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“Stunning hotel”

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Southern Sun Hyde Park Sandton
Ranked #13 of 48 Hotels in Sandton
Certificate of Excellence
Durban, South Africa
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Stunning hotel”
Reviewed September 12, 2011

Hotel is very new so all amenitites are brand new. Hotel room is a good size, bathrooms are very modern. It was a birthday weekend for me, the hotel had arranged champagne and flowers etc in our room before we arrived. The restaurant at the very top is Bice. Food was amazing, and so was the service. Roberto the manager of the restaurant made our evening quite fun. Bar and pool are is beautiful. Has a cigar lounge as well.

  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank jeszn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SothernSunHydePark, General Manager at Southern Sun Hyde Park Sandton, responded to this review, October 5, 2011
Thank you very much for taking the time to complete the review and especially for be our guest at our hotel. Your feedback and comments are always valued and greatly appreciated. We have shared your encouraging feedback with all our staff, especially those mentioned by name.

We look forward to welcoming you back in the near future.

Kind regards

Noël A. Macquet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Cape Town Central, South Africa
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2011

I really like the look and feel of this property. Modern touches all over, Clean neat lines, good technical outfit in the rooms (USB connectors, JBL on-stage iPOD/Phone music player:-), great views from the restaurant Bico (Italian, Sushi & also Breakfast spot - look out for the good, yet not brilliant, 5&8 course set menus, well worth the 200-250ZAR a head) ) The trendy bar is one of the city's in-crowd early evening hangouts on weekendsf. Another bonus is the direct connection to the medium sized but nice Hyde park corner shopping center (numerous shops, movies, etc...) and decent position in regards to Sandton (still about 8km to the Business district though). The relative downside were a very average breakfast, but that's about it. Be sure to make your reservation directly with the hotel asking for the "Hyprop Special" which is roughly 1000ZAR per room incl. breakfast (2Pax) (900ZAR on weekends) The special runs until the end of 2011 and has been available everytime.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank alex_south
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 7, 2011

The check-in experience was fine. The lady who checked us in was very helpful with suggesting activities for us to do. However, she said she'd send a few potential itineraries to our room with rates in 30 min or so. It never came.
The bar/lounge/pool area is pretty sweet, very trendy. And the hotel is attached to a mall so there are plenty of options for shopping/dining, which is very convenient. The rooms, however, are a different story. First of all, when we walked in I paused for a full minute because while it wasn't obviously dirty, it just didn't feel clean. I can't really put my finger on it, but It was almost as if the bed had been made from the last guests, but not changed. Things were neat-ish, but not crisp, clean and fresh feeling. Maybe the room hasn't been used in a while?? It was nicely appointed on first glance - again, think trendy colors and shapes. However, after spending some time in the very dimly lit room I realized that the trendy decorating was like putting lipstick on a pig. The room numbers were peeling, and the carpet and paint inside the room were not in great shape. Certainly not what I'd expect considering the price, location and southern sun chain which has a good reputation. There were some complimentary drinks in the mini-fridge. One of the bottles of water was open already!!!
The bathroom was even worse. It was borderline disgusting. The floor of the shower was tile was nasty. All the grout was dark like mildew or dirt. I wore flip-flops in the shower because it grossed me out so much. The towels in the bathroom were DIRTY! (think a hair and makeup - foundation, eyeliner and full red lips) When I called down to the desk for new ones, I mentioned it was because the ones we had were dirty. Housekeeping was very prompt in bringing up new towels, but didn't seem to understand that the towels were put in the room dirty, not dirty because we used them. Finally, the smell... There was a methane type stench coming from the bathroom that was so bad even my husband was bothered by it. We kept the lid on the toilet down as well as the bathroom door closed at all times. We arrived late the first night so thought maybe it would wane overnight. It didn't. We left early the next day and were running late so didn't have a chance to mention it to management. We only stayed 2 nights and didn't get in until late the 2nd night as well, and at that point it seemed like more trouble than it was worth to move rooms, so we didn't mention it until check-out. They said they would "look into it".... Anyway, especially considering what we were paying to stay there, I would NOT go back again.

Overall:
Pros - very convenient to be so close to the mall
pool, lounge, bar were nice

Cons - room left much to be desired.
- dirty towels, yucky shower, smelly bathroom
- attention to detail severely lacking, especially on the part of the housekeeping staff.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
Thank jfavs54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SothernSunHydePark, General Manager at Southern Sun Hyde Park Sandton, responded to this review, October 5, 2011
Thank you very much for taking the time to complete the review and especially for be our guest at our hotel. Your feedback and comments are always valued and greatly appreciated. We have shared your constructive feedback with all the relevant management and staff, especially those mentioned in detail, which was very helpful and where the appropriate corrective action has already been taken.

