If this is what a 5 star is then I would rather spend good money at a 3 star.
1. On arrival – Lemonade???? Really more like water and lemon juice
2. Waiting areas curtains – white???? No really now so dirty – they were grey
3. Room – has that room ever been dusted? Smelt of mould and dust
4. Renovating and painting right next to our room – smelt like paint
5. Cupboard in the room had old grape stems in it
6. Fridge was leaking
7. Tap in bathroom was leaking dripping the whole time
8. High Tea – not to bad – however to many sweet things not enough savoury bits
9. Pool – dirty
10. While relaxing at pool area – workers walking up and down – invading your privacy
11. Garden not well maintained at all
12. Seating area around pool was supposed to be white however there were water stains on the couches and dusty ( not white at all)
13. Asked for towels at pool – it took them 1 and half hours to bring a towel.
14. Dinner – food was good BUT overpriced – how do they get away with this?
15. Breakfast – I don’t even want to talk about breakfast………………. What a disappointment.
I am very upset that this was the place we chose to spend our 3 year anniversary – I will never again in my life recommend or stay at this Illyria House.
There 5 star rating should be taken away, it is not worth the paper that the 5 star rating is printed on.
One positive thing I would like to mention is that the staff are always smiling and extremely friendly that was refreshing.
- Official Description (provided by the hotel):
- The Ultimate Romantic Getaway. 25 Minutes from the OR Tambo International Airport (Johannesburg) and 5 minutes from the Gautrain Station.The serene beauty of Illyria House has always been an irresistible attraction to all lovers of fine things. Against the backdrop of classical music, fine antiques, 17th century tapestries, and a resident duck family an enchanting colonial lifestyle unfolds. Illyria House is highly appreciated by the discerning traveler for its charm, exquisite cuisine, exclusivity, luxury and unrivalled personalised butler service. We offer intimate soirées by world class musicians. Our Oriental Spa specialises in relaxing massages. Our facilities include a jacuzzi, sauna, heated pool and a cold pool. A wide selection of tours to historical, cultural and wildlife attractions come highly recommended. Personalised shopping is ideal for a last night stay. ... more less
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- Also Known As:
- Illyria House Hotel Pretoria