With very few exceptions, I think of the Holiday Inn brand as a bargain hotel chain, with few frills. For that reason, I was very pleasantly surprised to find in the Holiday Inn Sandton an upscale hotel with an exceptional, courteous staff. I was particularly impressed with front desk representative, Wendy, who handled a tricky billing issue with professionalism, empathy, and grace under pressure; the hotel is to be commended for assigning people of her caliber as the "face to the customer". A patron's most aggravating problem can be smoothed over with an empathetic, thoughtful ear as the hotel found in Wendy-- kudos. Specific observations about the hotel: lovely, modern lobby; outstanding breakfast buffet, picturesque sky bar, good and safe location, nice room. Only areas for improvement-- repeated issues with my room key not working, the walls are quite thin and the no smoking requirement was clearly not observed in one of the rooms adjacent to mine. While the thin walls can perhaps be addressed with a good pair of earplugs, the hotel needs to adopt a policy of how to handle smokers who break the rules. I did notify the hotel that I clearly smelled cigarette smoke and the response was inadequate. Nonetheless, it was a nice stay and I would certainly return.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Sandton , Rivonia Road located in the heart of Gauteng's corporate, financial and shopping mecca. This cosmopolitan hotel is in close proximity to OR Tambo International Airport, and 500 metres away from the Sandton Gautrain station. Close to numerous attractions such as the Sandton Convention Centre, Sandton City Shopping Centre and Nelson Mandela Square, Holiday Inn Sandton - Rivonia Road provides the ultimate accommodation in Sandton for any business or leisure guest. Our lobby features glittering handmade chandeliers and a 10 metre long fireplace were one can relax and surf the complimentary wireless Internet available to all guests. Within the lobby is our Chairman's bar, the perfect spot to grab a hot cup of coffee and a deliciously fresh pastry before you start your day. Indulge in a full hotel continental breakfast buffet at our Lettuce & Lime Restaurant, or enjoy a delectable meal from our a la carte menu paired with a bottle from our extensive wine list. Our state of the art conferencing facilities and professional service combine to make Holiday Inn Sandton, Rivonia Road one of the most sought conference and meeting venues in Sandton. The hotel also has a 24-hour self-service Business Centre, and 7 meeting rooms which can cater for up to 200 people, including 3 conferencing rooms on the 9th floor surrounded by stunning views of the surrounding area. Our 9th floor is also the location of our famous Skye Bar and swimming pool.Our friendly staff are always welcoming and professional, working around the clock to make your Holiday Inn stay as comfortable and memorable as possible. We pride ourselves in our excellent 24 hour room service menu as well as our amazing travel desk, which offers local attraction tips and sight seeing tours."Stay Appreciated" ... more less
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- Also Known As:
- Holiday Inn Sandton - Rivonia Road Hotel Sandton
- Holiday Inn Sandton - Rivonia Road Greater Johannesburg