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“Stylish and Lovely”

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Southern Sun Hyde Park Sandton
Ranked #12 of 46 Hotels in Sandton
Certificate of Excellence
Reviewed February 19, 2012

I've stayed here twice now and it's my favorite place to stay in Joburg. Hyde Park is relatively convenient for most of the northern suburbs, and the views in all directions are great, especially in November when the jacarandas are in bloom. Rooms here are large and well furnished, very conveniently set up for work with a good desk, decent lighting and reliable internet access. Common area with the bar and small pool area are really nice, comfortable spaces to hang out and have a drink or get some work done, or watch football matches. Service is above average for Joburg. And being attached to the mall makes it very convenient to pick up anything from a magazine to groceries.

  • Stayed: November 2011, traveled on business
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Thank SafariKBFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this reviewResponded February 21, 2012

Dear SafarKBifamily,

Thank you very much for choosing the Southern Sun Hyde Park to stay at when travelling to Johannesburg and especially for taking the time to write a review on TripAdvisor about your experiences at the hotel during your recent stay in February 2012.

Your feedback is always welcomed, valued and much appreciated indeed.

We are delighted that your stay with us was a good one and that you find the facilities at the hotel to your satisfaction and meets your needs .

We thank you once again for your comments and we look forward to welcoming you back to the Southern Sun Hyde Park hotel in the near future.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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391 - 397 of 427 reviews

Reviewed February 5, 2012

My wife and I stayed at this hotel for our 10th wedding anniversary. I phoned the reservation desk a few days before check-in to enquiry about certain facilities at the hotel and in my conversation I mentioned that we would be staying for our anniversary. When we arrived I checked-in without any expectations. We got to the room (342) and found that my mention about out anniversary was duly noted. A drink and a few other extra touches were placed in the room to make the occasion even more special.

The room was absolutely fantastic. Very comfortable and luxurious and the bathroom was superb with a bath and a nice large shower cubicle. The contemporary design of the hotel flowed throughout into the rooms and finished off suitably with all the nice to haves’ like wi-fi internet connectivity and an ipod docking station.

After we had returned from dinner we noticed that the super service’ from the staff continued as the room was turned down and care was taken to spread fresh rose petals throughout the room, bed and in the bath. Nice touch!

The next morning breakfast in bed was also great coming in at the exact time we had ordered it for. A full Halaal breakfast can be ordered 48hrs before arrival. The great service from all the staff began from the time we got to the hotel, throughout our stay up until we had checked out. I would recommend this hotel for anyone that appreciates the finer things in life. Well done to all at SS Hyde Park!

  • Stayed: February 2012, traveled as a couple
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Thank Mohammed V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this reviewResponded February 16, 2012

Dear Slojam,

Thank you very much for choosing the Soutehrn Sun Hyde Park to celebrate your sepcial occasion and also for taking the time to write a review on TripAdvisor about your experiences at the hotel during your last stay in February 2012.

Your detailed feedback is always welcomed, valued and much appreciated indeed.

We are delighted that your stay with us was a memorable one and that we exceeded your expectations.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel in the near future.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2012

A nice modern stylish hotel. The views over the suburbs of Joburg are lovely. Service very good. The food both at breakfast and dinner is very good.

  • Stayed: January 2012
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Thank Ros987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this reviewResponded February 6, 2012

Dear Ros987,

Thank you very much for taking the time to write a review about your last stay in February 2012 on TripAdvisor.

Your feedback is always welcomed, valued and much appreciated indeed.

We are delighted that your stay with us was both favourable and comfortable and that we met or exceeded your expectations.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel in the near future.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2012

Stayed for four days on business trip, and I am glad to report this hotel is excellent. From the warm welcome (at 11PM) to check-out time I felt the whole staff was taking care of me. My room (a Superior) was maybe not the biggest hotel room I've seen but it was definitely among the most comfortable and well finished: elegant and modern furniture, comfy king size bed, big bathroom with bath tub and shower box - the latter so big it could easily accommodate three guests! - soft carpets and stylish tiles. The only jarring note, and I must exert to find it, is the bathroom curiously doesn't have any hangar for my toilet bag (never happened to me before).
Breakfast is served with a rich buffet and a tasty a la carte selection from the kitchen; the same facility hosts the Bice italian restaurant, which I have appreciated at dinner time. Service is especially accurate and guests are always followed with discretion and attention. A gym is available for workout and the hotel is side by side with Hyde Park Corner, one of the best shopping mall in the city.
Wi-Fi is available in all rooms upon purchase of a code (limited daily free time is available for frequent guest members); be warned though, connection is slow compared to European standards - e.g. not enough to stream YouTube videos without interruptions - so think twice before relying on it for, say, a video conference. This is not a hotel issue, as internet speed is poor all across South Africa.

Special mention for the deck which provides an amazing sight and from late afternoons becomes a classy bar and meeting point for relaxing. There is also a small pool where guests can dip when the weather is warm.

I'll be glad to come back when I am visiting Johannesburg because the great combination of staff and quality makes this a seriously good hotel.

Room Tip: Rooms on north side (overlooking the deck) offer an impressive panorama but are also in line of sigh...
  • Stayed: February 2012, traveled on business
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Thank DriftSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this reviewResponded February 6, 2012

Dear drftSK,

Thank you very much for taking the time to write a review about your last stay in February 2012 on TripAdvisor.

Your feedback is always welcomed, valued and much appreciated indeed.

We are delighted that your stay with us was both favourable and comfortable and that we met or exceeded your expectations. Your comment about the speed of the WIFI/Wireless Internet has been noted and wish to explain that regrettably, as you correctly pointed out, it is a common issue in South Africa however, we remain committed to working closely with our service providers in order to constantly exdplore ways to remedy this important challenge. We do apologise if this caused any inconvenience to you during your stay.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel in the near future.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2012

I stayed for about two days and I was impressed with the hotel staff's service (from the front desk to the cleaning staff).

