We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good service but needs a refresh”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton Pretoria Hotel
Ranked #16 of 74 Hotels in Pretoria
Reviewed June 19, 2014

Have stayed here twice in the last 3 years and nothing much appears to have changed. Good service and well up to international standards. The rooms could do with a refresh, but housekeeping do a good job and very clean. The internet quality was a bit patchy, although that has been my general experiences with connectivity in South Africa. Have had better food at competing establishments, but still quite a good standard. Some feedback for the bellhop -: you might be excited by which famous celebrity stayed in the room before me - but I am not, so you can leave that detail out next time.

Room Tip: Rooms facing to the north (Union Buildings) have a nice parkland outlook.
See more room tips
  • Stayed: June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank SoCalApproach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this reviewResponded June 25, 2014

Dear SoCalApproach,

Thank you for your continued loyalty to the Sheraton Pretoria. We really appreciate you taking the time to share your experience with us and you’ll be happy to know that your concerns are noted for upgrading/improvement.

We are looking forward to welcoming you back.

Warm regards,

Pascal Fouquet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (529)
Traveler rating
Traveler type
Time of year
Language
  • More languages

271 - 277 of 529 reviews

Reviewed June 17, 2014

it was good, i enjoyed the friendly staff, the international standard is very cool and thumbs up to my good friend the chef. Neat rooms and peaceful environment with a good view of the union building.

Stayed: May 2014, traveled on business
Thank SAkale2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this reviewResponded June 25, 2014

Dear SAkale2014,

Thanks for posting your feedback. We truly appreciate your wonderful comments regarding the hotel and our associates. We will continue to provide you with an excellent and memorable experience each time you stay with us.

Warm regards,

Pascal Fouquet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2014

A lot of good points. The staff is friendly and dedicated. Bar and restaurant are enjoyable.
Check in and check out is well organized and well processed.
The hotel propose and airport pick up which is very valuable.
What I did not like is the room which are large but too noisy and old.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank stefan19100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this reviewResponded June 25, 2014

Dear Oceane19,

Thank you very much for posting your comments. It is always wonderful to know when our guests enjoyed our high level of service and that we have been able to create a unique stay.

We are looking forward to welcoming you back to the Sheraton Pretoria.

Warm regards,

Pascal Fouquet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2014

Had a wonderfull experience at the Sheraton Pretoria's Restaurant. Really PROFESSIONAL service. I enjoyed the atmosphere and very efficient staff and manager. The food was not 5 star quality and can be improved upon, but the service made up for it! Well done!

  • Stayed: June 2014, traveled solo
    • Value
    • Service
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this reviewResponded June 25, 2014

Dear James S,

Thank you for posting your positive comments and commending us for the great service. We will continue to provide you with an excellent and memorable experience each time you visit.

Warm regards,

Pascal Fouquet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

Great place to stay in Pretoria. very good service with a wonderful view of the Union Buildings. Very clean, with good international food. We stayed here for the begining of our trip after a very long fly from Atlanta.

Room Tip: Ask for views to the Union Buildings
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kartikmexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this reviewResponded June 5, 2014

Dear kartikmexico,

Thank you very much for your positive comments – It is great to know that you had a memorable stay at the Sheraton Pretoria and appreciated the wonderful view of the Union Buildings.

We look forward to welcoming you back in future.

Warm regards,

Pascal Fouquet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2014

This is an adequate option for a short stay if you need to be in central Pretoria, or if you are desperate to wake up to a view of Union Buildings or are fanatical about collecting SPG points.

The staff were mostly excellent, the rooms and bathrooms are large and the hotel is reasonably well-kempt. However, it’s been quite a while since I was in a lift with musak or encountered a single width bed in a hotel. Room cleanliness was spotty but the amenities were very good. There is a shallow small pool on the deck overlooking the Union Buildings and a basic and barely utilised gym.

Parking is plentiful but will cost you R80 per day. The breakfast was fair but the price of it wasn’t. Paying for Wifi is a common but annoying habit of Pretoria hotels in my experience and this place’s price and speed is about average. Not my favourite for central Pretoria but better than most.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BadgerCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this reviewResponded May 20, 2014

Dear BadgerCTad,

We really appreciate you taking the time to share your experience with us and it’s good to know that most of the facilities and services offered meet your requirements. Thank you for commending the staff for their excellent service. You’ve also listed some concerns which are noted for consideration/ improvement.

We are looking forward to welcoming you back to the Sheraton Pretoria Hotel.

Warm regards,

Pascal Fouquet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2014

Sheraton Pretoria is one of the best places to stay in PTA. It offers good value for money.
Friendly staff, simply love the decor with lovely view of the Union Buildings. Spacious rooms

Just few minor things. Breakfast is quite expensive, no bubblebath soap

Room Tip: Ask room with view of Union Building There are couple of nice breakfast places near Hatfield
See more room tips
  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MoePa786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this reviewResponded May 20, 2014

Dear MoePa786,

Thank you for posting such positive comments and commending the staff for their great service. I’m glad you enjoyed the spacious rooms. Your other comments are also noted.

We are looking forward to your return.

Warm regards,

Pascal Fouquet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pretoria hotels
0.7 mi away
Holiday Inn Express Pretoria-Sunnypark
1.2 mi away
Protea Hotel by Marriott Pretoria Capital
4.4 mi away
Menlyn Boutique Hotel
Menlyn Boutique Hotel
#4 of 74 in Pretoria
325 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Premier Hotel Pretoria
Premier Hotel Pretoria
#18 of 74 in Pretoria
209 reviews
1.2 mi away
Morning Star Express Hotel
1.5 mi away
Manhattan Hotel
Manhattan Hotel
#21 of 74 in Pretoria
129 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Pretoria Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Pretoria
#6 Spa Hotel in Pretoria
#9 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Price Range: $77 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Travelocity, Orbitz, HotelQuickly, Cancelon and TripOnline SA so you can book your Sheraton Pretoria Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Pretoria
Pretoria Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing