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“Poor breakfast” 3 of 5 bubbles
Review of The Blue Crane Restaurant and Bar

The Blue Crane Restaurant and Bar
Ranked #18 of 668 Restaurants in Pretoria
Certificate of Excellence
Cuisines: International
More restaurant details
Restaurant details
Good for: Bar scene, Scenic view, Business meetings, Romantic, Special occasions, Large groups, Local cuisine, Kids, Families with children
Dining options: Lunch, Dinner, Brunch, Breakfast, Late Night, Accepts American Express, Accepts Mastercard, Accepts Visa, Buffet, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Television, Validated Parking, Waitstaff, Wheelchair Accessible
Description: The Blue Crane, situated in the heart of Pretoria next to the Austin Roberts Bird Sanctuary, is now under new ownership and management. Not only has the entire venue been renovated extensively, but we also built a brand new 'Boma' area ideal for functions and off course relaxing next to the bonfire on a chilly evening. The Blue Crane Restaurant and Bar offers various exciting areas, ideal for private or corporate functions, including our inside dining area next to the fireplace, a brand new coffee deli on the outside deck of the extended restaurant and our classy upstairs bar with its own deck overlooking the dam and the bird sanctuary. Not only do we cater for all sorts of functions, but we also offer our famous breakfast and lunch buffet every Sunday. We went the extra mile by building a custom jungle gym for all our younger patrons which adds even more value to your unique experience
Centurion, Gauteng, South Africa
Level Contributor
131 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 83 helpful votes
“Poor breakfast”
3 of 5 bubbles Reviewed December 7, 2012

Breakfast with friends, totally average selection, not well presented, sloppy service. Nice setting and the only reason that I could find not to give minimum rating.

Helpful?
Thank Leslie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueCrane2014, Public Relations Manager at The Blue Crane Restaurant and Bar, responded to this review, July 18, 2014
Good Day Leslie

Thank you for your review we appreciate and welcome any comments and/or suggestions from our patrons. I would like to inform you that The Blue Crane Restaurant and Bar is under new ownership and management from May 2014 and drastic improvements have been made.

Not only has the entire venue been renovated but a brand new 'boma' area has been built and the entire dam situated next to the restaurant is being rehabilitated to revive the bird sanctuary to its natural beauty.

I personally would like to invite you to come and see for yourself. You won't be disappointed.

Kind Regards

Riaan Oosthuizen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

261 reviews from our community

Visitor rating
    101
    99
    41
    10
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Johannesburg
Level Contributor
47 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Appalling and extremely slow service”
1 of 5 bubbles Reviewed November 20, 2012

Went with 8 overseas people, they took half an hour just to take the order, another hour to serve it, then the orders were not correct, and the food was terrible.
2.5 hours until we were able to leave !

  • Visited November 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank claudroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueCrane2014, Public Relations Manager at The Blue Crane Restaurant and Bar, responded to this review, July 18, 2014
Good Day Claudroc

Thank you for your review we appreciate and welcome any comments and/or suggestions from our patrons. I would like to inform you that The Blue Crane Restaurant and Bar is under new ownership and management from May 2014 and drastic improvements have been made.

Not only has the entire venue been renovated but a brand new 'boma' area has been built and the entire dam situated next to the restaurant is being rehabilitated to revive the bird sanctuary to its natural beauty.

I personally would like to invite you to come and see for yourself. You won't be disappointed.

Kind Regards

Riaan Oosthuizen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centurion, South Africa
Level Contributor
90 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Nature and food!”
4 of 5 bubbles Reviewed November 17, 2012

The restaurant is part of the Austen Roberts Bird Sanctuary and overlooks the pond. Various birds in a natural habitat. Food is excellent with a wide variety of drinks. Excellent for those lazy lunches.

Visited February 2012
Helpful?
Thank Rishen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueCrane2014, Public Relations Manager at The Blue Crane Restaurant and Bar, responded to this review, July 21, 2014
Good Day

Thank you for your review we appreciate and welcome any comments and/or suggestions from our patrons. I would like to inform you that The Blue Crane Restaurant and Bar is under new ownership and management from May 2014 and drastic improvements have been made.

Not only has the entire venue been renovated but a brand new 'boma' area has been built and the entire dam situated next to the restaurant is being rehabilitated to revive the bird sanctuary to its natural beauty.

We also have a brand new chef, new kitchen staff as well as a new and exciting menu.

I personally would like to invite you to come and see for yourself. You won't be disappointed.

