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“Delicious!!”
Review of Black Bamboo

Black Bamboo
Ranked #9 of 686 Restaurants in Pretoria
Certificate of Excellence
Price range: $2 - $3
Cuisines: Contemporary
More restaurant details
Restaurant details
Dining options: Reservations
Description: The Black Bamboo offers a truly unique, world-class dining experience, which celebrates the synergy between food, wine and art. An ever-changing a-la-carte menu is inspired by international delicacies with a local twist, and a carefully selected wine list offers interesting options for every palate and occasion.
Toronto
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Delicious!!”
Reviewed February 1, 2014

Food at the restaurant was excellent. Breakfast, lunch and dinner. Dessert was also delicious. Wait staff were so friendly and helpful - got to know us over the week and anticipated our orders. Recommend the restaurant to all!

Visited January 2014
Helpful?
1 Thank Tichester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quintin W, Owner at Black Bamboo, responded to this review, February 3, 2014
Thank you for the great review, I appreciate the time you took to rate us on Trip Advisor!

We look forward to welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Zurich, Switzerland
Level Contributor
59 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Room for improvement”
Reviewed January 10, 2014

On a recent visit to the Black Bamboo (recommended by friend) we had the unfortunate experience of ending up with and understaffed establishment. When I made the booking, I wasn’t aware that the chef would be on holiday; this was only communicated to us when we sat down. We had some difficulties to enter the restaurant, one of our guests wasn’t able to climb stairs, but they didn’t have a ramp or a hand railing. This caused embarrassment form me as the paying host, I also find it odd that they have a wheel chair accessible toilet, but from the front entrance wheelchairs are not accessible. The service was at the best of times just adequate; our starters were served 15 minutes apart, so the party of 7 people didn’t enjoy their starter together (4 of us ordered the same). The wine list is completely random selections of wine, it’s very limited and there wasn’t any suggestions made of wine-to-food pairing, quite disappointing really. The main course was excellently prepared. The meat was soft and juicy and cooked to each individual’s liking. However, the ginger and chilli chips and pumpkin bake we ordered for the table only joined the main course towards the end, and even though we ordered enough for the entire party, only 2 plates came out of the kitchen. It tasted good, but it was served too late. Desserts were really good an tasty and well sized portions.
In summary: the setting, ambience and food at the Black Bamboo are great, but the poor service, underwhelming wine list and the fact that they don’t have wheelchair accessibility is a let-down. Once they have sorted out their wine list, trained their staff I would look forward to go back and enjoy my meal in harmony.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank eye7eye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quintin W, Owner at Black Bamboo, responded to this review, February 3, 2014
Thank you for taking the time to write your review.

Tough as it may be to receive negative feedback, it is only through honest feedback like yours that we can improve our shortcomings and better our service.

Firstly I would like to sincerely apologise for your unfavourable experience, the service you received is completely unacceptable. You also give us some complements for which I'm grateful.
I would like to address all the negative points you raised;

We are proud to be a wheelchair friendly establishment, we have a wheelchair friendly bedroom as well as ramp access to all public area's and a wheelchair accessible public bathroom. We cater for people with disabilities through our designated parking next to the lift in our basement. From the lift our restaurant is accessible without any steps. What is frustrating is that non of our staff indicated this to you during your visit. They will all be made aware of this.

Regarding the service; I find it completely unacceptable that your table did not receive your food all at the same time. Currently we are putting a lot of effort into improving our service and training our management and waiters. We understand the importance of service and nothing short of excellent service at all times will do. Our staff will all be made aware of your experience to ensure that this does not happen again.

Lastly I would like to inform you that our wine list have been completely updated and revamped for 2014. We are also introducing a craft menu later in February with specifically selected beers, whiskey, brandy and rum. Our new wine list have specifically been selected to introduce new exclusive boutique wines not common in restaurants in Pretoria to complement our new food menu released two weeks ago. During this week we are hosting Creation wines with an exclusive "test" menu where guests get to rate and score our food and wine.

Once again I sincerely apologise for your unfavourable experience and hope that you will give us a second chance to impress you with better food, unique wine's and of course excellent service!

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Impressive”
Reviewed December 4, 2013

The Black Bamboo offers a relaxed ambiance. It's the extra-ordinary service, food and decor that makes The Black Bamboo a great choice for any function.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank DaleenHankey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quintin W, Owner at Black Bamboo, responded to this review, December 11, 2013
Thank you for your feedback on Black Bamboo, we sincerely appreciate your support of our new restaurant and look forward to welcoming you back soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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