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“Good stay, green oaisis in the middle of Sandton” 4 of 5 bubbles
Review of Protea Hotel by Marriott Johannesburg Balalaika Sandton

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Protea Hotel by Marriott Johannesburg Balalaika Sandton
Ranked #12 of 48 Hotels in Sandton
Dachau
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good stay, green oaisis in the middle of Sandton”
4 of 5 bubbles Reviewed August 18, 2014

Nice hotel with 2 pools and a big green garden in between. I think a had the longest way to the entrance/check in possible. Walking distance, wasn't pleasent. The rooms are ok, but not more. Tv quite small, but very clean. The bed's were good. The WLAN didn't work very good, a lot of sites were blocked, I didn't understand, like News sites, etc. Company access (Cisco VPN) was blocked too, not accecptable for Business travelling. Breakfast was also ok. Overall ok too.

Room Tip: You should get a room near check in, otherwise the Walking distance isn't funny
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank foxmuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, August 20, 2014
Dear ‘foxmuc’.

Your comments on ‘tripadvisor’ are appreciated. Thank you for taking the time to do so. Yes, our beds are truly very comfortable, ensuring a good night’s sleep. - Our hotel is not the typical high-rise, but has 2 luscious gardens. This makes some of the rooms a bit further to walk, however most of our valued GUESTS enjoy the walk through the beautiful gardens. Please accept our apologies regarding the WIFI concerns, which have been brought to the attention with our IT Manager. Please feel free to contact Christine, our Guest Relations Manager (christine@balalaika.co.za), for any future assistance.
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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  • Any
English first
Windhoek, Namibia
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed August 18, 2014

I struggle to understand why anyone stays here with the array of similarly priced hotels in the area. I stayed for two nights on business and unfortunately I cannot recommend the hotel and would most likely not return.

The hotel is in desperate need of a makeover. Torn curtains in the room, dirty carpets throughout, cracked tiles and generally peeling interior. The room that I had on the second floor in the rear section was very noisy.

On the upside the staff is generally really friendly and try their best to make work with what they've got.

I arrived at breakfast and there was not a single cleared table available with an exceptionally dirty breakfast area receiving guests. After waiting for five minutes the front desk luckily told me about a place where I could buy breakfast just up the road. A pity that guests staying on a B&B basis have to walk elsewhere to get breakfast. Standing an observing the chaos in the breakfast room it appears to be both a case of simply just insufficient capacity and not enough staff.

Room Tip: Ask if your room is right next to the new construction under way. They start hammering before 6 am.
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  • Stayed August 2014, traveled on business
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank ColdAvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, August 21, 2014
Dear ‘ColdAvis’.
Your comments on ‘tripadvisor’ refer.
It saddens us to read that your all round experience with us, seemed to have been such a disappointing one.
We believe our hotel to be one of the best in the Sandton area. Our style is very unique, oozing ‘old world charm’ and boasting two beautiful, luscious gardens; not the typical high-rise concrete ‘block’. We believe our service to be friendly & efficient. Our main aim is to ensure that our GUESTS feel welcome and comfortable at all times.
Your kind words about the friendly STAFF is greatly appreciated.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 13, 2014

I was a guest in this Hotel this July. Great safe location, excellent rooms, excellent room service and staff. All the staff were very polite and enthusiastic to help whatever the problem. The staff there even helped me organise all my tours around Johannesburg conveniently from the hotel, to which I had a fantastic time.

I would like to thank all the staff at the Protea Hotel Balalaika Sandon for a enjoyable stay and to add I would happily stay there again. Thank again

Ms Vicky Nicholson

  • Stayed July 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vicky658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, August 17, 2014
Dear ‘Vicky658’.

Your comments on ‘tripadvisor’ are much appreciated. Thank you for taking the time to do so. How wonderful that you enjoyed your stay so much and found our STAFF to be very polite and helpful. Your pictures really came out great!
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed August 10, 2014

Very good, clean and modern hotel. Nice rooms including all features you would expect, very good restaurant. We were there 1 night and then got a cab to the airport (400 rands aprox,). Veru attentive service. Would repeat without doubts.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DcRuben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘DcRuben’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful that your all round experience was such a positive one. Your kind words about the attentive service in particular are much appreciated.
We look forward to welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 8, 2014

Reception great, location excellent staff excellent
Rooms are a let down and need serious work to be inline with the hotels reception
Food and restaurant on site good and of value
Valet parking well needed and worked well

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank kinetic46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘kinetic46’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. Your kind words about our STAFF in particular are much appreciated. You will be pleased to know that there are exciting plans in the near future to give our rooms a ‘facelift’.
We look forward in welcoming you back.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uhp North
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 6, 2014

Location is great, a few minutes walk from Mandela Square, service is great, 'feels a little like on safari already' is great, rooms are OK if not the best but very comfy and slept well. I will definitely come again !

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DogoWar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘DogoWar’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful to read that you’re your all round experience was such a positive one and that you slept so well.
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 3, 2014

Nice hotel. Service and restoran are very good. Near to great shopping center (Mandela Square) and flea market.
For early check out consider that breakfast open 6:30 h. Wifi very good and free. No problema with room temperature

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Teodoro W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, August 11, 2014
Dear ‘Teodoro W’.
Thank you for your positive feedback on ‘tripadvisor’. We were delighted to read that you enjoyed your stay. Your kind words are much appreciated.
We look forward to welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Johannesburg Balalaika Sandton

Property: Protea Hotel by Marriott Johannesburg Balalaika Sandton
Address: 20 Maude Street | Sandown, Sandton 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Sandton
#10 Luxury Hotel in Sandton
#11 Business Hotel in Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel by Marriott Johannesburg Balalaika Sandton 4*
Number of rooms: 330
Official Description (provided by the hotel):
The Protea Hotel by Marriott Johannesburg Balalaika Sandton on Maude Street, in Sandton, is located in Johannesburg's economic heartland. The hotel's charming colonial theme is accentuated with wooden elements and delicate floral accents. Each of the 330 classically-styled rooms make guests feel as though they never left home - with a king-size bed, LCD television, electronic safe and a full en-suite bathroom with a walk-in shower. Business executives are catered to with a desk, office chair and international plug points. Complimentary high-speed Wi-Fi is accessible throughout the hotel and the Wi-Fi station situated in the lobby provides convenience for guests requiring instant access to the internet. The English countryside atmosphere defines this four-star hotel as a little bit of country in the heart of Sandton. Birdsong makes guests forget that they are in a bustling metropolis. The Johannesburg Stock Exchange, Sandton Convention Centre and the city's most exclusive shopping mall are a short stroll away. A complimentary shuttle to and from the Gautrain station makes the Balalaika easily accessible. Whether it is for business or leisure, the central location and warm hospitality of the Protea Hotel Balalaika are unrivalled, making it your first and only choice when staying in Johannesburg. ... more   less 
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Also Known As:
Protea Hotel Johannesburg
Balalaika Hotel
Protea Hotel Balalaika
Sandton Hotel Balalaika
Protea Hotel By Marriott Johannesburg Balalaika Sandton Greater Johannesburg

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