Kind Regards

Riaan Oosthuizen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
73 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“stunning location - enjoying a meal overlooking a lake with loads of birdlife”
4 of 5 bubbles Reviewed November 16, 2012

visited quite a few restaurants in Pretoria and I must say that the Blue Crance is one of the nicest setting I came across so far. I like the restaurant with it's hatched roof and lovely terrasse overlooking a small lake during you are enjoying your food and watching out for the birds in the Sanctuary. I loved the tranquille atmosphere, the staff was very helpful and friendly and the food was o.k.! We had lasagne and grilled fish and both meals where pleasant enough. Nothing outstanding though but the location makes it up. Will defenitely go back.

  • Visited November 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank macaco2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueCrane2014, Public Relations Manager at The Blue Crane Restaurant and Bar, responded to this review, July 21, 2014
Good Day

Thank you for your review we appreciate and welcome any comments and/or suggestions from our patrons. I would like to inform you that The Blue Crane Restaurant and Bar is under new ownership and management from May 2014 and drastic improvements have been made.

Not only has the entire venue been renovated but a brand new 'boma' area has been built and the entire dam situated next to the restaurant is being rehabilitated to revive the bird sanctuary to its natural beauty.

We also have a brand new chef, new kitchen staff as well as a new and exciting menu.

I personally would like to invite you to come and see for yourself. You won't be disappointed.

Kind Regards

Riaan Oosthuizen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level Contributor
12 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Horrible Service From the OWNER of the Restaurant!!!!!!!!!!!!!!”
1 of 5 bubbles Reviewed November 11, 2012

Oh my oh my, what a stunning location for a restaurant, but I cannot believe what just happened. I went to lunch with my family and friends about six of us.

One of us ordered a toasted sandwich with a salad on the side, once it had arrived, the moment the waiter put the plate down we noticed a chewed gum on the salad. Now, i can understand that these things can happen although in today's world, restaurants really do try to keep to the hygiene procedures, specially a restaurant like this, where average price for a plate is at R100.00.

I am in the hospitality field and have worked in Food&Beverage Department, so it was understanding from the waiters point of view how it was probably not her fault.

Two BIG mistakes happened here.

Number 1: The Owner of the restaurant came to deal with our complaint in the most unprofessional way ever. She stormed into our table and started saying " there is no gum allowed in my kitchen, im not saying you put it there.....but there is no gum allowed in my kitchen"

She is clearly indicating that we put it there, because if she says it didnt come from the kitchen, then it could have only come from us......That is WRONG lady, you must never go up to a guest and deal with a complaint like that. A quick tip, approach the guest calmly first of all, apologize for the inconvenience, and offer to replace the dish with no charge. We wouldn't even have minded to pay for the sandwich, as long as you could replace the salad on it.

We did not go to this restaurant to rip you off.

Number 2: Once she left the table, my girlfriends mother went back to just speak to the owner and get some say on what could have happened......At this point the OWNER had a tantrum and grabbed her arm and said the following " maybe you went to look at the hatches and a kid put it in your salad". Now this is just wrong, first of all, you never grab a guest by the arm like that, you can gently touch her arm with an open hand. Second of all The owner pretty much lied to us, as in the beginning she said that "i'm not saying that you put it there" but in the end said that a kid did put it there.

Now just to clarify, there were no kids there. The youngest was my girlfriend who is actually 21.

Apart from this horrible incident, i do think that the Manager was great, he was alot more understanding, and i understand that he couldnt properly intervene, as his Boss was having a melt down..

My Overall decision to this restaurant: Either close it down entirely, as this is not the kind of service anyone is looking for. But perhaps in order to keep the jobs of the waiter and chefs going. I would seriously advise the Manager of the restaurant to buy it from the boss, as I see potential in such a stunning location.

Also if the owner is still there, maybe get her to stay away from the guests permanently.

TO any readers who think i am just trying to ruin this restaurant reputation, i kindly invite you to read through my other comments of places where i have stayed. This is probably my very first Horrible Review ever!!!!

  • Visited November 2012
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
1 Thank CapeTownFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueCrane2014, Public Relations Manager at The Blue Crane Restaurant and Bar, responded to this review, July 18, 2014
Good Day CapeTownFred

Thank you for your review we appreciate and welcome any comments and/or suggestions from our patrons and I personally would like to apologize for the horrible experience you had the last time you visited the Blue Crane Restaurant.

I would like to inform you that The Blue Crane Restaurant and Bar is under new ownership and management from May 2014 and drastic improvements have been made.

Not only has the entire venue been renovated but a brand new 'boma' area has been built and the entire dam situated next to the restaurant is being rehabilitated to revive the bird sanctuary to its natural beauty.

I personally would like to invite you to come and see for yourself. You won't be disappointed.

Kind Regards

Riaan Oosthuizen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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