This hotel only gets 1 star from me, because of security concerns. I arrived there with 4 other colleagues and we were hijacked at gunpoint in front of the hotel. Yes, believe it! At gunpoint in front of the hotel upon arrival from the airport. The thing that really bothers me is that we had told the hotel that we will be arriving early, because our flight landed at 5:20 am. No one was waiting to greet us (mind you this is a 5 star hotel), our beds weren't ready, no doorman. So it was the perfect opportunity for thieves.
The hotel knows that South Africa is a very dangerous place. Why didn't they have armed security? From the gate of the hotel to the front door of the lobby, it's about 2 kms. As soon as the thieves left with everything (literally everything, luggage, purses, jackets, watches, phones, passports, everything...), we alerted the hotel and apparently the gatekeeper locked the gate and fled. The thieves just used their guns to smash the padlock and they were gone with all of our stuff!
Furthermore, the hotel did nothing for us! As a matter of fact, they charged us for laundry and threatened to charge us for the phone calls we made to alert our families, credit card companies, and anything else you can imagine in a situation like this Thank God, we were there for a work conference, and our job took care of us. I am just wondering what would have happened if we were there on vacation!
All in all, I WOULD not recommend this hotel. It is NOT SAFE. South Africa is a beautiful country, but very unsafe, and this supposedly "5 star" hotel put our lives in danger by not having adequate security. And from what I have heard from the American embassy, these kinds of robberies are happening more and more in South Africa. Even more of a reason to have proper security.
Don't stay in this hotel.
Oh and I forgot... Some days I had my shower cap, other days not. The TV didn't work all the times, I just got tired of complaining. They did the laundry and lost my bra, I was really pissed, and the hotel manager drove to the laundrymat to find it. Originally they told that they would give me 200 rands which I thought was ridiculous. What was the basis?
Not a good experience
- Official Description (provided by the hotel):
- Nestled at the foothills of the Zwartkops Mountains in the Cradle of Humankind, Kloofzicht Lodge is the essence of tranquility and ultimate luxury, a comfortable 40 minute drive from both Johannesburg and Pretoria. Guests entering the luxurious Kloofzicht Lodge are greeted with the stunning vista of endless stretches of water as the infinity pool spills over into the Kloofzicht dam, finally settling into the Zwartkops mountains in the distance. Kloofzicht comprises 18 deluxe superior suites, 10 superior suites, 20 executive suites and 12 family / executive twin suites, overlooking either the six exquisite fly fishing dams or the unspoilt Zwartkops gorge and mountain. Five star conference and wedding facilities satisfy the needs of even the most discerning guests. The small but magnificent nature reserve upon which Kloofzicht is built, is home to kudu, impala, blue wildebeest, eland, red hartebeest, springbuck, gemsbok, zebra as well as a fascinating array of bird life. ... more less
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- Also Known As:
- Kloofzicht Hotel Muldersdrift