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“Very Nice”
Review of Michelangelo Hotel

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Michelangelo Hotel
Ranked #3 of 47 Hotels in Sandton
Certificate of Excellence
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very Nice”
Reviewed August 8, 2007

My husband and I vacationed in South Africa. We flew into Johannesburg and stayed at The Michelangelo for two nights.

This a beautifully decorated hotel, with plush fabrics, interesting sculptures, and architecture. We booked a standard double room, which was very nice. The bathroom was a large marbled bathroom. The room was split level sitting and sleeping areas overlooking Mandela Square which was good for people watching. Lot's of restaurants. The hotel is connected to the Sandton Square Mall, which is great for shopping and is located in the business center area of the city.The square fills with the local in-crowds on weekends.

The staff at the hotel was courteous and cordial. Nothing above average. The staff arranged a couple of taxi's for us for a day trip to Soweto and transport to the airport. The driver that took us to Soweto even recommended a great little local neighborhood restaurant in Seweto where the food is absolutely delicious.

The Michelange is a comfortable hotel that we would stay at again.

  • Liked — The style and beauty of the hotel.
  • Disliked — Paying for internet access.
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank PassportPlayers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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brighton
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 6, 2007

Wouldn't usually bother writing a review like this but on this occasion I don't want the hotel to get away with it...

Public areas are very grand and look lovely- you will be impressed when you walk in. Scratch under the surface though and the welcome and service are diabolical. Staff are offhand and unhelpful. Barmen refuse to give change. It's ridiculous that the only way to get between floors is by a lift which inexplicably seems to pick the wrong floor everytime and stops at all floors even when not called. Where is the public staircase? Add 10m onto any journey time to travel to the correct floor... Most shockingly my roommate had the safe broken into- and was accused by security of not locking it properly- luckily we could prove beyond doubt that she had definately done it right- but I am sure that some poor housekeeper got the blame for that when it could only have been someone high up in security with overide access. Never come across something like this before.

Definately not deserving of it's 'Leading Hotel' status- don't give this hotel your money- stay in Soweto it's cheaper, friendlier and you probably have the same likeliness of getting robbed.

  • Liked — public areas
  • Disliked — everything else
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank rachel17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level 6 Contributor
89 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 2, 2007

Wonderful Hotel but we arrived around 5 pm and were gone before 9:15 am the next day.

We were delayed in our flight from Mala Mala to Johannesburg and did not get to the hotel until a little after 5 pm. By then, the stores in the attached Sandton Mall were closing as were most of those in the nearby Mandlela Square. My wife felt cheated, I felt like the gods were on my side.

Anyhow, check-in was a breeze, the room was big, clean, lots of light, etc. The bed firm and comfortable.

We raced to the square to see if any shops were open, ate in a great seafood restauran t there, one of many, and retired to the room. As we approached the elevators we admired the huge goldfish in the lobby pond.

We slept well as the hotel was quiet and walls thick enough so that you did not hear the people next to you. The next morning we showered and went down for the included full breakfast. It was one of our better breakfasts.

So why just above average? No wake up call!!! We had set the alarm though and were up on time. At 8:30 we asked for a porter at 9:05 as our driver was meeting us at 9:15. No porter showed and we had to lug (roll) our own bags to the pick-up area.

So dispite great service generally, we had two goofs and that cost the beautiful Michelangelo an excellent rating.

  • Liked — Typical four/five star digs.
  • Disliked — Not good on wake up calls and sending porter to room at agreed time.
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KyRoamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zagreb, Croatia
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 23, 2007

This hotel is definitely NOT deserving the 5 stars (by European standards).
It looks great from outside and inside, but I have found a broken (non working) shaving power outlet and I had to reset my keycard on one morning (!?).
But the most enoying was to have to listen to the discussions of staff on the (very acoustic) corridor in front of the rooms. It was not so bad during the day, but it was quite disturbing in the late evening.

The location of the hotel is OK if you want to explore the different restaurants and shopping.

