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“First class wonderful hotel”

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Southern Sun Hyde Park Sandton
Ranked #12 of 47 Hotels in Sandton
Certificate of Excellence
Toronto, Canada
Level 5 Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“First class wonderful hotel”
Reviewed January 11, 2013

I stay at hotels all over the world. The southern sun Joburg was an amazing treat! Breakfasts are nothing short of amazing ( say "Hi" to Penny, the concierge, she's welcoming). Nice gym. Convenient to the mall. Well equipped clean tasteful rooms (even an iPhone clock). Brilliant shower. Staff are always helpful, and will do what is necessary to solve problems. They are very customer oriented. I didn't try out the restaurant - it seemed noisy - but there are plenty of options in the adjoining mall.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bensonh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, January 13, 2013
Dear Bensonh,

Thank you for taking the time to review your stay at Southern Sun Hyde Park on your recent visit to Johannesburg.

We will definately let Penny know that you send a "hello" and thank you for mentioning a staff member that helped make your stay memorable.

Kind regards,

Michael Kewley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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404 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
ny
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 10, 2013

this hotel is a skam.
they state on their website that they provide free wi-fi access, but what they actually provide for free is a two-hour voucher, that you have to request at the reception in a lengthy and annoying process every day, and then you get access to the most awful connection I have ever had. it is slow beyond recognition; impossible to speak on skype; impossible to download anything and some sites take for ever to open. even if you are willing to pay, it won't get you a better connection.

they also claim to have a swimming pool - but what you get is something not much bigger than your bath top.

in addition, the stuff at the reception seems to know very little about sightseeing in Johannesburg.

I requested a wake up call and they forgot about it. all what they had to say in return was that that are very sorry.

awful place.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, January 13, 2013
Dear Guest,

Our website advertises the fact that WI FI internet is available at the hotel, and for Frequent guest members a daily 2 hour complimentary voucher is offered. For day to day internet access vouchers can be purchased at our reception as advertised on the website.

For the group, and conference which you attended a courtesy complimentary voucher was offered for daily access to the internet.

The speed of the internet access at the hotel has been addressed with our service provider and we thank you for bringing your concerns to our attention.

Kind Regards

Michael Kewley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich
Level 5 Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 11, 2012

I stay here almost every other week as work in South Africa but live in UK. The hotel is nice, clean, big rooms, good bar and great pool deck. Only let down is the food - restaurant is quite average and room service selection not great.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DD_Ipswich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, General Manager at Southern Sun Hyde Park Sandton, responded to this review, January 13, 2013
Dear Guest,

Thank you for taking the time to review our hotel on Trip Advisor.

We are pleased to know that Southern Sun Hyde Park is your choice of hotel when away from home.

Thank you for the comments with regards to menu options in the hotel, we are about to launch a new varied in room dining menu which incorporates favorites from our sushi bar and BICE for Italian homemade pasta. We do hope the new selection will be a little more exciting for a regular visitor, on your next visit to Johannesburg.

Regards

Michael Kewley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knysna, South Africa
Level 4 Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 17, 2012

In most respects, this hotel is excellent. Beds are comfy, bathrooms are spotless, there's a good work surface with several different power points, even inputs for AV. But. But. But. The single chair provided is an instrument of medieval torture. Often, I need to work for two or three hours in my room - with this chair, more than 15 minutes became difficult. It's cheap, nasty, hard. Nor was there anything else in which to sit back and relax. Thus, my options were either stand or lie on the bed. Not great and - frankly - not what I would have expected from a hotel of this calibre. The other limiting factor is that the wing of the hotel in which I stayed overlooks the rooftop of the adjoining (and very good) shopping centre. Open the window for fresh air and you have the roar of the centre's air conditioners and the exhaust fans of its restaurants. Noisy and smelly. A major plus, however, is a very good gym with a great view over Johannesburg's northern suburbs.

Room Tip: Ask for the front of the hotel, not the back - that way you should avoid the shopping centre's a...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, Manager at Southern Sun Hyde Park Sandton, responded to this review, December 18, 2012
Dear Chris,

Thank you for the feedback with regards to your stay at Southern Sun Hyde park Sandton. All our guest feedback is important to us as we continue to to stive for the ultimate hotel experience for all the guest that visit us.