Please rest assured that these are isolated incidents and not the normal high standard that our guests have become accustomed to, as can be read on this platform. We sincerely apologise for having created a less than favourable impression and for any inconvenience created as a result.

We look forward to welcoming you back in the near future.

Kind regards

Noël A. Macquet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 8, 2011

I stayed here with my family recently on a combined bus/leisure trip.
Friendly staff, excellent chocolate and wine in the room on arrival and lovely sunny views over northern Johannesburg. Even though it was freezing on the day of arrival, the sun just perfectly warmed up the (north facing) room without the need for the heater (a/c) to be turned on (this is always a plus, not having to be too cold or too warm or listening to the humming sound) Lovely duvets. Nice towels. Excellent location. Large shower head. Stunning views from the bar.
I lived in Joburg for years and had offices in the Hyde Park Shopping complex.
Since I love Hyde Park, its for sure the best shopping center in town, this was a most pleasant stay. With the proximity to all excellent restaurants and shops (they are right there), this hotel could be sold better I think. It appeared to be relatively quiet when we where there and I am sure many are not aware about the hotel (most still go to Sandton proper). Although the local crowd know about the wonderful bar as it was full every night. Sandton is just 5 minutes away by car so its well worth choosing this hotel. Breakfast at Bice was the only downer. They could do far better but maybe there are too many breakfast options in the center? Recommended.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Tripordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 25, 2011

i stayed at the hotel for 2 nights beginning May 2011. The hotel is well located in a safe neighborhood.
The best part of the hotel was its location and its price. the price was reasonable compared to other such hotels in the area.
The hotel is also connected to a nice mall with both good shopping and food outlets.
Overall in a big city here security is to be considered this hotel was both well located and in a safe neighborhood.

Room Tip: good location central and safe
See more room tips
  • Stayed May 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HntDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandton, South Africa
Level Contributor
245 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed February 27, 2011

The hotel offers you contemporary luxury, with its interior defined by clean lines and quality. This hotel is conveniently located in close proximity to the heart of Sandton. . But you need not look further for luxurious indulgence and shopping than the Hyde Park Shopping Centre, which is linked by a walkway to the hotel. The evenings are the best, with the bar and lounge abuzz with the vigour and dynamism of the Yuppy Scene.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SZavahir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sky, Moon, Stars
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 26, 2011

I travelled with 20 people in January 2011. This quaint hotel packs a nice little punch. I was very surprised at the quality and the hotel manager, Ms. Yolande is an exceptional leader.

The staff at the Southern Sun were absolutely fabulous. They were courteous and made sure that our group settled in very nicely. Absolutely loved the restaurant manager of Kelsey's Grill and his staff. Loved the bartender. He was so cool. And the ladies who served were all very polite and accommodating. The front desk were extremely professional and very nice. They went out of their way to ensure our stay was great.

The location was quiet and nestled across the street from an area that houses shops, a grocery store and restaurants. How convenient. The rooms were clean and the bathroom were state-of-the-art fabulous.

Their was only 1 Internet station and the price to use it was a little stiff. The bed was a little too firm and the TV selection wasn't all that, but hey, I was their to see South Africa.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iExcursionista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun Hyde Park Sandton

Property: Southern Sun Hyde Park Sandton
Address: 1st Road, Hyde Park | Now with free guest Wi-Fi., Sandton 2024, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Hyde Park Sandton 4*
Number of rooms: 132
Official Description (provided by the hotel):
The prestigious Southern Sun Hyde Park Sandton forms part of the exclusive Hyde Park Corner Shopping Centre. A state of the art hotel, offering guests all the comforts needed by the discerning traveller . The contemporary design and decor has been carefully crafted to reflect the lifestyle of our discerning guests, with furnishings and fittings adding a touch of class. Rooms offer panoramic views over the tree tops of Johannesburg's northern suburbs and include all the comforts of your own home.There is also a well appointed boardroom and two fully equipped conference rooms that caters for executive business meetings or private signature events.High speed WI FI connectivity is now available to hotel guests on a complimentary basis. ... more   less 
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Also Known As:
Southern Sun Hyde Park Sandton Hotel Sandton
Southern Sun Hyde Park Sandton Greater Johannesburg

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