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“A good turnaround after refurbishment...”

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Garden Court Sandton City
Ranked #9 of 48 Hotels in Sandton
Certificate of Excellence
Nairobi, Kenya
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A good turnaround after refurbishment...”
Reviewed May 15, 2014

About two or so years ago the location and food were the only good things about this hotel but it is has a dramatically changed since completing the refurbishment. I spend more than 20 nights a year here and do not really get tired of it.

- The best thing about this place is the location - right next to Mandela square and Sandton City mall. 3 mins walk to get to the square and mall. 2 floors down from the outside lift you end up at Game superstore (not many people know this, even frequent guests!).
- I stay here regularly on business trips and they seem to have been going through some transformations (including their frequent guest program) but biggest of all is the transformation of the rooms.
- Exceptional quality for the price paid (corporate rate).
- It is nice to see that the staff almost know their frequent guests by first name (and also my preference for Earl Grey tea!). Of all the staff, the breakfast ladies are the most pleasant and always welcome you with a smile.
- Breakfast gets a bit monotonous when you spend 20+ nights (at random times) at the hotel, but they have a good variety so it takes a while to exhaust all options.
- Not fully halaal friendly (meats) but have a vegetarian egg station (pure veg) during breakfasts.
- Good TV channels, including BBC entertainment
- A decent gym and nice small garden at the back (especially in the middle of the concrete jungle that you are surrounded by).
- Very comfy beds, clean
- Free coffee and tea provided in rooms
- A really big PLUS - they charge per room (so if you are two guests, the other guest is not an additional cost. Not usual with other surrounding hotels).

Things they could improve:

- it is almost standard to have free wifi in most hotels around the world (they have recently changed their policy and started including free wifi but limit the data that you use per day). As a frequent guest you get more than sufficient data (1G++) and I have never really been able to exhaust this.
- Their frequent guest program - you can only use your points for bookings at Tsogo/southern sun hotels and you must be a guest - you cannot gift this. It would be good if they could integrate/ partner this with frequent flyer miles. This is the one thing that I do not like with this group of hotels, especially as a frequent guest.
- The frequent guest points expire after one year but I see a few recent positive changes where they go on for a while plus other benefits.
- No drinking water provided in the room (I think it is safe to drink from the tap in SA) but as a corporate customer I get a bottle/day. It would be good if this was standard for all guests.
- No mini-bar or refrigerator in the room (I find this a slight downside).
- Rooms are a little on the smaller side but it is still quite adequate for my liking and certainly much bigger than many European hotels I have stayed at (even the Sheraton!).

I would certainly pick this any day (even personally) and it is one of the two top hotels for me in Sandton area.

Room Tip: Try get a room facing the pool side and on upper floors. They have some rooms with balconies (about...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UB_Kenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (126)
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English first
Polokwane, South Africa
1 review
Reviewed May 14, 2014

Excellent communication from the Hotel staff, room setup,room service and the cleaness.Wi- Fi connection was very good. Hotel safety warnings and signs displaced where every body can see clearly and understandable.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Kwena Johannes M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
543 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed May 10, 2014

Well sited in the new development of Sandton City. Adjacent to convention centre but the hotel seems to be a favourite for those arriving at the airport late and looking for a convenient location a couple of stops down for the Gautrain which is the safest and most economical way of getting form airport to the centre.
Rooms are functional and clean. Reasonably sized room and shower room but limited space for clots. Two drawers is a challenge if staying for more than a day!
Friendly bar and snacks with good restaurants in immediate vicinity. breakfast promised much but did not quite deliver. Chef will make omelettes and prepare eggs to suit but just did not quite hit the mark

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cape town
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 9, 2014 via mobile

Walking distance (100m) from the Sandton convention centre.
Room was good and clean.
Room service is fast but the sandwiches are priced at R68. They are at least tasty.
Airport transfer is R500 which seems a bit high as you can get a flight from Cape Town for R900.
WiFi is via AlwaysOn which on my pc prompted me to constantly log in again and again. So the wifi can be a bit easier to use. You get 350mb a day but websites like youtube won't open as I think it is restricted to prevent bandwidth usage.
Breakfast is good.
Staff are friendly.
All and all a good experience.

Stayed May 2014, traveled on business
Helpful?
Thank thirstytraveller2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 9, 2014

It was a very short but excellent stay.The rooms were comfortable with massive queen size beds. Location is extremely good as it is across the road from Sandton City shopping centre
Staff were friendly and helpful and breakfast was very good....
Will definitely stay there again


  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Fatima786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
123 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 9, 2014

Excellent service by all staff in all hotel areas.
huge selection for breakfast from the buffet.
Best place to stay to enjoy the many shops and restaurants in Mandella Square.
Bar closes at 11pm unfortunately.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagos, Nigeria
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 9, 2014

Simply a place to go, stay, enjoy and keep returning to. Garden Court is an all-season haven. We ere first there end/new year (2011/2012) and our experience took us back there again. The room, Bathroom and general facility ambience is simply out of this world. The staff are friendly and always willing to assit. A great place to keep going back to. Nearness to the Mandela square and easy transportation to the heart of Joburg are definitely a great plus.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank folushoomowole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden Court Sandton City

Property: Garden Court Sandton City
Address: Cnr West and Maude Streets, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Garden Court Sandton City 3*
Number of rooms: 444
Official Description (provided by the hotel):
With its stylish urban design and fuss-free approach to accommodation, Garden Court Sandton City is situated in the heart of Johannesburg. It is here that functional design meets smart technology, resulting in a surprisingly simple hotel that is easily able to meet the needs of business and leisure travellers. The convenient location meanwhile has plenty of advantages for all guests. Business travellers are within easy reach of the acclaimed Sandton Convention Centre along with the rest of the Sandton CBD, while leisure travellers can enjoy the world-class shopping, entertainment and sight-seeing attractions found within the area. Getting around has never been easier, thanks to the high speed Gautrain route that spans across the city.Garden Court Sandton City Hotel Features A total of 444 rooms are offered, each furnished in a modern style. Aside from basic features such as baths and separate showers, facilities in each room include invitingly comfortable double or queen beds, workstations, air-conditioning, tea and coffee stations, DSTV, plug points and porter service among others. Wheelchair-accessible and smoking rooms can also be arranged on request. Other facilities that can be enjoyed within the hotel itself include free WiFi, complementary Gautrain station shuttles, Riffs Bar & Grill, a breakfast room, Sandton Sun Spa and access to other nearby amenities. Conferencing venues and facilities include two full-service meeting rooms, with packages on offer to suit your business needs. As a guest at our hotel, you can also look forward to a host of specials that add more value to your stay, such as our Frequent Guest loyalty programme. Take the stress out of travel planning with Garden Court Sandton City – an ideally located hotel that understands your needs. ... more   less 
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Also Known As:
Garden Court Sandton City Hotel Sandton
Garden Court Hotel Sandton
Garden Court Sandton City Greater Johannesburg

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