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“We loved our stay here”

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InterContinental Johannesburg Sandton Towers
Ranked #7 of 47 Hotels in Sandton
Certificate of Excellence
Reviewed August 31, 2012

Because of our travels in South Africa, we stayed here on 2 occasions, but not consecutively. On each occasion, from the minute we attended the check in desk (and were offered cool drinks and refresher towels) to being shown our room and then ultimately checking out - we enjoyed every minute of each stay.
The rooms are very nicely appointed, with large bathrooms and walk in robes and the most heavenly soft beds. It is very conveniently located near the Gautrain station and has a skywalk across to Sandton City shopping plaza.
Without hesitation, we would definitely stay here again.
Without a hesitation,

  • Stayed: August 2012, traveled as a couple
    • Value
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Thank GaryandMelody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this reviewResponded September 2, 2012

Dear Valued Guest,

Many thanks for sharing your service experience with us. I really appreciate and value your feedback. Guest feedback is a gift as it allows us to know whether we our delivering our service promise. I look forward to welcoming you back to our hotel in the near future.

Yours truly,

Josiah Montsho

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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449 - 455 of 641 reviews

Reviewed August 29, 2012

This is a one of a kind hotel that stands true to it's rating. Location is deal both for business and leisure. Excellent breakfast and service. Check in and out was quick. Had a slight problem with our pick up from the train station for which the concierge apologized profusely. Welcome fruit and candy a delight. Rooms are spacious and beds very comfortable. Spacious marble bathroom with bathtub and shower. Our stay was absolutely delightful.

Room Tip: Corner suite are spacious.
See more room tips
  • Stayed: January 2012, traveled as a couple
    • Value
    • Location
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Thank pusrp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this reviewResponded September 2, 2012

Dear Valued Guest,

Many thanks for completing the survey and for your words of kindness. I really appreciate and value your feedback. Our service can only improve when being made aware by our guests whether we are delivering service which meet with thier needs. I am pleased to hear that the service rendered at our hotel met your expectations. I look forward to welcoming you back to our hotel in the near future.

Yours truly,

Josiah Montsho

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Reviewed August 16, 2012

The checkin-Checkout was very smooth. The location is perfect and connected to the Sandton Shopping centre. I was there on the day there was snowfall and the temperatures were -1 degrees. Ask for the room on a higher floor, near the lift. I was happy to see a Nespresso machine in the room. Spacious room, well equipped bathroom. The only downside was the internet connection which was complimentary but extremely slow. A good business hotel otherwise. Also near the train station which I did not use.

  • Stayed: August 2012, traveled on business
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Thank AsimDalal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this reviewResponded August 19, 2012

Dear Valued Guest,

Thank you for your words of kindness, and also for sharing your service experienced during your stay. Guest feedback is crucial and we value for your constructive comments. I have noted your comment regarding the slow Internet and I will escalate and ensure that the IT department look into the matter.

We look forward to welcoming you back to our hotel in the near future


Kind regards


Josiah

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Reviewed August 9, 2012

you are a 7 minute walk from the express train to the airport - i walked 4 times with my travel bag in the space of a week and had no problems!
Also, there is a 5 minute crossover walk from the hotel's 10th floor directly to Sandton trading centre, where you have shops, breakfast cafes and restaurants (nothing fancy, but all good quality).
Bose speakers/charger for iphones/ipods, dvd player (i would have found iPad or laptop cables to LCD TV sreen more useful). Rooms are contemporary design, with good coffee/tea/ drinks selection. My favourite is bath room - a generous space with corner for clothes, bathtub, and walk-in shower

  • Stayed: August 2012, traveled solo
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1  Thank sotola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this reviewResponded August 12, 2012

Dear Valued Guest,

Thank you for your word of kindness, and for taking your most valued time and writing to us and sharing your service which you have received at our hotel. Guest feedback is very important to us, and it give us the confirmation as to whether we are meetng with our guests needs and to improve on our service shortfalls. I am also pleased that you love our bathrooms and just to share with you that we will be introducing new bathroom amentities in January 2013 as our continued efforts to meet with our guests expectations.