The location is pretty good (it seemed to be a safe neighbourhood) and the view from the deck is amazing.

The only negative point is that is quite expensive in comparison to similar hotels in the area.

  • Stayed: January 2012, traveled solo
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Thank zoso9128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this reviewResponded February 6, 2012

Dear zoso9128,

Thank you very much for taking the time to write a review about your last stay in January 2012 on TripAdvisor.

Your feedback is always welcomed, valued and much appreciated indeed.

We are delighted that your stay with us was both favourable, in regards to service and the view, comfortable and that we seemed to have met or exceeded your expectations. Your comment about the price not being competitive has been duly noted and we wish to explain that we do have a flexible price structure in place which is dependent on business demand at the time, in order to remain competitive as well as offer the best pricing for the appropriate period. We do regret if this caused an unfavourable impression of your stay.

We thank you once again for your comments and we look forward to welcoming you back to the Southern Sun Hyde Park hotel in the near future.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2012

My wife and I stayed here on 14 january. The hotel still feels new. Very modern hotel and funky. Superior rooms are very spacious with huge bathrooms and floor to ceiling windows. Not sure about std rooms. Room service tasty and food delivered hot. Staff friendly. High quality bedding. Breakfast absolutely 1st class with scenic view. Swimming pool too small...more like a splash pool with too many people sitting around it to enjoy.
Hyde park mall is attached to the hotel and there is a large supermarket on the ground floor. There are cinemas as well. Plenty of upmarket restaurants in the mall too. Would stay again

  • Stayed: January 2012
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Thank es786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this reviewResponded February 6, 2012

Dear es786,

Thank you very much for taking the time to write a review about your last stay in January 2012 on TripAdvisor.

Your feedback is always welcomed, valued and much appreciated indeed.

We are delighted that your stay with us was both favourable and comfortable and that we met or exceeded your expectations. Your comment about the size of our Splash Pool has been noted and wish to explain that regrettably, due to the weight restriction applicable on the building based on the structure and height of it's location, we were unable to accommodate a bigger pool. We do apologise if this caused any inconvenience to you during your stay.

We thank you once again for your comment and we look forward to welcoming you back to the Southern Sun Hyde Park hotel in the near future.

With renewed appreciation and kind regards

Noël A. Macquet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2011

The area had experienced electricity interruptions during the day. The hotel had it's generator running during this time. Around 6pm the hotel's generator stopped working, leaving the hotel in the dark and without amenities - same as last week. Management indicated to me that the problem would be solved within 30mins - it wasn't. Management again undertook that the problem would be solved within 10mins - it wasn't. The stairwells had no light and were dangerous in my view. Why were there no flash lights to use? I had to climb 11 flights of dark stairs to retrieve my bags. The "Southern Sun Exec on Call Helpline lead to someone who doesn't even work for Southern Sun. Southern Sun was unable to place me at one of their other hotels. Where was the larger SS backup when SS HP was in need? I lost many hours work time and would not recommend this hotel for business travelers in need of amenities.

Stayed: November 2011, traveled on business
1  Thank david h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel M, General Manager at Southern Sun Hyde Park Sandton, responded to this reviewResponded December 11, 2011

Response as per email send Below on Thursday 1st December 2011 when we received your email about the same issue.

Dear David,

I trust that you are well.

I tried calling yesterday however I got through to voice mail where I left a message for you and also earlier today.

I would like to personally apologise most profusely for the inconvenience that you had to ensure as a result of the power interruptions during your last stay due to the overheating of our generator plant. Regrettably due to the length of the general power failure we experienced in the whole area combined with the lack of air circulation in the room that houses our generator as well as the shopping centre’s one, our generator’s engine management system prevented the generation’s operation when the engine temperature became too high in order to protect the engine from getting damaged. Although we had already taken some steps previously to rectify this issue, which we believed were adequate at the time, we had not since experience any challenges as we had not experienced such a lengthy general power failure until recently.

Please rest assured that we are doing everything in our power to rectify this as we speak and have involved all the respective professionals in order to ensure that a permanent solutions is found and any future reoccurrence is avoided. We are current looking as various potential solutions and are committed to do what it takes to have this resolve effectively and speedily.

I also apologise for not having met your expectations during this regrettable period and for having created a less than favourable impression.

I take this opportunity to thank you for your ongoing support of Southern Sun Hyde Park and Southern Sun Hotels in general and as Graham mentioned, we sincerely hope that you would afford the opportunity to be of service to you by returning back to the hotel in the near future.

With renewed apologies and kind regards

Noël

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Hyde Park Sandton

Address: 1st Road, Hyde Park | Now with free guest Wi-Fi., Sandton 2024, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Luxury Hotel in Sandton
Price Range: $136 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Hyde Park Sandton 4*
Number of rooms: 132
Official Description (provided by the hotel):
The prestigious Southern Sun Hyde Park Sandton forms part of the exclusive Hyde Park Corner Shopping Centre. A state of the art hotel, offering guests all the comforts needed by the discerning traveller . The contemporary design and decor has been carefully crafted to reflect the lifestyle of our discerning guests, with furnishings and fittings adding a touch of class. Rooms offer panoramic views over the tree tops of Johannesburg's northern suburbs and include all the comforts of your own home.There is also a well appointed boardroom and two fully equipped conference rooms that caters for executive business meetings or private signature events.High speed WI FI connectivity is now available to hotel guests on a complimentary basis. ... more   less 
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Also Known As:
Southern Sun Hyde Park Sandton Hotel Sandton
Southern Sun Hyde Park Sandton Greater Johannesburg

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