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Radisson Blu Gautrain Hotel
Ranked #12 of 46 Hotels in Sandton
Certificate of Excellence
Reviewed June 1, 2014

Having been frightened by tales of how dangerous Johannesburg can be, this hotel was a great find. It is virtually opposite the entrance to The Gautrain Station and train connection to the airport.. The position of the hotel plus helpful, friendly staff made it ideal.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Helen5N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded June 17, 2014

Good day Helen,

Thank you for your feedback and for taking the time to write about your experience.
It is really positive to hear that you felt safe whilst staying with us, our location is one of the best in Sandton with easy access to the Gautrain and all the major shopping centres.

We are most pleased with your comments about the friendliness and attentiveness of our staff, we strive for 100% guest satisfaction and we will be sure to pass your message of compliments to the entire team here at the Radisson Blu Gautrain Hotel.

Once again thank you for selecting the Radisson Blu Gautrain Hotel as your hotel of choice on your recent visit to Johannesburg and we really look forward to welcoming you back in the very near future.

Kind Regards

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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760 - 766 of 1,213 reviews

Reviewed May 31, 2014

We booked a Junior Suite for 5 nights for $20800 Rand. On checking in they put us in a Business Class room which was much smaller. When we checked out they charged us almost $25000 Rand - their reason was the rate was based on availability!!! We were never advised this and how could it be more than the suite? We queried this but they kept repeating the same answer. It was such a terrible ending to a nice relaxing break. We contacted hotel again when we got back to NZ regarding this but yo date have had no response. Very disappointed. Will not recommend or be staying there again and we make frequent trips to South Africa.

Stayed: May 2014, traveled as a couple
1  Thank Leslie David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded June 17, 2014

Good day Leslie,

Thank you very much for selecting the Radisson Blu Gautrain Hotel as your hotel of choice on your recent visit to Johannesburg, we are so sorry to hear that your stay did not meet your expectations of a Radisson Blu Hotel.

We appreciate you bringing this matter to our attention and understand the inconvenience an unexpected charge can cause. I can assure you that this matter will be investigated to prevent this happening in the future. If you would kindly forward us your reservation number or the name in which the booking was made, to our Marketing manager (cleo.johnson@radissonblu.com) we can have a look into the matter.

We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to contact us so we may discuss your accommodation requirements in detail.

Once again I would like to apologize for your stay not meeting your expectations and we will certainly work on improving all your concerns, thank you once more for selecting the Radisson Blu Gautrain Hotel as your hotel of choice and we really hope that you will give us another chance in the near future.

Kind Regards

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2014

Business Trip / Crew of 5: I travel regularly on business and this was one of the best hotels and hotel values I have stayed in. Clean, modern and comfortable rooms. Good internet access (free) Staff on every occasion (front desk, restaurant, lounge, transportation) were excellent. Breakfast is very good, brilliant dinner menu and presentation. The location allows walking to many good restaurants and shopping. Right across the road from the Gautrain making getting to airport and other locations super easy, fast and cheap. Taxi stand across the street. The 5 of us, over a 10 - 14 day period, really had no issues.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels
Thank Mitchell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded June 17, 2014

Dear Mitchell,

Thank you very much for the excellent 5 star review on Trip Advisor, it is really great to hear that you and your party had an excellent stay with us and that your expectations about our hotel were met.

It is great to hear that you really enjoyed the quality of the food from our Central One Restaurant and that you also found our staff very friendly and professional, we will be sure to pass your message of compliments to the entire team at the Radisson Blu Gautrain Hotel.

Once again, thank you for making the Radisson Blu Gautrain Hotel your hotel of choice on your recent visit to Johannesburg, we really look forward to welcoming you back in the near future.

Kind Regards

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

I stay here a lot as our JB office is metres away.
For what i need it for it ticks most of the boxes, clean, well organised, good staff, great beds, business class rooms are a good size
The gym is...............ok, and the pool is literally a splash pool. But they are only gripes i have about what is other wise a great little hotel

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chops P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded June 19, 2014

Dear Nicpotter,

Thank you very much for making the Radisson Blu Gautrain your hotel of choice on your recent visit to Johannesburg.

We are very pleased to hear that you had a great stay with us and that as you put it most boxes were “ticked” for you during your stay, we will be sure to share this amazing review with the entire team here at the Radisson Blu Gautrain Hotel.

You will be happy to know that our fitness centre was recently upgraded with all new equipment. On your next stay with us you should be sure to make a turn there.

Once again, thank you very much for staying with us and we really look forward to welcoming you back to the Radisson Blu Gautrain Hotel in the very near future.

