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“Great Place - Bad Customer Service”
Review of El Cazador

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El Cazador
Ranked #71 of 360 Pretoria B&B and Inns
Durban, South Africa
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Place - Bad Customer Service”
Reviewed May 3, 2014

My Family and I decided to book with El Cazador as the place seemed affordable and very neat and tidy. We were greeted by Geoff who is very professional and polite with all the guests, and he really does seem to go out of his way to make sure his guests feel welcome, his wife Annalize however, does not! After (what was admittedly our fault) smoking in our room, Geoff very kindly asked us not to and we promised not to, and that was supposed to be the end of that, but his wife Annalize did not seem to agree with him. After returning back to the guest lodge later in the day, Annalize, who was very irate and rude, simply told us that we will need to pay for the room to be "de-smoked". There was no mention of this previously when speaking to Geoff who seemed more than happy for us to admit our mistake and move on. The way in which Annalize spoke to us and handled the situation and the asking of extra money leaves a lot to be desired! In other words, deal with Geoff, not with Annalize, then you'll have a good time at El Cazador.

Room Tip: Deal with Geoff, not Annalize. Do not smoke in the rooms!
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Babael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELCAZADORGuestHouse, Owner at El Cazador, responded to this review, June 4, 2014
It is a bit disappointing to note negative feedback when clearly, all establishments in South Africa and indeed most parts of the world are non-smoking, except for their smoking demarcated areas. When the initial request was ignored, as a courtesy to future non-smoking guests we requested the offenders to pay for the de-smoking service. We apologise that this request appears to have struck a raw nerve, however, we also need to consider our future non-smoking guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
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    1
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    0
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Any
English first
Westfield, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 18, 2014

I had a great experience. Geoff and his wife were great hosts. Good clean rooms at a very fair price.Internet service included. The always have the pool very clean. Very good breakfast every morning and will even cook dinner for a little extra. I have stayed away from home many times and this is the most comfortable I have ever been . Great stay and I feel like I have made some good friends at the same time. Thank you so much for a great stay

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank scott12372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Cazador

Property: El Cazador
Address: 626 Kamdebo Road, Pretoria 0182, South Africa
Location: South Africa > Gauteng > Pretoria
Amenities:
Free Breakfast Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #71 of 360 B&Bs / Inns in Pretoria
Price Range (Based on Average Rates): $
Hotel Class:4 star — El Cazador 4*
Number of rooms: 9
Official Description (provided by the hotel):
El Cazador is a four star rated establishment and tailored for the discerning business person. We are ideally located in the suburb of Florauna in the North of Pretoria, close to Rosslyn Industrial area, Onderstepoort Veterinary Institute, University of Pretoria, UNISA, Medunsa Campus, Wonderboom Airport, various shopping malls, hospitals and restaurants. ... more   less 
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