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1 - 6 of 56 reviews
Reviewed August 24, 2018 via mobile

Was here for two weeks on a work trip. Staff are amazing - super friendly, helpful and accommodating. Rooms always super clean and neat.
Just two things that need improvement:
First, the breakfast was very sub-par. At R165 for a full breakfast, you'd expect excellence. While I'm sure the staff do their best with the training they have, the cooked breakfast was often either underdone or overcooked. Scariest fried eggs I've ever seen. Never ate the fried tomato or sausage because they just looked awful. I enjoy fruit and yoghurt in the mornings but the quality of the fruit was poor and the yoghurt obviously cheap. Also only two or three options of fruits so very limited. Coffee was nice though :) As I said the staff are amazing so I just think some more training is required.

The second thing is that if your room is on the bottom floor, you don't get hot water early in the morning :| The manager explained to me that because the pipes are old, if you are the first person to shower, you have to let the water run for ages until the hot water gets down through all the old pipes to your shower. So I let the water run and eventually it did heat up, but this is not ideal, especially if you don't know about it :P Also, I'm from Cape Town, so the waste of water was grievous to me!

Last thing - no power points to charge laptops in the business area?!

So overall, a decent place to stay, but could use a bit of an upgrade :)

Stayed: August 2018, traveled on business
Thank Kate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_CLHG_Team, Public Relations Manager at Town Lodge Menlo Park, responded to this reviewResponded August 27, 2018

Thank you so much for staying at our hotel, we appreciate your business. We're so happy to hear that you liked our breakfast and the friendliness of our staff. We would also like to thank you for bringing the other aspects of your stay to our attention. The hot water issue is being looked into, as we are also very conscious about saving water. We will certainly look at increasing the number of plug points in the commercial area, when the hotel gets a refurbishment. Our sincerest thanks again for your constructive comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2018

The Town Lodge Hotels are good basic value for a room only. Rooms are small but clean and as part of a big chain the service is of a good standard. As they target business travellers during the week they are normally not busy on weekends and through the Bid2Stay web site you can often get weekend deals at 25% discounts.

The breakfasts are rather expensive in my view and there is no restaurant in the hotel for dinner or lunch, however there are many restaurants in the area. Would recommend for easy accommodation only.

  • Stayed: June 2018, traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank ColinHegter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_CLHG_Team, Public Relations Manager at Town Lodge Menlo Park, responded to this reviewResponded June 28, 2018

Thank you for staying with us and for the positive review. We look forward to having you stay with us again soon.

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Reviewed May 13, 2018

Friendly staff at the check-in counter. This hotel is in a good location with easy access to the highway as well as Menlyn Park. The room was clean and comfortable with everything we needed. Free and safe parking. We enjoyed our stay at this hotel.

  • Stayed: May 2018, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Charlotte P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_CLHG_Team, Public Relations Manager at Town Lodge Menlo Park, responded to this reviewResponded May 13, 2018

Thank you for staying with us and for the wonderful review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon.

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Reviewed March 29, 2018

easy access to major highways. clean and conmfortable. Food delivered from the Dros next door was delcious especially the warm chicken salad, best I have ever tasted. good service, nice continental breakfast.

Room Tip: rooms on ground floors as no lift
  • Stayed: March 2018, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank PaulaDBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_CLHG_Team, Public Relations Manager at Town Lodge Menlo Park, responded to this reviewResponded April 3, 2018

Thank you for staying with us and for the wonderful review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon.

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Reviewed March 21, 2018 via mobile

Efficient check-in and even more efficient check-out! Well maintained clean hotel, clean rooms & comfy beds, safe parking, easy access to N1. No complaints about this hotel, it’s a good hotel to sleepover in when on a business trip or when stopping over in Pretoria.

Stayed: March 2018, traveled as a couple
Thank Maureen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_CLHG_Team, Public Relations Manager at Town Lodge Menlo Park, responded to this reviewResponded March 23, 2018

Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.

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