I am aware that my Room Division manager has been in contact with you and I do hope that the chair selection that we have available at the hotel will meet your requirements on your next stay, your profile has been updated with this imformation and we hope to offer you a more comfortable solution for working in your room.

We look forward to welcoming you back to the Southern Sun Hyde Park Sandton.

Kind regards,

Michael Kewley
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland, United States
Level 6 Contributor
225 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 5, 2012

We had a great 2 night stay here in September 2012. Right next to a wonderful mall for eating and shopping. The rooms were quiet and the rooms were immaculate and well furnished. The bathroom shower was a treat after a long flight from the USA to South Africa. The breakfast buffet is NOT to be missed. Terrific selection and very high quality of breakfast fixings. I'd recommend this place to even my very particular sisters!

  • Stayed September 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Pat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this review, October 10, 2012
Dear Darren A,

Thank you very much for choosing the Southern Sun Hyde Park to celebrate your sepcial occasion and also for taking the time to write a review on TripAdvisor about your experiences at the hotel during your last stay in September 2012.

Your feedback is always welcomed, valued and much appreciated indeed.

We are delighted that your stay with us was a memorable one and that we exceeded your expectations by creating some memorable experiences.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel in the near future.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, Western Cape, South Africa
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 27, 2012

I frequently stay at this hotel when visiting JHB for business.

The hotel is modern and the rooms are always exceptionally clean. The business centre is also well equipped and extremely convenient if you need some quiet time to read and respond to mails.

The bar and pool deck adjoins a luxurious cigar bar which is the ideal place to have one on the rocks after a busy day in JHB.

The well equipped gym on the top floor has ample an supply of fresh towels and bottled water.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cameron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this review, September 28, 2012
Dear Cameron B,

Thank you very much for choosing the Southern Sun Hyde Park to stay at when you travel to Johannesburg and also for taking the time to write a review on TripAdvisor about your experiences at the hotel during your last stay in June 2012.

Your detailed feedback is always welcomed, valued and much appreciated indeed.

We are very pleased indeed that your found the hotel to be a 'Great for business trips'. We are glad that you also enjoyed the facilities at the hotel and the convenience of the business centre amogst other facilities at the hotel.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel when you next travel to Johannesburg.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 16, 2012 via mobile

Wr ate currently staying at this hotel, so far it is everything we expected. From the time of making a booking the service has been fantastic, I got instant replies from Lethabo to the many emails I sent, we arrived an extra bed ha been put in for our kids with extra linen as
Promised. At breakfast our kids were Asked their names and
All staff at breakfast the next day welcomed us by name, the kids felt special.
We plan to spend our annual South African visits at this hotel.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnjoyFamilyholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this review, September 28, 2012
Dear EnjoyFamilyholidays,

Thank you very much for choosing the Southern Sun Hyde Park to stay at when you were in Johannesburg, South Africa recently and also for taking the time to write a review on TripAdvisor about your experiences at the hotel during your last stay in September 2012.

Your detailed feedback is always welcomed, valued and much appreciated indeed.

We are very pleased indeed that your found the hotel to have 'Great Personal Service'. We are glad that you also enjoyed the facilities at the hotel and the personalised service that Lethabo and teh breakfast team provide during your stay. We are delighted indeed that you kids were made to feel special.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel when you next travel to South Africa and Johannesburg specifically.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Hyde Park Sandton

Property: Southern Sun Hyde Park Sandton
Address: 1st Road, Hyde Park | Now with free guest Wi-Fi., Sandton 2024, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Hyde Park Sandton 4*
Number of rooms: 132
Official Description (provided by the hotel):
The prestigious Southern Sun Hyde Park Sandton forms part of the exclusive Hyde Park Corner Shopping Centre. A state of the art hotel, offering guests all the comforts needed by the discerning traveller . The contemporary design and decor has been carefully crafted to reflect the lifestyle of our discerning guests, with furnishings and fittings adding a touch of class. Rooms offer panoramic views over the tree tops of Johannesburg's northern suburbs and include all the comforts of your own home.There is also a well appointed boardroom and two fully equipped conference rooms that caters for executive business meetings or private signature events.High speed WI FI connectivity is now available to hotel guests on a complimentary basis. ... more   less 
Reservation Options:
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Also Known As:
Southern Sun Hyde Park Sandton Hotel Sandton
Southern Sun Hyde Park Sandton Greater Johannesburg

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