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“Quality of stay depends on the quality of staff...which is quite heterogeneous !”

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Holiday Inn Sandton - Rivonia Road
Ranked #19 of 46 Hotels in Sandton
Reviewed July 14, 2013

Pros :
- Good and tidy rooms, restful beds.
- Restaurant for dinner ok. And small TV near tables in the restaurant is a nice idea !
- Real high-speed access Wi-Fi in the lounge and in the rooms (pity it does not reach fitness center).
- Good fitness center.
- Good location (on Rivonia Road)
- Nice and complete breakfast.

Cons :
- Maybe the worse welcome I had since years: desk was unfriendly and incompetent, room service staff do not even know what a smile and courtesy is. Hopefully breakfast staff was kind !
- Very slow service for dinner (the staff prefers setting table for breakfast than attending clients … and I was the only one left !)
- If you want to use the parking, either you pay cash at each exit, or you have to stamp at the desk your parking ticket EACH time you go out. Amazing …
- Bookings are handled quite strange: you have to pay when you arrive, but you have the bill at the end of the stay (in other words you pay without being able to check your bill). And of course mine has mistakes, twice for 2 stays !
- Hoovering at 10 p.m., seems normal to housekeepers who were also chatting just near my door.

  • Stayed: July 2013, traveled on business
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Thank Cortowinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded July 21, 2013

Dear “Cortowinch”,

Please accept my sincerest apologies for the inconvenience you have
experienced during your last tsay at the Holiday Inn Sandton. It
really saddens me to “hear” that we did not live up to the high
standards and service we strive to provide every guest.

Please know that your concerns have been discussed with our management
team as we do take your concerns very seriously and corrective action
has been taken to avoid future disappointment.

We sincerely hope to welcome you back soon and convince you of the hospitality on offer

Kind Regards,

Burnedette Botha
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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396 - 402 of 674 reviews

Reviewed July 8, 2013

Sandton is a central place to stay when visiting Johannesburg and surrouding areas. The Hotel is beautiful with lovely spacious bedrooms, with thick carpets and drapes to keep out noise and sunshine if you need to take a nap during the day or open the drapes to allow the sunshine in. The beds are comfortable and the bathrooms are clean for a nice comfortable stay over. The reception hall is equisitive and the dinning lounge beautiful and comfortable. The Hotel is well situated and close to shopping centres and other conference areas. The Hotel also offers its own beautiful conference facilities with break away rooms for discussions and private meetings. The Sky Bar has a magnificent view over the City and you can comfortably watch the hussel and bussel outside sipping a cocktail or sit outside in the evening under the stars gazing over the city. I was amased at how green it is in the middle of the concret jungle.
The breakfast buffet is to die for and caters for every taste. The staff are friendly and very helpful. This is the place to stay when coming to Johannesburg/Sandton area.

Room Tip: Executive suite was spacious and sunny with a view over the City. Just outside the room you can stan...
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  • Stayed: April 2013, traveled with family
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Thank Trudie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded July 21, 2013

Dear “TrudieB”,

All we can say is WOW! Thank you so much for taking the time to write
such a wonderful review about the Holiday Inn Sandton. It really makes
me proud to read an amazing review like this and it will be shared
with both management and staff.

We look forward to welcome you back to the Holiday Inn Sandton again soon.

Kind Regards,
Burnedette Botha
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

I was up in Johannesburg for the weekend and needed accommodation around the Sandton area. The Holiday Inn on Rivonia rd came highly recommended and it certainly did not disappoint.
The staff were extremely friendly from the reception, house keeping, concierge to the restaurant. The room was spotless and modern with everything we required for our stay. From now on the only hotel to stay in when in the area.
Thanks for all the management and staff for a great stay!!!

Room Tip: We were in a twin room as I was traveling with a colleague and it was perfect. Unlike other hotels w...
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  • Stayed: July 2013, traveled with friends
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Thank DavidMurrayPGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded July 21, 2013

Dear “DavidMurrayPGA”

What an “AWESOME” review to receive! Thank you so much for writing a
positive review. Your kind words about our staff is much appreciated
and will definitely be shared with them.

We look forward to welcoming you back again soon for another awesome stay.

Kind Regards,
Burnedette Botha
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013 via mobile

The location of this hotel Is great. You have the Nelson Mandela square 5 min walk. The hotel Is brand New. The staff Is greatly trained. The Rooms were modern and clean. This place Is perfect to stay for Few nights in johannesb

  • Stayed: May 2013
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Thank Iggyxii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded July 4, 2013

Dear "Iggyxii",

Thank you very much for taking the time to write such a positive
review about the Holiday Inn Sandton. It is a great plessure to
receive such kind words and I will definitely share it with the team.

