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“Rooms average, service awful”

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Protea Hotel Roodepoort
Ranked #1 of 2 Hotels in Roodepoort
Reviewed July 15, 2012

Its no exaggeration to say this was one of my worst check in experiences ever.

The woman at reception could not find my reservation, and made no effort to try and look any further than her nose. She was completely unhelpful. I find this to be a fairly consistent experience with Protea Group hotels.

The lift was also not working.

As far as the room goes it was actually pretty good. Newly renovated and fairly spacious.

Tolerable for an overnight stay, but anything more complex than a simple bed and shower would be unbearable.

There is no good food inside of 10km of this hotel.

  • Stayed: July 2012, traveled on business
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1  Thank zaheergb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sma N, General Manager at Protea Hotel Roodepoort, responded to this reviewResponded July 24, 2012

Dear Mr Goodman,

Thank you for taking the time to send us your feedback through trip advisor. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service.

Please accept my sincere apologies for the inconvinience and the discomfort that you experienced during your stay. Your feedback regarding the unaccepatable standard of service certainly does not reflect the high standard Protea Hotel Roodepoort is ussualy proud to offer.

I can confirm therefore that your comments have been followed up and remedial action has been taken to ensure that our GUESTS are not inconvinienced in this way again.

Without your comments, we would never know when we are going right, but more importantly, when we are doing wrong. Thank you for assisting us to strive for excellence.

Your interest and concern are much appreciated, and I hope to have the privilege of welcoming you to the Protea Hotel Roodepoort again.

Yours Sincerely

Thabo Rafuthu
General Manager

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Reviews (63)
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57 - 63 of 63 reviews

Reviewed February 12, 2012

We recently had the privilege of staying at the Protea Hotel Roodepoort recently.

Check in was smooth and painless, and we offered either a juice or water at check in.
The room is a basic room, but nothing fancy, with a small space to hang your clothes, tea and coffee making facilties. It does have a reasonable size flat screen TV, a double bed and a sleeper couch and also a workspace. A plus point for visitors from outside South Africa, is that there is a multi plug point that can accommodate various types of plugs.

The bathroom is basic, with just a shower and basin. Toiletries are the usual Protea Hotel brand. The shower works well.

The staff is very friendly and helpful, although when we asked for exrtra coffee sachets, we never received them.

The buffet breakfast was standard fare. Enjoyable and well laid out.

The hotel is situated in a business park, and has a Spur Restaurant adjacent, and a Green and Gold Sports bar within waiking distance. We did not make use of the Spur, but went to Green and Gold for a couple of drinks, and were impressed with the menu.

All in all I would recommend the Protea Roodepoort as a good business hotel, and a convenient gateway to places such as the Cradle of Humankind and other attactions to the West of Joburg.

  • Stayed: February 2012, traveled as a couple
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3  Thank Brutus_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sma N, Marketing Plan Co-ordinator at Protea Hotel Roodepoort, responded to this reviewResponded May 6, 2012

Dear Valued GUEST,

We highly appreciate the great response you wrote on Protea Hotel Roodepoort. Please be advised that it is such feedback that gives us courage to contiue meeting and exceeding our GUESTS expectations.

Thank you and we look forward to welcoming you back at Protea Hotel Roodepoort.

Yours Sincerely
Sma Ndlela
Marketing Plan Co-ordinator

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Reviewed January 26, 2012

The rooms were clean.Much improved since new owners have taken over,and renovated.
However they are not large,even the suites(think NYC).The staff very helpful and the breakfast good(you pay extra).I would put my business guests there no problem for short term stays.

Room Tip: There's a spur restaurant next door,and a fabulous mall,Clearwater within a mile.
  • Stayed: December 2011, traveled on business
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Thank mattata1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2017
Google Translation

  • Stayed: March 2017, traveled on business
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Thank fractal12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Roodepoort, responded to this reviewResponded May 2, 2017

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Reviewed March 21, 2017
Google Translation

  • Stayed: October 2016, traveled on business
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Thank 祈睿蘇
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Roodepoort, responded to this reviewResponded March 22, 2017

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Reviewed February 6, 2014
Google Translation

  • Stayed: February 2014, traveled solo
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Thank Markus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thabo R, General Manager at Protea Hotel Roodepoort, responded to this reviewResponded February 18, 2014

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Reviewed March 26, 2012
Google Translation

  • Stayed: March 2012, traveled on business
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Thank dastreit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Roodepoort

Address: corner of 14th Avenue & Hendrik Potgieter Street | Weltevreden Park, Roodepoort 1739, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Roodepoort
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Roodepoort
Price Range: $71 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel Roodepoort 3*
Number of rooms: 79
Official Description (provided by the hotel):
Protea Hotel Roodepoort - modern comfort you can afford. The Protea Hotel Roodepoort is ideally located in the West Rand, connected to the major business parks and head offices. Let everything go after a busy day whilst overlooking a beautiful lake and gazing at the lovely views of the city to the east and Magaliesburg to the west. Mix business with pleasure - make the most of your trip and visit some of the many attractions in the area. Get in touch with your roots with a trip to the Cradle of Humankind, and then explore your wild side at the Lion Park. Other sites nearby include Soccer City Stadium, Monte Casino and the Witwatersrand Botanical Gardens. The hotel has easy access to the N1, providing easy access to Greater Roodepoort, Krugersdorp, Sandton, Soweto and Johannesburg CBD. Roodepoort also has a busy business centre, with a large variety of shopping centres for guests to choose from; perfect for business and leisure. ... more   less 
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Also Known As:
Protea Hotel Roodepoort Greater Johannesburg

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