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“Cricket - the way it should be played”

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Southern Sun Newlands
Ranked #1 of 3 Hotels in Newlands
Certificate of Excellence
Durban
2 reviews
“Cricket - the way it should be played”
Reviewed February 10, 2014

Sunday's thrilling T20 Champions win for the Dolphins showe us how cricket can and should be played. Wonderful game, wonderful venue at Newlands, and wonderful accomodation - also at Newlands - Tsogo Sun Newlands - absolutely fabulous!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank PatN101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabila C, Manager at Southern Sun Newlands, responded to this review, February 11, 2014
We are most pleased that you had a fantastic stay and that you enjoyed the game!

The Team thanks you for the lovely feedback.

We look forward to welcoming you back to our hotel in the not too distant future.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Durban, South Africa
Level 5 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 10, 2014

I stayed 4 nights. Pleasant stay! Very comfortable beds but the airconditioners are very noisy in the bedrooms. The staff were very helpful and moved me to a mountain view room. Breakfast was fresh and simple.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank itchyfeetSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabila C, Manager at Southern Sun Newlands, responded to this review, February 11, 2014
Thank you for staying with us and for your feedback. We are pleased to know that you had a pleasant stay.

Sincere apologies with regards to the airconditioning unit that was noisy. Our Maintenance Manager is aware of the situation and will ensure that it sorted to avoid a reoccurrence.

In addition to the above we look forward to welcoming you back to our hotel soon.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban
2 reviews
Reviewed February 10, 2014

Great Hotel . Close to attractions. Bathrooms little outdated but everything clean. Breakfast needs little more variety and more dining options for the night.Great Value for money Hotel Frequent guest details were recognized but not credited to account.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank GravityZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabila C, Manager at Southern Sun Newlands, responded to this review, February 12, 2014
Thank you for staying with us and for your feedback.

We have noted your comments and wish to advise you that should there be any item on our menu that you would like to have you may make use of our "Chef on Call" and he / she would be most happy to oblige.

Due to your room rate being booked and paid for by Discovery Vitality there would be no Sunrands credited to your account.

In addition to the above we look forward to welcoming you back to our hotel soon.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Cape, South Africa
Level 5 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 9, 2014

From the moment we arrived the staff were very friendly & helpful. Even 12.30am when we asked for milk it was at our room in 3 minutes, delivered with a smile. Our king size bedroom was very comfortable. The breakfast could not have been better. Will be back

Room Tip: If you are not on a business trip, ask for a room on one of the top floors. We were on the second fl...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RENTIAVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabila C, Manager at Southern Sun Newlands, responded to this review, February 9, 2014
Thank you so much for your custom and for the lovely feedback.

I am most pleased to know that you had an enjoyable experience at our hotel and will be sure to share your feedback with the rest of the team.

Furthermore we look forward to welcoming you back to our hotel, in the not too distant future.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level 5 Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 7, 2014

Room is comfortable, bathroom is extremely small - very awkward. Airon is very noisy. Good location - easy access - close to Cavendish. Meals not great. Overall, an average experience. Staff very friendly though. Would recommend.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasmine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabila C, Manager at Southern Sun Newlands, responded to this review, February 9, 2014
Many thanks for your custom and for your feedback pertaining to our hotel.

Please allow me to apologise to you for the inconvenience with regards the meals and the noisy air conditioning unit.
I have brought this to the attention of our Executive Chef and our Maintenance Manager who have noted your feedback.

In addition to the above we look forward to welcoming you back to our hotel and thank you, in advance, for the recommendations going forward.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kimberley, South Africa
Level 4 Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 3, 2014

Stayed at hotel twice in a week. Chose this hotel as Cape Sun gets too busy. The rooms are good and the hotel facilities fine.
The same cannot be said with hotel staff, especially Reception and dining (Breakfast). During breakfast staff member (Noku) was replacing utensils and plates on my table WHILST I was eating. The dining area was empty, so I do not understand the reason. Breakfast area had a lot of flies.

Will try something else next time

Room Tip: High floors have less noise. Excessive noise from fans/ ac/ generators
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabila C, Manager at Southern Sun Newlands, responded to this review, February 4, 2014
Many thanks for your custom and for your feedback.

Please allow me to apologise, most sincerely, for the inconvenience that you experienced at the Reception and the Restaurant.

Please know that I have taken this up with the various Departmental Heads and you can be rest assured that this is most regretted and it has been addressed with the team.

Furthermore I do hope that you will accept my apology in the spirit that it is offered and we do hope to welcome you back to our hotel so that we may make amends.

The Team looks forward to welcoming you back soon.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed February 2, 2014

I have just returned from a wonderful vacation at this Hotel for 10 days. The girls at the check in on reception were amazing. Always so friendly and constantly asking me if we needed anything.
Breakfast was superb and of a very high quality. The Staff were always so helpful and always willing to go that extra mile for us. We were constantly given free welcome drinks and the staff always had smile on their faces and always asking how we were. The rooms were serviced twice a day and we had a wonderful view on the mountain. The rooms were spotless. I would definitely recommend staying at the Newlands Sun and would like to personally take this opportunity to thank everyone for making our stay so memorable.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yael15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabila C, Manager at Southern Sun Newlands, responded to this review, February 4, 2014
Thank you kindly for your lovely feedback regarding our hotel and staff.

It was indeed a pleasure to host you and we are delighted to know that you had a fantastic time.

All the best for the year ahead and we look forward to welcoming you back to our hotel, in the not too distant future.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Newlands

Property: Southern Sun Newlands
Address: 7 Main Road, Newlands 7700, South Africa
Location: South Africa > Western Cape > Cape Town > Newlands
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Newlands
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Newlands 4*
Number of rooms: 162
Official Description (provided by the hotel):
For travellers that prefer to be outside the city centre, the Southern Sun Newlands is the perfect choice in Cape Town. Situated in this leafy garden suburb the hotel is close to the city and its many attractions, but quiet enough for a restful night’s sleep. The decor of the hotel is truly African and luxurious and its proximity to both the Newlands cricket and rugby stadiums is a bonus for many visitors. ... more   less 
Reservation Options:
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Also Known As:
Southern Sun Newlands Cape Town, South Africa

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