We look forward to welcoming you back soon.

Kind Regards,

Burnedette Botha
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

Sandton is a good location for business travellers having meetings on this side of Jo'burg (like the industries in Midrand, Centurion, ...). The hotel is a typical Holiday Inn, not very luxurous, basic, but providing good value for money.

Inside Sandton, you are not to far from Mandela Square, but be careful to walk around alone after dark.
Restaurant inside the hotel is good, but not more than that. Note that the mall nearby (Villagio?) is closed, so no other options next door as before.

They have a nice bar on the roof, a pity that it is most of times empty.

  • Stayed: June 2013, traveled on business
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Thank Bart V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded July 1, 2013

Dear Bart V,

Thank you for taking the time to write a positive review about our wonderful establishment.
You will be happy to know that the Village walk is in process of being upgraded and maybe open by the time you come stay with us again.

We look forward to welcoming you back to the Holiday Inn Sandton again soon.

Kind Regards,

Burnedette Botha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

I have stayed in this property more than 5 times. Being a priority club platinium member i use to always get upgraded to Junior suite. Infact now i get the same room which i have asked . The hotel is nice around a km away from Gautrain station . The backdraw is that the mall near this hotel has closed down so option for food except the hotel . The sky lounge and airline lounge are good...

Stayed: September 2012, traveled solo
Thank yogeshgarg2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded June 18, 2013

Dear “yogeshgarg2k”

We love to receive such a wonderful review from one of our regular
guests. Your kind words will be shared with the team.

We look forward to welcoming you back to your “second home” again soon.

Kind Regards,
Burnedette Botha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

Almost everything was more than I expected. The only exception was the complimentary internet access, this was rather slow most of the time. The room was spacious with various plugs for travelers, the bathroom was in an good condition (I liked it because prefer taking showers). There was a wide selection for breakfast, altogether I had a very enjoyable stay. There are a lot of good places to have dinner nearby so I highly recommend if you are staying in Johannesburg.

  • Stayed: May 2013, traveled on business
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Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRHIS, Guest Relations Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded June 18, 2013

Dear ‘Peter B”,

Thank you for taking the time to write a trip advisor review. I am
delighted to receive such a positive review and pleas know your kind
words are much appreciated.

We look forward to welcoming you back soon.

Kind Regards,
Burnedette Botha
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Sandton - Rivonia Road

Address: 123 Rivonia Road, Sandton 2196, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Sandton
#16 Luxury Hotel in Sandton
Price Range: $96 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Sandton - Rivonia Road 4*
Number of rooms: 301
Official Description (provided by the hotel):
Welcome to the Holiday Inn Sandton , Rivonia Road located in the heart of Gauteng's corporate, financial and shopping mecca. This cosmopolitan hotel is in close proximity to OR Tambo International Airport, and 500 metres away from the Sandton Gautrain station. Close to numerous attractions such as the Sandton Convention Centre, Sandton City Shopping Centre and Nelson Mandela Square, Holiday Inn Sandton - Rivonia Road provides the ultimate accommodation in Sandton for any business or leisure guest. Our lobby features glittering handmade chandeliers and a 10 metre long fireplace were one can relax and surf the complimentary wireless Internet available to all guests. Within the lobby is our Chairman's bar, the perfect spot to grab a hot cup of coffee and a deliciously fresh pastry before you start your day. Indulge in a full hotel continental breakfast buffet at our Lettuce & Lime Restaurant, or enjoy a delectable meal from our a la carte menu paired with a bottle from our extensive wine list. Our state of the art conferencing facilities and professional service combine to make Holiday Inn Sandton, Rivonia Road one of the most sought conference and meeting venues in Sandton. The hotel also has a 24-hour self-service Business Centre, and 7 meeting rooms which can cater for up to 200 people, including 3 conferencing rooms on the 9th floor surrounded by stunning views of the surrounding area. Our 9th floor is also the location of our famous Skye Bar and swimming pool.Our friendly staff are always welcoming and professional, working around the clock to make your Holiday Inn stay as comfortable and memorable as possible. We pride ourselves in our excellent 24 hour room service menu as well as our amazing travel desk, which offers local attraction tips and sight seeing tours."Stay Appreciated" ... more   less 
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Also Known As:
Holiday Inn Sandton - Rivonia Road Hotel Sandton
Holiday Inn Sandton - Rivonia Road Greater Johannesburg

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