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Protea Hotel by Marriott Johannesburg Balalaika Sandton
Ranked #16 of 48 Hotels in Sandton
Certificate of Excellence
Telford, United Kingdom
Level 6 Contributor
130 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Just one thing.”
Reviewed January 21, 2013

This hotel really is a sanctuary, nice gardens, pools and singing birds. It is hard to believe there is the hustle and bustle of Sandton just outside. Friendly, efficient staff. Great bar. The hotel is always pretty full with guests but because it is spaced out, nobody is on top of anybody, there always seems like there is space.
Being able to use The Bull Run restaurant situated next door for room service is a big bonus.
Rooms in the newer Garden Court part of the hotel are obviously more modern than those at the front of the hotel.
Just one thing, the cleaning staff.... When there is do not disturb sign on the door, particularly when wanting a lie in at the weekend, why do the staff vacuum the hallway scrapping the vacuum or trolley against the door at 7-8am? Do not disturb means more than just not knocking the door.

Room Tip: Ask for a room in the Garden Court. They are more modern.
See more room tips
  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank andyove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, January 24, 2013
Dear ‘andyove’.
Your kind words on ‘tripadvisor’ are truly appreciated. We would have to agree with you that our gardens are just too beautiful and seem soothing to the soul. It definitely does not give one the impression of being in a very busy suburb or hotel. We feel truly blessed with our lovely gardens. Please know that we have addressed your concern with our Housekeeping Department. Thank you for bringing it to our attention.
We look forward in welcoming you back.
Kind regards,
Jörg Zwinscher
General Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (200)
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London UK
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 17, 2013 via mobile

The setting is beautiful invoking a feeling of being in the jungle. The tress and the tweeting birds set around swimming pools. So many rooms but you never feel crowded as there is so much to do in and around the hotel including Mandela square.
Rooms are very comfortable and business friendly. Customer service very good.

Check location of hotel machinery. Room 2159 had a compressor in the vicinity which took off every so often in the middle of the night. The frosty television pictures are uncalled for in this day and age.

Stayed January 2013, traveled on business
Helpful?
Thank MagoLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, January 24, 2013
Dear ‘MagoLondonUK’.
Thank you very much for taking the time to write on ‘tripadvisor’. We were thrilled to read about your positive experiences. Your praise is truly appreciated. Please know that we have asked our Maintenance Team to investigate the concern which you have raised. Thank you for bringing it to our attention.
We look forward in welcoming you back again.
Kind regards,
Jörg Zwinscher
General Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, Eastern Cape, South Africa
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 16, 2013

Our family recently stayed at the Balalaika and attended a wedding hosted by the hotel. We found the staff to be professional, friendly and very efficient. Nothing was too much trouble for them!
The hotels facilities and rooms were top class and our every need was catered for! We would highly recommend this hotel, set in beautiful and tranquil gardens, to all who were looking for a hotel in the hub of the Sandton business district!

  • Stayed December 2012, traveled with family
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    • Service
Helpful?
Thank Bev H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, January 19, 2013
Dear ‘ Bev H’.
Thank you for writing your positive feedback on ‘tripadvisor’ and for taking the time to do so. We are very pleased to read that you and your family enjoyed your stay and the wedding you attended so much.
We look forward in welcoming back again soon to our beautiful ‘oasis in the hub of the Sandton business district.’
Kind regards,
Jörg Zwinscher
General Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
155 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 15, 2013

In the middle of Sandton you will find this ' colonial' feel hotel. The staff is fabulous, friendly, efficient and funny too. You are greeted with a warm welcome and a huge smile the moment you set foot on the grounds.
I stayed in one of the garden rooms; okay they are not the biggest but very comfortable and all possible amenities (okay to me the air-conditioning could be a bit quieter) - but the windows open and that is okay too.
GREAT breakfast restaurant with amazing staff, a steak restaurant next to the hotel with an amazing (very affordable) menu.
The staff of the hotel is ready to help you make last minute arrangements for trips.
They have a small acceptable gym - nothing fancy!
10 minutes walk you will find Sandton mall with loads of restaurants, a cineplex, food courts and a variety of shops.
Honestly ALWAYS looking forward to my stays in Johannesbourg!