I look forward to welcoming you back at our hotel


Yours truly,

Josiah Montsho

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Reviewed August 7, 2012

Stayed for 2 nights at this hotel, big comfortable clean room, complimentary wifi, nespresso machine, DVD player, Bose speaker for your Ipod, the hotel is connected to sandton shopping mall through hotel's 10th floor, secure complex, I really enjoyed my stay at this hotel and will not hesitate to book again if visiting sandton.

  • Stayed: August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Khalil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this reviewResponded August 9, 2012

Dear Valued Guest, many thanks for your word of kindness. I really appreciate and value your feedback. Thank you for taking your valued time and giving us your feedback regarding your recent stay at our hotel. Guest feedback is a GIFT and I take your comments very seriously. I look toward to welcoming you again to our hotel.

Yours truly,


Josiah Montsho

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2012

Pros:
-Located right next to the Sandton mall and walking distance from the sandton gautrain station
-Nice views of the city from the south-west facing rooms
-Quick room service
-Well equipped rooms. My room had a DVD player, Bose player and a cube coffee machine
-Free wifi service with decent speed
-Checkin and Checkout was quick and hassle free

Cons:
-Internet connection is sometimes spotty
-Breakfast buffet did not have a lot of variety
-Menu was not very interesting either. However there are loads of restaurants in the mall next door, so I did not mind the limited menu.
-Technology in the rooms is a bit outdated. The DVD player did not accept USB devices, nor did the Bose player :(

  • Stayed: July 2012, traveled on business
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3  Thank unknownpaths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this reviewResponded August 9, 2012

Dear Valued Guest, many thanks for writing to us and sharing your stay experience. I have noted your comments and in particular the lack of variety of food, and I just to to inform you that our chef is looking into that and will review our breakfast food offering. You have also mentioned that the DVD in the guest room did not accept your USB devise and I have escalated that to our Information Technology manager for his review. Once again, thank you for your constructive comments and please be assured that your comments have been seriously noted and will definitely be addressed.

Yours truly,

Josiah Montsho

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Reviewed July 31, 2012

PROS:
- Rooms are exceptionally comfortable
- Sheets are lovely
- Room service is decent for Sandton
- Great location for shopping
- Top-tier service

CONS:
- Everything feels kind of dated, lots of black marble, brass, and frosted glass
- Outside of the building is horrendous
- Gym is nothing special, pales in comparison to the Radisson Blu gym
- Feels more of a business hotel than somewhere I'd want to stay with free time

  • Stayed: May 2012, traveled on business
    • Value
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2  Thank jk091980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this reviewResponded August 1, 2012

Dear Valued Guest,

Thank you for taking your precious time to share your service experience with us, we appreciate you word of kindness.I have noted your comments regarding some of the facilities at hotel which you regard as outdated. Guest feedback is important and we strive at all times to try our outmost best to meet with our guests expectations.

Kind regards,

Josiah Montsho

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Johannesburg Sandton Towers

Address: Corner Maude & Fifth Streets, Sandton 2146, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Sandton
#5 Spa Hotel in Sandton
#6 Romantic Hotel in Sandton
#6 Luxury Hotel in Sandton
Price Range: $139 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Johannesburg Sandton Towers 5*
Number of rooms: 231
Official Description (provided by the hotel):
Centrally located in the safe hub of Sandton, Johannesburg with direct access to: shopping malls, Sandton Convention Centre, Food, Wine and excursions. Perfect for business or leisure. ... more   less 
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Also Known As:
Intercontinental Johannesburg Sandton Towers Hotel Sandton
Intercontinental Johannesburg Sandton Hotel
Intercontinental Sandton
InterContinental Johannesburg Sandton Towers Greater Johannesburg

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