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“not the greatest stay”

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Holiday Inn Express Pretoria-Sunnypark
Ranked #24 of 73 Hotels in Pretoria
Durban, South Africa
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“not the greatest stay”
Reviewed October 10, 2012

stayed here over the long weekend in september,asked for a family room but got a room with a double bed and sleeper couch which we had to make and had to dress the couch as well for the night,the aircon didnt work in my room when i did inform them when i arrived ,i was told it takes time to come on.The breakfast is not one of the greatest,definetly wouldnt go back ,surrounding is not to my liking ,way too many people lurking around.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wahida H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pretoria-Sunnypark, responded to this review, October 26, 2012
Dear Wahida H,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the air conditioning and for the poor breakfast selection. We will look into this. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 reviews from our community

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    12
    3
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Vila Velha, ES
Level Contributor
411 reviews
306 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
Reviewed October 6, 2012

We loved the location of the Holiday Inn Express Pretoria with easy acces from the highway when coming from Jo´burg. There is a mall attached to the hotel, where we had a good dinner in pub type restaurant. The room was spacious and parking was free.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Canada
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 30, 2012

I keep coming back to this hotel because it is nice and central, very good from which to conduct our business around Pretoria. It is adjoined by a mall, so you have easy access to a variety of food if you prefer to eat outside the hotel. Great rooftop pool too.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maryCapeT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 3, 2012

I booked a group stay at the Holiday Inn Express in Pretoria based on reviews from Tripadvisor. When we arrived I was pleasantly surprised at how updated and nice the hotel was. The location was central, and the attached shopping mall offers many food options (costs less than the hotel restaurant).

The one issue that we had was when we checked in- our initial room did not have a knob to turn on the shower. After calling down to the front desk, a maintenance person did not come up until after we went down ourselves. We were eventually moved to another room (it wasn't that big of an inconvenience but worth noting).

Notes:
Pool was under a two day maintenance while we were there but was surrounded ya nice patio.
The higher floors have a great view of the Union Building (especially in the evening).

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 11, 2012

The hotel is OK, bit hard to find if you put "holidayInn, Pretoria" into your sat nav. You would be led to two other places where hotels of other brand are located. Hotel itself is clean and quite above HI Express standards I know from UK. There is no gym or pool but common area is good, also rooms are more of US than UK HI Express size. The hotel is attached (there is direct walkaway) to shopping center and parking so if you do not like hotel's restaurant you have more choices handy.

Staff was helpful and nice, the only conflict caused by false information of car park operations was sorted out quickly and efficiently.

Area of "Sunnypark" around the hotel is bit of local nightlife spot, to not say red light district but if you stick to hotel and shopping center you are safe.

  • Stayed May 2012, traveled on business
    • Value
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Helpful?
1 Thank Weesky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islamabad, Pakistan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2012 via mobile

I was at this hotel in May 2012. The rooms are ok in size and clean however I was disappointment that there was no cupboard or small fridge (even not on request and that's a bummer if you are staying for long). There is also no gym however the hotel does have a roof top nice size pool. The access to mall was very convenient plus the location if you have work in downtown is quite convenient too. The rates are reasonable which makes the hotel a very good place to stay for a small duration trip.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Imran W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farnham, United Kingdom
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 4, 2012

We found the hotel quite easily taking less than an hour from Joburg airport and entered the shopping centre car park that gave direct access to the hotel. The check-in was friendly and efficient and every effort was made to get the three rooms booked as close together as possible. The rooms were not big but comfortable and spotlessly clean and we had great views across Pretoria. The kids liked the pool and we went to the mall for dinner as there were a number of places to eat. We slept well and hotel breakfast was good and check-out very swift and easy. Overall we had a good stay and exactly what we expected, there was security staff in the car park and the direct link to the mall gave us all the options without even going outside

Room Tip: Best views from the 10th floor
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Ric399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Pretoria-Sunnypark

Property: Holiday Inn Express Pretoria-Sunnypark
Address: C/O Jeppe and Trevenna | Sunnyside, Pretoria 136, South Africa
Phone Number:
Location: South Africa > Gauteng > Pretoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Pretoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Pretoria-Sunnypark 3*
Number of rooms: 302
Official Description (provided by the hotel):
The newly built Holiday Inn Express Pretoria Sunnypark is ideally located in the heart of the Capital City of South Africa, Pretoria. Located above the newly renovated cosmopolitan Sunnypark Shopping Centre. The Holiday Inn Express Pretoria Sunnypark is surrounded by embassies, consulates, goverment departments and historical buildings. ... more   less 
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Also Known As:
Holiday Inn Express Pretoria-Sunnypark Hotel Pretoria

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