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“Within Easy Reach Location”

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InterContinental Johannesburg Sandton Towers
Ranked #6 of 47 Hotels in Sandton
Certificate of Excellence
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Within Easy Reach Location”
Reviewed August 16, 2013

The hotel is located within the Sandton Shopping mall with a walk way connecting hotel to the mall. It is a walking distance to the Sandton Gautrain station with a free shuttle service operating between the two.


All staff are friendly and useful. Breakfast though seemingly the same every day was great with a variety of dishes. Rooms are clean with great feeling beddings and a comfortable bed. Room size is ample.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Njere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, August 31, 2013
Dear Njere,

Thank you for your kind words. Guest feedback is very important to us and gives us the idea on whether we are living and delivering our guests expextations

I look forward to welcoming you again at our hotel in the near future

Kind regards,

Josiah Montsho
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Vancouver, Canada
Level 5 Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 23, 2013

2nd time at this hotel and really appreciate the safe-r location and feeling it imparts. Staff is attentive and very helpful -- especially at the front desk/check-in. Rooms are nice and comfortable. Not much of a view given where the hotel is located, but I didn't mind. Food is so-so, but I think that's more from a personal palate point of view. No spa in the hotel which is a let down, BUT they have trained, legitimate, clean and safe masseuses who they can call for a massage in your room. They can also help setup outings for you -- golf in my specific case.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, August 1, 2013
I trust that I will have the pleasure of welcoming you back for the third time in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
112 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed July 22, 2013

Very comfortable business hotel.

I arrived at 10am, and my room was not ready. But I was able to use the gym facilities to freshen up and have a shower. Very efficient. The staff was overall very helpful.

The rooms are spacious, the bed comfortable and the shower heavenly. Complimentary water is provided which is always an added plus.

The decor, the size of the hotel and ambience is very business like and I would choose a different place as a holiday destination.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarinGlobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, August 1, 2013
Thank you for your feedback and that you had a comfortable stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 12, 2013

Second trip to J'burg travelling alone for business and this was for me a better hotel than previous stay - main reasons being felt safer, excellent staff, good value for food and a good bar if you wnat to sit there and relax after meetings on your own without standing out... also used by the Virgin flight crew. Easy access to Mandela square and the main shopping area without going outside. The good security ensures you don't get bothered too much if you don't want 'unwanted attentions' at the bar in the evening. Very good gym and a lovely outdoor pool which was never busy. Would dewfinately stay here again for business trip.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rothbury365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, August 1, 2013
I'm delighted that you had a good stay with us and I look forward to welcoming you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 4, 2013

This is a nice property if you want to stay in a safe, clean area, and who doesn't? That being said, this is a city location, so keep that in mind. Nice restaurant on the main floor as well. I recommend taking a stroll to the mall across the street and picking up some great and CHEAP South African wine to take home with you from the grocery store.

Room Tip: The higher the better, in terms of the view...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyer5963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, July 10, 2013
So glad that you had a good stay with us and enjoyed our great South African wines!
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Nairobi
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 30, 2013

The hotel has some of the best rooms by any standard. I stayed in a room on 12th floor and the room design was lovely. An outstanding aspect of the hotel is its proximity to the shopping malls in the complex at Mandela Square. The shopping malls are accessible directly via a sky walk from the Intercon hotel so you do not have to go out through the hotel door.

The bar at the ground floor is great but unfortunately it closes at 11:00 PM and this is one aspect the hotel management could do well to change by extending the bar time. The meals were great. We also had meals outside the hotel in different restaurants that were a great experience.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, July 10, 2013
I am delighted that you enjoyed your stay with us plus the nearby shopping and restaurant facilites and I trust that I will have the pleasure of welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 28, 2013

The restaurant is very poor. You need to wait 2 hours for one course. The hotel is very forgetful and management do not care when you speak with them. The keys on the hotel room always stop so if you stay for one week expect to change your room key at least 30 times!! Very hard to get staff attention. At breakfast they always get your orders wrong. If you order two omelette's for two of you, you will only get one. Room maintenance lacks in a big way... If you call for maintenance you will be lucky if they come up. The staff even think the managers do not care about the hotel and apparently the GM has been there 6 years too long and they should change.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PMarshall2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Johannesburg Sandton Towers, responded to this review, July 9, 2013
Dear PMarshall2012,

Thank you for taking the time to express your thoughts and concerns. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations, and I apologize you were not satisfied with the level of service provided during your stay. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Johannesburg Sandton Towers

Property: InterContinental Johannesburg Sandton Towers
Address: Corner Maude & Fifth Streets, Sandton 2146, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sandton
#4 Spa Hotel in Sandton
#6 Luxury Hotel in Sandton
#6 Romantic Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Johannesburg Sandton Towers 5*
Number of rooms: 231
Official Description (provided by the hotel):
Centrally located in the safe hub of Sandton, Johannesburg with direct access to: shopping malls, Sandton Convention Centre, Food, Wine and excursions. Perfect for business of leisure. ... more   less 
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Also Known As:
Intercontinental Johannesburg Sandton Towers Hotel Sandton
Intercontinental Johannesburg Sandton Hotel
Intercontinental Sandton
InterContinental Johannesburg Sandton Towers Greater Johannesburg

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