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“Very nice hotel in good location”
Review of Hilton Sandton

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Hilton Sandton
Ranked #13 of 47 Hotels in Sandton
Certificate of Excellence
Reviewed October 10, 2009

After researching numerous hotels in the Joberg area, we selected the Hilton. Two factors affected our choice 1) the reliabilty of the Hilton chain / the consistent standards they hold and 2) the price. Good and SAFE hotels in Joberg areas are much higher in price than many areas we have traveled overseas, however, the Hilton in Sandton was reasonably priced (under $200USD/nite). The location in the burbs was good about 30 minuted from the international airport by cab (about a $50-65 USD cost for transfer) and the hotel is near Nelson Mandela Square and the mall. There are plentyof restaurants around the hotel as well as plenty of shoppes. We felt relatively safe when walking even at night in this area. The Hilton itself is a very elegant hotel. The staff was very accomodating and attentive to our needs. The restaurant served great breakfasts and our room was very nicely appointed. The decor was wonderful and kept extremely clean. Towels and linens were soft and plush unlike at many upscale hotels there. The bed was comfortable and the noise level in the room was great, meaning we did not hear people in the hallways at night etc... Overall we really liked this hotel, and we would most likely stay here when we retunr if a room is available.

  • Stayed: September 2009, traveled as a couple
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Thank Cindy-Milford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 21, 2009

Third time here..and a risk after my last visit which was not a good experience. Suffice to say, hotel was efficient this time around. Room worked well and was larger than average with separate shower and bath. Did not attempt the restaurant after the awful meal last time. Hotel front-desk seems under-staffed at peak hours so expect delays in checking-in or out. Some inefficiencies occurred with the check-in desk but overall, I was pleased I could return to have a better experience.

  • Stayed: September 2009, traveled on business
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Thank polanalyst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2009

A modern business person's chain hotel. My friends' rooms were in need of redecoration and looking tired but, to be fair, there was signage that there is some decoration taking place. I had been upgraded to a suite, to my surprise, and this was in good condition. The room was maintained well during my stay. A fault with the electronic door lock was corrected quickly. There is access all areas.
My main disappointment rests with the quality of the food in the restaurant.
Having arrived mid-evening - around 9 pm, our first mistake was to head straight for dinner in the main restaurant without sufficient thought. Apart from a lack of staff, the carvery and salad bar seemed worn out and tired, so we went a la carte. Second mistake. Apart from a considerable wait for our meal to arrive, despite the lack of customers, when meals were presented, on both meat dishes the vegetables were cold and raw. The waiter claimed they were 'al dente' but raw is raw is raw, to my mind. One pasta dish had seemingly been left to stand and congeal but then reheated quickly to come to table. Disgusting. Three out of five meals inedible. When the meat dishes returned, the veal escalope had been prepared fresh but the vegetables were still cold and raw. Having been given the chance to recover a failure in service, I would expect a quality restaurant to pull out all the stops; shame. Having refused to pay the bill as presented, a manager did appear and put part of the difficulty down to the kitchen being busy with preparing room service meals. Tells you everything you need to know. Our bill was reduced. A first impression is a lasting impression.
Some friends from our tour group on another table experienced similar difficulties with cold and inedible food that they also returned.
By contrast, breakfast was a succees with a good choice of cereals, juices, cold meats and cheeses, bread rolls, croissants etc. The hot breakfast was serve yourself but there was a chef available for the different egg options, while keeping an eye open to ensure the kitchen was keeping up with demand.
Front desk staff were efficient and helpful, as were the bar staff. At times, the bar was under pressure but they coped as well as most that I encountered on this tour.
The shuttle service to Nelson Mandela Square was a little erratic but a taxi was not expensive.

  • Stayed: June 2009
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Thank SilverBuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2009

Stayed recently as part of Lions trip. Rooms average, mini bar fridge makes noise to such an extent that it was turned off when we arrived, only managed to have it on when out of the room, Mini Bar not replenched daily.

Main bar unable to cope with orders and ran out of drink. Very slow service generally in all aspects of the hotel.
Fitness Suite at the back of the hotel and only basis.expensive enough internet access..
Good location with bus to Sandton Shopping Centre, where great selection of restaurants and bars available.
Not a great 5 star hotel and will have to improve if it is to cope with football fans next year.

  • Stayed: July 2009
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Thank dundrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2009

The service, specially the concierges was superb.

The room was an average room but the price was not. You have to pay for internet access but it is too slow...

The guys from the front desk are not kind enough and they treat you like they are doing you a favor (with the exception of one person).

  • Stayed: April 2009, traveled on business
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Thank jcesarmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2009

Stay away if you can. The service is appalling and above all extremely slow (more than 20 min to check-in at 10pm when there were no other guests, one of my colleagues reservation could not be found eventhough she had the confirmation number, the a la carte menu at the restaurant has several item which actually are not served, one diner I was told after more than 40 min that actually my choice was no longer available and to pick another dish!, my colleagues and I ended up having to look for our luggage in the storage room because the hotel staff could not find them eventhough we had help by providing them description of the bag and by the way the storage room had approximately only 30 pieces of luggages, etc etc etc), the hotel feels old (damage in the rooms, sofa material cuts), it is also noisy as you can hear other guests whilst in your room (go woken up at 3am), the gym is very small without any windows. For a 5 star rated hotel, what a disappointment. Needs renovation.

  • Stayed: May 2009, traveled on business
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Thank FrenchGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2009

Hotel overall is par for a Hilton. Rooms are clean although the service is almost non-existent as far as service with a smile is concerned. Breakfast buffet is the typical breakfast buffet found in most US and international hotels. If
The main drawback for me is the shuttle service to and from the Nelson Mandela Square. It ends at 5 or 6pm which is too early if you plan on having dinner anywhere else. Although it is suppose to be available on request, the service was not available on a Saturday and we had to take a taxi from the Intercontinental Hotel.
If you plan on having dinner at the hotel, it is fine. But if you plan on eating out every night, the service is not consistent for me.
We stayed at the Hotel Intercontinental 4 years ago and that was convenient as the hotel is connected to the square.

  • Stayed: May 2009, traveled as a couple
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Thank rxchiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Sandton

Address: 138 Rivonia Road, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Sandton
Price Range: $115 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Sandton 5*
Number of rooms: 329
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Also Known As:
Hilton Sandton Hotel Sandton
Hilton International Sandton
Sandton Hilton International
Hilton Sandton Greater Johannesburg

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