  • Stayed September 2012, traveled solo
    • Value
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Helpful?
Thank terrencets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, January 19, 2013
Dear ‘terrencets’.
Thank you for taking the time to write on ‘tripadvisor’. It is wonderful to read that your all round experience was such a positive one, plus that you praised our friendly STAFF, our lovely grounds and clean rooms. This is much appreciated and will be passed on to the TEAM, who will be very much encouraged by these words
We hope to welcome you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
Reviewed January 15, 2013

There is a lovely country ambience and yet the hotel is in close proximity to Sandton shopping mall where there are a host of upmarket restaurants, shops, theatres and movie houses. The grounds create a very tranquil and peaceful setting where one can unwind after a busy day. We felt a very welome vibe from our first contact with the hotel staff, including the reception people, managers, waiters and grounds staff. Our entire stay was an overall one of good service, comfort, cleanliness and above all attention to detail. Our accommodation was a well furnished suite. We thorougly enjoyed our meals having a lovely dinner in the restaurant called the Bull Run where there a wide choice of menu and wine list and our breakfast buffet was excellent with a great selection. The buffet facilities overlook the beautiful pool and grounds which create a good start to the day. I would highly recommend this hotel for all travellers.

  • Stayed December 2012, traveled with friends
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    • Cleanliness
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Helpful?
Thank Lin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, January 19, 2013
Dear ‘LinC’.
Your kind words on ‘tripadvisor’ are very much appreciated. How great that you experienced our Hotel and beautiful grounds, as a peaceful and relaxed ‘get-away’. Yes, we feel very blessed to have such an oasis in the middle of the busy Sandton area. Thank you for your praise about our STAFF, the Breakfast Buffet and the Bull Run Restaurant. This truly means so alot to us.
Thank you for taking the time to write your feedback and we look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 4, 2013

I have spent many years travelling and get to stay in many hotels in a number of countries. It is rare to find such a combination of comfort, service, spotless tidiness and attention to detail as one finds at the Balalaika. This combined with flawless attention by the staff makes it a genuine pleasure to spend time there. I cannot rate it highly enough and it is astonishing that such an institution has continued to offer such unparalleled service for so long at such competitive prices. It is a credit to the management and staff and long may it continue.

  • Stayed December 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Denis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this review, January 6, 2013
Dear ‘Denis D’.
Thank you for your praise on ‘tripadvisor’ and for taking the time to do so. It is truly wonderful to read that your all round experience was such a positive one.
We thank you for your loyal support and look forward in welcoming you back ‘home’ again soon.
Kind regards,
Jörg Zwinscher
General Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 6 Contributor
272 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed January 2, 2013

The hotel is a nice country hotel situated in Sandton close to the Sandton Mall. When you are in the hotel you are hardly aware that you are in a city as it is really peaceful. It has beautiful gardens, 2 pools and a nice outdoor area for breakfast and dinner.

The airco system are in need for an upgrade. We had to change rooms as first it was not cooling and then it broke down completely. But still would recommend this hotel!!!

  • Stayed December 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Johannesburg Balalaika Sandton

Property: Protea Hotel by Marriott Johannesburg Balalaika Sandton
Address: 20 Maude Street | Sandown, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Sandton
#11 Business Hotel in Sandton
#14 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel by Marriott Johannesburg Balalaika Sandton 4*
Number of rooms: 330
Official Description (provided by the hotel):
The Protea Hotel by Marriott Johannesburg Balalaika Sandton on Maude Street, in Sandton, is located in Johannesburg's economic heartland. The hotel's charming colonial theme is accentuated with wooden elements and delicate floral accents. Each of the 330 classically-styled rooms make guests feel as though they never left home - with a king-size bed, LCD television, electronic safe and a full en-suite bathroom with a walk-in shower. Business executives are catered to with a desk, office chair and international plug points. Complimentary high-speed Wi-Fi is accessible throughout the hotel and the Wi-Fi station situated in the lobby provides convenience for guests requiring instant access to the internet. The English countryside atmosphere defines this four-star hotel as a little bit of country in the heart of Sandton. Birdsong makes guests forget that they are in a bustling metropolis. The Johannesburg Stock Exchange, Sandton Convention Centre and the city's most exclusive shopping mall are a short stroll away. A complimentary shuttle to and from the Gautrain station makes the Balalaika easily accessible. Whether it is for business or leisure, the central location and warm hospitality of the Protea Hotel Balalaika are unrivalled, making it your first and only choice when staying in Johannesburg. ... more   less 
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Also Known As:
Protea Hotel Johannesburg
Balalaika Hotel
Protea Hotel Balalaika
Sandton Hotel Balalaika
Protea Hotel By Marriott Johannesburg Balalaika Sandton Greater Johannesburg

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