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“Safe, nice, hotel with a great gym” 4 of 5 bubbles
Review of Radisson Blu Hotel Sandton, Johannesburg

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Radisson Blu Hotel Sandton, Johannesburg
Ranked #11 of 49 Hotels in Sandton
Certificate of Excellence
Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Safe, nice, hotel with a great gym”
4 of 5 bubbles Reviewed April 10, 2013

I had a really nice stay here. I would recommend it to any business travelers.The food is good and the service is fantastic. Also, take advantage of the gym and indoor lap pool--Olympic quality. The location was good for someone working in Sandton. I stayed here for two weeks and it felt like home at the end of the trip. There is also a free shuttle service to the mall and in-between hotels.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AlainG350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,073 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Hong Kong, China
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed April 10, 2013

We stayed here one night before moving onwards to Capetown. Rooms were large and quite nice, huge bathroom with nice amenities.

Check in area is on the 13th floor which is separate from the lobby area on the ground floor. Not sure if this is for security or design reasons. Hotel staff was a mix-- the bartender was super nice as well as the other restaurant staff. However the check-in staff was only ok-- we had a bored man whom checked us in and was too impatient to get back to his phone to tell us more details about the hotel shuttle and restaurant locations but we had a really nice woman the next day that printed out our boarding passes.

There is a free shuttle that takes you to Sandton mall which was handy as we went to eat at the Butcher Shop (recommended) and the shuttle stops right in front of the restaurant.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Travelcat19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

Excellent 5* city hotel in the heart of Sandton!

Lovely modern & comfortable rooms with full bathroom & great views of Sandton.

All public areas clean and with super trendy decor. Nice atmosphere. Breakfast excellent and service extremely efficient.

Made use of the world-class gym - high recommended.

Great size swimming pool with stunning views of Sandton.

Complimentary shuttle to Nelson Mandela Square which offers a massive shopping mall and a large array of restaurants. The square is a real buzz in the evenings.

Overall Sandton made us feel very safe and the people very friendly. We look forward to going back soon.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CapetonianForever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, England, United Kingdom
Level Contributor
161 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

Good quality accomodation within east reach of Sandto shopping centre. Staff friendly, food pretty good and rooms well equipped, quiet and comfortable. Actually, the restaurant was very good - try the springbok steak it was great!

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MrCreosote21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

I travel to Johannesburg/Sandton several times a year for business and I always stay at this hotel. The only reason I do that is that the gym, Platinum, is absolutely brilliant. You have access to it if you stay at the hotel, but it's not owned or run by Radisson, it's a fully fledged gym with lots of machines, classes and even an indoor running track! If you get a room high up you'll have really nice views as well.

Now the negatives: Don't expect any special treatment if you're a regular customer. The staff seems genuinely uninterested in service and kind of have the attitude that you should be grateful to stay at this the greatest hotel in the world... (which it hardly is). This hotel could be miles better if they trained the staff properly. I'd put it down to poor management.

Also the food is average at best and expensive compared to anywhere else around the hotel. So avoid the restaurant/room service if you can.

If it wasn't for the brilliant gym I'd given this establishment one or two stars and I would not consider staying there again.

Room Tip: Ask for a room high up, the side facing downtown Johannesburg gives you a nice skyline with Ponte Ci...
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Markus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed April 4, 2013

After a wonderful stay where I used the fantastic gym on the 10th floor; enjoyed the breakfast and sampled the lovely room service - I was faced with Sobie at check out.

I tried to request that instead of making a fresh payment request; he simply add the amount I had spent to the pre-authorised amount as it can take up to 2 weeks for the funds to be returned to my account (and I still have another 3 hotels to stay in). Before I had finished the sentence, he rolled his eyes and pursed his lips...then proceeded to talk over me explaining I was wrong and it would be refunded immediately. Attempts to explain this isn't the case were met with more eye rolling and being told that I didn't know what I was talking about.

I explained that I stay in hotels regularly and it may be a case he was given the wrong information. He just shrugged and then refused to engage me in any further conversation. I had a flight to catch and conceded. When I said that I would be sending through feedback of the experience when the Radisson survey came through - he again just shrugged and said fine.

I really wanted to enjoy my time at the Radisson and was positive even at 4am when I checked out.

Please Radisson - I'm not the only one who has mentioned customer service...take a leaf out of the Sheraton book and update your customers ervice training.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Deneshae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KP1986, Manager at Radisson Blu Hotel Sandton, Johannesburg, responded to this review, May 31, 2013
Dear Deneshae,

Thank you for your review on TripAdvisor, and the feedback regarding your experience upon check out. This is not the way we wish our guests to be treated & wish to pass on our sincere apologies for this.

We have addressed the way in which you were treated & continuously retrain our employees on the importance of service & our our Mission to provide unique Yes I Can! Service.

We hope that this has not deterred you from staying at the Radisson Blu Hotel Sandton & do wish to see you again in the near future to ensure you leave having received the best of South African hospitality at our hotel.

With kind regards
Eirik Bergvoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Level Contributor
79 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

I travel to Johannesburg several times a year and only stay at this hotel. It is convenient to the Gautrain (airport - Sandton in 15 minutes), shopping and major roads. The hotel shuttle is a nice benefit but there is ample parking if you rent a car. Checking in is a breeze. The spa is first class and the gym is like nothing you will ever experience in another hotel. The style is very modern, wi-fi in every room but the reception is spotty in some parts of the hotel - they should install some boosters.

I stayed over Easter and found "hidden" Easter eggs during breakfast and chocolate bunnies from the housekeepers. It are the little touches that make the difference. From the General Manager, corporate sales and front desk to the people behind the scenes, each one makes a guest feel valued.

Room Tip: Ask for North side rooms as high up as possible. They are not overlooked so you can keep drapes ope...
See more room tips
  • Stayed March 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Spoiledtravelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KP1986, Manager at Radisson Blu Hotel Sandton, Johannesburg, responded to this review, May 23, 2013
Dear spoiledtravelguy,

Thank you for your wonderful review on TripAdvisor. With our unique 'Yes I Can!' Service we are dedicated to going the extra mile in order for guests to feel one in a million and exceed their expectations.

We look forward to welcoming you back to the Radisson Blu Hotel Sandton in the near future and hope to make you feel at home once again.

With kind regards,
Eirik Bergvoll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel Sandton, Johannesburg

Property: Radisson Blu Hotel Sandton, Johannesburg
Address: Corner Rivonia Road & Daisy Street, Sandton 2010, South Africa (Formerly Radisson SAS)
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Sandton
#6 Business Hotel in Sandton
#9 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Radisson Blu Hotel Sandton, Johannesburg 5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Radisson Blu Hotel Sandton, Johannesburg Greater Johannesburg

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