service last month and I look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
252 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

The Intercontinental Hotel chain gives you a sense of security, you know that where every you go, they maintain the same quality. From Teheran to Joburg, the quality, the service and the accessiblity are great. The whole country could be in turmoil, but the way you are treated is like royalty.

Room Tip: Unless you are going "Trekking" always use a taxi to get to where you're going. It...
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  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David_DeMulle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, September 9, 2013
Thank you for your positive feedback and I'm delighted that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tortola
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 1, 2013

We checked in at 2 am and were upgraded to the club room (corner room) which was a suite but really a very large one bedroom apartment. The living area consisted of a large living room, office space petitioned off and a dining area. The mini bar was very well stocked and was complimentary as was the great South African wine that was left for us. The staff were really friendly and helpful. The house keeping was efficient and honest. All around our stay was the best hotel experience I have ever had.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marianne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, September 3, 2013
I am delighted to hear that you enjoyed your stay and I look forward to welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slough, United Kingdom
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 29, 2013

This hotel has great rooms, great breakfast, great location but unfortunately the service is not great.

My breakfast order was ignored on several occasions and it was clear that the waiting staff were disorganised and just fussed about without any real enthusiasm or awareness.

The management and supervisors did look sharp and were always directing and trying to make amends but the overall service was far below other Intercontinentals I have stated at.

Nonetheless my stay was enjoyable and I would recommend this hotel for its plus points.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TheAuditor99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, August 31, 2013
Dear TheAuditor99,

Thank you for sharing your stay experiance with us. I have noted your comment regarding the unorganised staff in the restaurant, and would like to assure you that we the service shortfall has been addressed

I look forward to welcoming you back to our hotel in the near future

Kind regards,

Josiah Montsho
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
1 review
5 of 5 bubbles Reviewed August 27, 2013

I stayed there for six days on holiday. The hotel has an excellent location close by to the mall and easy to access via the sky walk on the 10th floor.

The food downstairs was great and the staff always friendly and smiled. Loved the prawns. The only down side i had was the second night when my key card failed but that was resolved in no time.

Breakfast was always fresh and great. the kitchen staff always called to check in if i had enjoyed it. Overall its always home away from home for me. be back soon.

Fernando Marquez

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Muchazeev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, August 31, 2013
Dear Muchazeer,

Thank you for your kind words. Guests feedback is very crucial to us. We can only reamin in business if we deliver service and meet our guests expectations.

I look forward to welcoming you back to our hotel in the near future

Kind regards,


Josiah Montsho
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
171 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

The hotel is beautiful and the rooms are clean and spacious. We found the bed to be comfortable and the bathroom and amenities were luxurious. The staff at reception are extremely friendly and always courteous no matter what the hour. Sandton city is close for shopping and some of the best restaurants are close to the hotel. The pool is also lovely.

Breakfast was tasty and full of variety but the service was weak. No one to meet you when you arrive and show you to a table and no offer of coffee or other service for at least half an hour into our breakfast. The restaurant is highly understaffed and disorganized.

Other than that a fantastic stay.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RuMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, August 31, 2013
Dear RuMark,

We appreciate and value your kind feedback. I have noted your comment regarding the lack of service in the restaurant, and want to rest assure you that the service shortfall have been addressed.

We look forward to welcoming you back to our hotel in the near future

Kind regards

Josiah Montsho
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Johannesburg Sandton Towers

Property: InterContinental Johannesburg Sandton Towers
Address: Corner Maude & Fifth Streets, Sandton 2146, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sandton
#3 Spa Hotel in Sandton
#5 Luxury Hotel in Sandton
#7 Romantic Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Johannesburg Sandton Towers 5*
Number of rooms: 231
Official Description (provided by the hotel):
Centrally located in the safe hub of Sandton, Johannesburg with direct access to: shopping malls, Sandton Convention Centre, Food, Wine and excursions. Perfect for business of leisure. ... more   less 
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Also Known As:
Intercontinental Johannesburg Sandton Towers Hotel Sandton
Intercontinental Johannesburg Sandton Hotel
Intercontinental Sandton
InterContinental Johannesburg Sandton Towers Greater Johannesburg

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