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Protea Hotel Roodepoort by Marriott
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Reviews (70)
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63 - 68 of 70 reviews
Reviewed July 15, 2012

Its no exaggeration to say this was one of my worst check in experiences ever.

The woman at reception could not find my reservation, and made no effort to try and look any further than her nose. She was completely unhelpful. I find this to be a fairly consistent experience with Protea Group hotels.

The lift was also not working.

As far as the room goes it was actually pretty good. Newly renovated and fairly spacious.

Tolerable for an overnight stay, but anything more complex than a simple bed and shower would be unbearable.

There is no good food inside of 10km of this hotel.

  • Stayed: July 2012, traveled on business
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1  Thank zaheergb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sma N, General Manager at Protea Hotel Roodepoort by Marriott, responded to this reviewResponded July 24, 2012

Dear Mr Goodman,

Thank you for taking the time to send us your feedback through trip advisor. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service.

Please accept my sincere apologies for the inconvinience and the discomfort that you experienced during your stay. Your feedback regarding the unaccepatable standard of service certainly does not reflect the high standard Protea Hotel Roodepoort is ussualy proud to offer.

I can confirm therefore that your comments have been followed up and remedial action has been taken to ensure that our GUESTS are not inconvinienced in this way again.

Without your comments, we would never know when we are going right, but more importantly, when we are doing wrong. Thank you for assisting us to strive for excellence.

Your interest and concern are much appreciated, and I hope to have the privilege of welcoming you to the Protea Hotel Roodepoort again.

Yours Sincerely

Thabo Rafuthu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2012

We recently had the privilege of staying at the Protea Hotel Roodepoort recently.

Check in was smooth and painless, and we offered either a juice or water at check in.
The room is a basic room, but nothing fancy, with a small space to hang your clothes, tea and coffee making facilties. It does have a reasonable size flat screen TV, a double bed and a sleeper couch and also a workspace. A plus point for visitors from outside South Africa, is that there is a multi plug point that can accommodate various types of plugs.

The bathroom is basic, with just a shower and basin. Toiletries are the usual Protea Hotel brand. The shower works well.

The staff is very friendly and helpful, although when we asked for exrtra coffee sachets, we never received them.

The buffet breakfast was standard fare. Enjoyable and well laid out.

The hotel is situated in a business park, and has a Spur Restaurant adjacent, and a Green and Gold Sports bar within waiking distance. We did not make use of the Spur, but went to Green and Gold for a couple of drinks, and were impressed with the menu.

All in all I would recommend the Protea Roodepoort as a good business hotel, and a convenient gateway to places such as the Cradle of Humankind and other attactions to the West of Joburg.

  • Stayed: February 2012, traveled as a couple
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3  Thank Brutus_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sma N, Marketing Plan Co-ordinator at Protea Hotel Roodepoort by Marriott, responded to this reviewResponded May 6, 2012

Dear Valued GUEST,

We highly appreciate the great response you wrote on Protea Hotel Roodepoort. Please be advised that it is such feedback that gives us courage to contiue meeting and exceeding our GUESTS expectations.

Thank you and we look forward to welcoming you back at Protea Hotel Roodepoort.

Yours Sincerely
Sma Ndlela
Marketing Plan Co-ordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2012

The rooms were clean.Much improved since new owners have taken over,and renovated.
However they are not large,even the suites(think NYC).The staff very helpful and the breakfast good(you pay extra).I would put my business guests there no problem for short term stays.

Room Tip: There's a spur restaurant next door,and a fabulous mall,Clearwater within a mile.
  • Stayed: December 2011, traveled on business
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Thank mattata1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2017
Google Translation

  • Stayed: March 2017, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Roodepoort by Marriott, responded to this reviewResponded May 2, 2017

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Reviewed March 21, 2017
Google Translation

  • Stayed: October 2016, traveled on business
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Roodepoort by Marriott, responded to this reviewResponded March 22, 2017

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