I've stayed in this hotel 3 times now and each time have had a terrible experience. As a professional traveller, I have to interface with hotels constantly, in order to make my clients' experience favourable. This hotel, apart from being badly built (fittings breaking or falling apart after a year of operation), is badly designed. There is no consistency among the rooms, no shelves to set down personal items in the bathroom, enough wardrobe space to house an army, some rooms have enough empty floor space to host a ballroom dance competition. The staff are clueless and although well-meaning, just never get it right. Clearly most have not been trained in hospitality and the owners are clearly not hoteliers. The most basic requirements in a hotel are just not met, eg. checking the rooms before allocating them, setting tables for the correct number in a group, having wait staff present throughout a meal. One could understand if this happened once or even twice, but it happens on every trip (my colleagues have the same experiences over and over). The hotel is located right on a busy road in Rivonia and traffic noise is constant, day/night, week day/weekend. Possibly, no, definitely the worst place I've been forced to stay.
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- Also Known As:
- Sandton Lodge Rivonia