  • Stayed March 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank STIB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelangeloSandton, Front Office & Reservations Manager at Michelangelo Hotel, responded to this review, June 4, 2007

Dear STIB,Zagreb

I would like to offer my sincerest apologies for the inconvenience caused regarding your stay at the Michelangelo Hotel.

We thank you placing your comment regarding the out of order shaving power outlet. We have taken the matter up with the maintenance department and the situation has been rectified since.

The issue regarding the electronic key that had to be re-cut due to not working the one morning – apologies for the inconvenience that you have had to come down to reception to get the key re-cut. Technology is wonderful, but unfortunately sometimes lets us down - as clearly visible in this case. The disadvantage with these types of keys are that their memory gets “wiped” out if in close contact with any credit card, ATM bank card , cell phone or any other type of magnetic device. We have contacted the “key cutting machines suppliers” and requested the problem to be addressed.

We have discussed the noisy conversations of staff in the corridor with the entire management team to address the matter with all staff that go onto floors. Staff will take special care to keep their discussions to lunch times and times out of their work duties and off the floors.

Once again, my sincerest apologies!

Should you require anything further, please do not hesitate to contact myself, or any of my colleagues, on extension 7060

Yours sincerely,




Maritza Kleinhans
Front Office & Reservations Manager
The Michelangelo Hotel


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level 5 Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed February 5, 2007

This hotel was a disappointment. There were ten couples in our group and several had problems with their rooms, air didn't work, toilets didn't flush, etc. I agree with another reviewer that the staff basically seems disinterested which is astounding given the high unemployment in the city. You would think that they would have the best employees instead of people who don't care whether you're there or not. I would not stay there again.

  • Liked — it was attached to a great shopping area
  • Disliked — the room was not cleaned properly and the toilet didn't flush properly
  • Stayed February 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank lbrown2304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelangeloSandton, Front Office & Reservations Manager at Michelangelo Hotel, responded to this review, June 4, 2007
Dear Ibrown2304

I would like to offer my sincerest apologies for the inconvenience caused regarding your stay at the Michelangelo Hotel.

I can assure you that these are not the levels of service that the Michelangelo Hotel prides itself in! We thank you for your valuable comment. We have taken the matter up with the maintenance department and the situation has been rectified.

Once again, my sincerest apologies!

Should you require anything further, please do not hesitate to contact myself, or any of my colleagues, on extension 7060

Yours sincerely,




Maritza Kleinhans
Front Office & Reservations Manager
The Michelangelo Hotel


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 20, 2007

Hotel provided a respite after hectic few days on Safari. Grand modern design. Other reviews made me wary of service but we had top quality responses from reception, baggage handling and concierge. Only used hotel restaurant for very good breakfasts as there was good choice of restaurants in adjacent Sandton Mall. Suite room was great.

  • Liked — Modern facilities
  • Disliked — It's part of a mall
  • Stayed January 2007, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank NewtonLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Michelangelo Hotel

Property: Michelangelo Hotel
Address: Nelson Mandela Square 135 West Street | Sandown, Sandton 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Sandton
#3 Luxury Hotel in Sandton
#4 Romantic Hotel in Sandton
#7 Business Hotel in Sandton
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Michelangelo Hotel 5*
Number of rooms: 242
Official Description (provided by the hotel):
A member of the Leading Hotels of the World, The Michelangelo Hotel guarantees visitors a five-star stay whether spending the day to attend a conference, staying overnight or merely visiting for a breakfast, lunch or dinner meeting. The splendor of the hotel's Renaissance architecture in the heart of Sandton's business and leisure district, as well as the service excellence and world-class facilities on offer, sets The Michelangelo apart from its competitors. Built around a central atrium, guests enjoy the decadent use of space which gives the feeling of grandeur in an area where space is at a premium. ... more   less 
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Also Known As:
Michelangelo Hotel Johannesburg
Michelangelo Hotel Sandton, Greater Johannesburg

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