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“Lovely rooms but service was a let down”

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Lombardy Boutique Hotel & Conference Centre
Ranked #39 of 73 Hotels in Pretoria
Johannesburg, South Africa
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Lovely rooms but service was a let down”
Reviewed March 13, 2013

Booked on last minute at the Estate as they have Spa onsite which was the idea for the weekend. Reservation was quic and friendly. Check in was smooth and friendly. Went to the formal restaurant on first night - service very poor - waiter showed no knowledge of the menu and food took very long (around 50 minutes for main course whilst there were only 6 patrons at the time). The same experience with lunch booking (order was wrong twice), next day it took nearly an hour to get fish and chips for lunch, breakfast also took long (but was good especially the continental breakfast). Overall restaurant service was big let down. Room size is great, comfortable bed. Quiet environment for someone who just wants to use spa and rest for the weekend - not more to do in the area. Venue suited for conferencing vs leisure travel

Room Tip: Stayed in room 12 - any of the rooms from 12 onwards are more quiet and removed from reception area...
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yonititi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryno B, Front Office Manager at Lombardy Boutique Hotel & Conference Centre, responded to this review, December 18, 2013
Dear yonititi,

Thank you very much for taking the time to provide us with feedback. I am glad that you enjoyed the rooms and spa facilities.

I am sorry to read that the restaurant did not live up to your expectations. Please accept my sincere apologies for the inconvenience experienced at the restaurant with regards to the slow and inexperianced service. We very much appreciate your comments as such feedback gives us the opportunity to recognize the areas the needs improvement on our side.

I sincerely hope to have you return for another stay in order for us to reflect a new perspective of outstanding hospitality.

Warm regards,

Ryno Badenhorst
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Pretoria, South Africa
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 3, 2013

I recently ate at the restaurant and it was a disappointing experience. I had the trout starter which was supposed to be served with a cream and horseradish dressing. There was no horseradish. I had the duck mains and it was so badly over cooked that the meat was grey. My husband picked the trio of mousse and it was frozen solid. It's sad that in this day and age, the foodie customer is assumed to be ignorant of what food is actually supposed to look and taste like. The service is also quite poor and the waitrons seem uneducated about the food that they are serving. Shame on you Lombardy.

  • Stayed February 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank Tarren1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryno B, Front Office Manager at Lombardy Boutique Hotel & Conference Centre, responded to this review, December 18, 2013
Dear Tarren1976,

Thank you for taking the tome to share your comments.

It was sad to read that you were disappointed with the food and service in the restaurant as well as the quality of the meal. I shall share you feedback with our executive team this will help us in our on-going efforts to improve on our guest satisfaction.

We certainly hope that we will have the opportunity to welcome you back in the not too distant future.

Warm regards,

Ryno Badenhorst
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kernersville, North Carolina
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 13, 2012

A super nice hotel with all the ammenities. The service was excellent. We dined in the hotel. The food was outstanding and the service matched. Highly recommend for a quiet place to have a really nice dinner and a good night's rest.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy49255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryno B, Front Office Manager at Lombardy Boutique Hotel & Conference Centre, responded to this review, December 18, 2013
Dear Judy49255,

Thank you for taking the time to share with us you thoughts about you stay and the hotel. We are pleased to hear that you had a pleasant stay with us and were impressed with the amenities.

Thank you for providing us with feedback about the rooms, we appreciate all the feedback we get which will help us in our on-going efforts to improve our service.

We look forward to welcoming you back for your next visit to Pretoria

Warm regards,

Ryno Badenhorst
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 10, 2012

Very relaxing hotel with a great atmosphere. Dining is superb! Rooms anr clean and very comfortable, and the newer rooms are very tastefully decorated. The old rooms outside the coutyard need an upgrade, but are clean and comfortable. Great place for a night or 2 of peace and some fine dining!

Room Tip: New rooms are superb (Superior rooms).
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TradewindExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryno B, Front Office Manager at Lombardy Boutique Hotel & Conference Centre, responded to this review, December 18, 2013
Dear TradewindExplorer,

Thank you for taking the time to share your hotel experience with us and giving feedback on the dining services available.

I’m really glad your overall expectations were met and that everything you needed was provided.

We are looking forward to your next visit.

Warm regards,

Ryno Badenhorst
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 6, 2012

We had an overnight stay which felt more like a weekend away! My compliments to the friendly staff for making our stay so enjoyable. Room was spacious enough, yet cosy & comfortable (loved the plunger coffee!) and bathroom well equipped. The food quality & presentation was excellent - we dine out a lot and admittedly, expect a high standard and quality - beautiful presentation is a bonus!
Also visited the Soulstice Spa next to the hotel where I've had the best facial in years! Very spacious & modern, serene and welcoming is best to describe this spa. Thoroughly enjoyed our massages as well. Have already decided to visit both hotel & spa again later in the year.
I'm definitely proud that our South African hotels can compete with the best in the world!

Room Tip: A good mattress, separate shower & good quality coffee is our main requirements - after all, you...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JustJudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryno B, Front Office Manager at Lombardy Boutique Hotel & Conference Centre, responded to this review, December 18, 2013
Dear JustJudi,

Thank you for staying at the Lombardy Boutique Hotel and providing us with feedback on your stay, especially since your response is such a wonderful compliment and a true reflection of all associates’ true commitment and dedication to provide the best service all our valued guests expect and have come accustomed to.

It was such a pleasure having you here and we are looking forward to your next visit.

Warm regards

Ryno Badenhorst
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 7, 2012

As a businessman that does not always get to spend quality time with the family, the occasional romantic getaway is important to me. Lombardy Boutique Hotel offers the perfect retreat, with excellent service, and very clean and tidy. Though I did feel forgotten about at one stage while having dinner. Their facilities are of the highest quality and another thumbs up from me for the business man or romantic getaway, not for a jolly time with the crowd.

  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mouritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryno B, Front Office Manager at Lombardy Boutique Hotel & Conference Centre, responded to this review, December 18, 2013
Dear Mouritz,

Welcoming you as our guests was a great honor and it's wonderful to know that you had a very pleasant stay and enjoyed your meals at the restaurant by friendly associates.

Thank you for highlighting the slow restaurant service. More emphasis will certainly be placed on improving this process.

Warm regards,

Ryno Badenhorst
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 22, 2012

We were so blessed to get married at Lombardy. Needless to say we made the booking quite late and were a bit disorganised! But the team (especially Madelie) really went out of their way to make our day special. The food was spectacular, all the guests agreed. And the service was great. We were offered complementary accommodation in their honeymoon suite which was stunning!!! It's a pity we had to leave early in the morning to catch our flight as i'm sure the breakfast would've been terrific.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeratoL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lombardy Boutique Hotel & Conference Centre

Property: Lombardy Boutique Hotel & Conference Centre
Address: 58 Cole Street | Shere, Pretoria 0084, South Africa
Location: South Africa > Gauteng > Pretoria
Amenities:
Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 73 Hotels in Pretoria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Lombardy Boutique Hotel & Conference Centre 5*
Number of rooms: 20
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