The lodge grounds and facilities are great and the service from the waiters was good too, but the management and reception staff were rude and incompetent. After messing up our booking (they said we had only booked for 3 nights even though I had a booking confirmation that showed 5 nights), then messing around a number of the international delegates we had joining us by moving them from into different rooms every few nights (so they had to pack up their stuff and move to another room every couple of nights) and then complete failure to send us an invoice which we had to phone back to get no less than 5 times. And letting some party go on until way past midnight so no one with a room close to the central area could get any sleep (even though Glenburn claisms that its a low noise zone and all music shuold be turned off after 10pm). Rubbish Management is letting down an otherwise beautiful establishment. Wont be back if I have a choice!More
- Free Parking
- Breakfast included