Reading some of the earlier reviews, I did have my doubts and unfortu nately they came true...upon arrival, were told that our bookings stand cancelled due to some issue! After some anxious moments and unhelpful reception staff, we were finally given the room.
The hotel rooms and location are the only plus...but honestly the staff needs some training on basic hospitality.
The front desk staff especially during the evening shift is very poor at customer service. Overall, not worth the $130 a night rooms...look at the other hotels in Sandton as the first choice!
Plus: Location, nice rooms
Cons: Staff, service, no one answers the phone at the reception or conciergeMore
- Free Wifi