Kind Regards

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

I spent a week at Gautrain for business purpose.The 2 Radisson Blu hotels within a few minutes of each other are both very comfortable, have great food and great staff. The Train station is very convenient for connection to the airport, very comfortable rooms. The hotel shuttle is not as efficient as expected, the can do better.
I got an upgrade to the business class rooms and the view was much better.
Great job to the team.

Room Tip: Corner suites are large especially the business class rooms
See more room tips
  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Muna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded June 17, 2014

Dear Muna,

Thank you very much for selecting the Radisson Blu Gautrain Hotel as your hotel of choice on your recent visit to Johannesburg and also for taking the time to tell us about your experience here on Trip Advisor.

It is great to hear that you enjoyed your stay with us and that you found the rooms comfortable and staff to be helpful.

Our Executive Chef Stuart Cason will be very pleased to hear that you had a great dining experience in our Central One Restaurant, I will be sure to pass your message of compliments to him and the entire restaurant team.

Once again, thank you for staying with us and we really look forward to welcoming you back to the Radisson Blu Gautrain Hotel on your next visit to Johannesburg.

Kind Regards

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

exceptional stay ,staff went out of their way to make the stay memorable .this was our wedding anniversary celebration and from the reception to the checkout ,everything was faultless . would definitely return

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels
Thank 481ak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded June 17, 2014

Dear 481ak,

Thank you very much for making the Radisson Blu Gautrain Hotel your home away from home and allowing us to make your anniversary a memorable occasion.

We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team here at the Radisson Blu Gautrain Hotel.

We are really looking forward to welcoming you back to the Radisson Blu Gautrain Hotel in the very near future. Once again, thank you for your feedback and we really look forward to welcoming you back in the very near future.

Kind Regards

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

I spent a week at Gautrain for business purpose with a global satisfaction:
+ very convenient train connection with the airport
+ very good service in general
+ food is good
+ very confortable rooms
- can be noisy, with no view for x25 to x31 rooms
- the hotel shuttle is not efficient nor reliable (we had to call several times with the same answer - it's on its way - during 1 hour while the normal time from the hotel was 10 minutes).
Thanks to the team

Room Tip: Not x25 to x31 rooms
See more room tips
  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PhildeBru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson Blu Ga... M, General Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded June 17, 2014

Dear PhildeBru,

Firstly we would like to thank you very much for making the Radisson Blu Gautrain Hotel your hotel of choice on your recent visit to Johannesburg and also for taking the time to write about your experience here on Tripadvisor.
We take pride in our “Yes I Can!” culture and receiving great feedback on our staff and service is what motivates us to always strive for 100% guest satisfaction. We understand how important a quiet environment is and apologize. Should if you ever experience noise level problems again please let the Manager On Duty know and we can look at moving you into a different room.

We will address the unreliable and inefficient shuttle service that you experienced with the transport company. I can assure you that this is not the standard of Radisson Blu and that this matter will be investigated to prevent this happening in the future.

Once again thank you for staying with us and we really look forward to welcome you back to the Radisson Blu Gautrain Hotel in the very near future.

Kind Regards

Mark Wernich
General Manager
Radisson Blu Gautrain Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Gautrain Hotel

Address: Rivonia Road, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Sandton
#9 Business Hotel in Sandton
#17 Luxury Hotel in Sandton
Price Range: $117 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Gautrain Hotel 4*
Number of rooms: 220
Official Description (provided by the hotel):
The rooms at the Radisson Blu Gautrain Hotel overlook the beautiful Sandton Skyline, the epitome of South African opulence. This stylish hotel which is located a mere 55 steps from the Sandton Gautrain Station boasts 220 rooms and suites designed in varied moods and tones, ranging from warmth, earthy African tones to bold, contemporary splashes of colour. The rooms are spacious and modern with breath taking views of the city skyline. Each of our guest rooms offer satellite television with a large selection of channels to be enjoyed on a wall mounted flat screen television. Complimentary high speed wireless internet access helps guests stay connected whilst in Johannesburg for business or leisure. The Radisson Blu Gautrain Hotel enjoys a premier location only 55 steps from the high speed Gautrain rapid rail station and has easy access to the Sandton Convention Centre, Sandton City and all the major banking offices in Johannesburg. The Hotels conference facilities offer unique meeting spaces which include elegant meeting rooms as well as executive boardrooms catering for any size event from large banquets to intimate board meetings. The latest audiovisual equipment, climate control, complimentary high speed internet access and natural lighting make these some of the most enviable conference facilities in Johannesburg. The Award Winning Central One Restaurant and Bar offers a unique dining experience with a wide variety of award winning dishes as well as weekly specials to make every stay a memorable one. ... more   less 
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Also Known As:
Radisson Blu Gautrain Hotel Sandton, Greater Johannesburg

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