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“December 2012, 9”
Review of Illyria House

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Illyria House
Ranked #9 of 73 Hotels in Pretoria
Certificate of Excellence
Reviewed December 9, 2012

If this is what a 5 star is then I would rather spend good money at a 3 star.
1. On arrival – Lemonade???? Really more like water and lemon juice
2. Waiting areas curtains – white???? No really now so dirty – they were grey
3. Room – has that room ever been dusted? Smelt of mould and dust
4. Renovating and painting right next to our room – smelt like paint
5. Cupboard in the room had old grape stems in it
6. Fridge was leaking
7. Tap in bathroom was leaking dripping the whole time
8. High Tea – not to bad – however to many sweet things not enough savoury bits
9. Pool – dirty
10. While relaxing at pool area – workers walking up and down – invading your privacy
11. Garden not well maintained at all
12. Seating area around pool was supposed to be white however there were water stains on the couches and dusty ( not white at all)
13. Asked for towels at pool – it took them 1 and half hours to bring a towel.
14. Dinner – food was good BUT overpriced – how do they get away with this?
15. Breakfast – I don’t even want to talk about breakfast………………. What a disappointment.

I am very upset that this was the place we chose to spend our 3 year anniversary – I will never again in my life recommend or stay at this Illyria House.
There 5 star rating should be taken away, it is not worth the paper that the 5 star rating is printed on.

One positive thing I would like to mention is that the staff are always smiling and extremely friendly that was refreshing.

Stayed: December 2012, traveled as a couple
6  Thank Jacky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 - 217 of 314 reviews

Reviewed December 9, 2012

i stay in alot of guest houses and hotels WORLD WIDE as i do a lot of traveling. This was my second worst experience with accommodation!!! The smell was terrible (mouldy). The bedding wasn't even white, it was dirty. They promise on the website "nice elegant 5 star rooms" and treatment but i have had better stay in 3 star hotels! Never again!! the breakfast tasted like mothballs!!! no it was terrible!!! There was no parking... Struggled for an hour with that... How is that a romantic stay?
The room was just the size of our bed. The bathroom the size of the bath. How did they get a five star???? maybe it was 20 years ago? I honestly want health and safety to have a check there....

  • Stayed: December 2012, traveled as a couple
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4  Thank 007jetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2012

Disappointing for a 5 star hotel. Emanuel,Johannes and all other Staff members are outstanding. The hotel is tired and needs an upgrade badly. The restaurant is a rip off, R140 for chicken mayonnaise sandwich and R200 for a tuna salad!The quality of the food was poor. If you looking for 5 star at this price there are many other places to go. Has potential but as it is is a rip off. Not a place I would go back to. 

  • Stayed: December 2012
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1  Thank tgecelter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2012

To sum the hotel up in one word it would be elegance. It's like stepping back in time and forgetting the modern day problems. Located in the heart of Pretoria, you completely forget you are in a bustling city. The food and service is fantastic! The rooms are decorated in a Victorian style with a twist!

I have visited the Hotel 3 times now and every time I am amazed at how beautiful it is!

And if you can't afford a night, at least go for high tea which is out of this world!

  • Stayed: October 2012, traveled with friends
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1  Thank Jacques D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

We visited Illyria for only one night, sadly so. The hotel has a Venitian, mixed with colonial charm. We were swept away by the personal service we received. from checking in to the best full body Thai massage I have ever had, to the most fabulous dinner served by a white gloved waiter, under a silver dome, to cappucinos and dessert in our room, (at lightning speed) and the next morning's lingering breakfast, again served by our white gloved waiter.
We would love to go back!

  • Stayed: September 2012, traveled as a couple
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4  Thank TraveladdictHRSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

Enter Illyria and you enter a world of beauty.Every objet has been selected and put together with
a very discerning eye, add to this the beautiful gardens and magnificent pool area and you almost
do not want to leave.
Illyria has to be one of the most beautiful small hotels in the country.

Room Tip: For an oriental atmosphere - the annex For old world magic - the main house
See more room tips
  • Stayed: May 2012, traveled solo
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5  Thank lezanne r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

My husband and I stayed here for one night during our honeymoon before boarding the blue train. Upon arrival we were taken to some tables and ordered to choose our evening meal! The food prices were extremely high. We were then taken through some overgrown vegetation whereupon we stumbled upon an algae covered pond. Sadly it was not a pond but the swimming pool. As I did not have my scuba gear I decided not to take the plunge. We were then taken through a bush into an outbuilding contains some bedrooms. Our room was small and the bed and furnishings looked like they had seen better days, probably several decades ago. The room was dusty and smelt damp. We would have liked to make ourselves a cup of tea but upon checking we found that the sugar must have been put there when the hotel first opened. Happily there were some nibbles in our room. Upon putting one into my mouth my mouth was reminded of days gone by, indeed many days gone by since these nibbles had last come out of a packet. The evening meal was poor and took an eternity to be served. The whole place is tatty and dirty with a strange atmosphere. It is nothing like the website please do not be fooled. The blue train was amazing and soon made us forget this hell hole. If your travel agent tries to book you in here before the blu train plead with them to book you somewhere else.

  • Stayed: February 2012, traveled as a couple
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8  Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Illyria House

Address: 327 Bourke Street | Muckleneuk, Pretoria 0002, South Africa
Phone Number:
Location: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Pretoria
#4 Romantic Hotel in Pretoria
#6 Luxury Hotel in Pretoria
#10 Business Hotel in Pretoria
Price Range: $132 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Illyria House 5*
Number of rooms: 12
Official Description (provided by the hotel):
The Ultimate Romantic Getaway. 25 Minutes from the OR Tambo International Airport (Johannesburg) and 5 minutes from the Gautrain Station.The serene beauty of Illyria House has always been an irresistible attraction to all lovers of fine things. Against the backdrop of classical music, fine antiques, 17th century tapestries, and a resident duck family an enchanting colonial lifestyle unfolds. Illyria House is highly appreciated by the discerning traveler for its charm, exquisite cuisine, exclusivity, luxury and unrivalled personalised butler service. We offer intimate soirées by world class musicians. Our Oriental Spa specialises in relaxing massages. Our facilities include a jacuzzi, sauna, heated pool and a cold pool. A wide selection of tours to historical, cultural and wildlife attractions come highly recommended. Personalised shopping is ideal for a last night stay. ... more   less 
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Also Known As:
Illyria House Hotel Pretoria

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