I stayed in the hotel for 3 nights to attend a conference hosted in Midrand, commencing on a Sunday evening. The good news is that it is well located close to the freeway and outside the traffic intensive areas of the surrounding cities. But trying to review this hotel is more difficult than any other I have encountered in decades of travelling. Normally I will form a first impression on the first day and the rest of the stay will confirm it with more substance, as a pattern will emerge in terms of service quality, food quality, etc. In this case, the first day, Sunday, was a disaster and if I had another option to move hotel, I would have grabbed it with both hands. I had trouble finding my room (the number of the room have nothing to do with the floor, as the circular layout enforces continuously changing elevations), the room card only partially unlocked the room, the wireless internet not allowing me to engage, the aircon rattling on an unfamiliar beat. Worst of all, a cocktail event was hosted on the patio, absorbing all waiters and kitchen staff. I made the mistake of competing with my dinner request, one of 5 tables engaging in this challenge. Eventually I claimed victory against the 4 other tables. I cheated, as I grabbed a tray carrying staff member before he had an opportunity to pick up speed en-route to the cocktail function.
After my early impression of a South African version of Fawlty Towers, I had several pleasant experiences of very friendly and helpful staff. In my judgement, with the right structure and guidance, they will be the hotel's biggest asset. Room maintenance will have to be addressed. The room itself was comfortable, but I found their practise of having a single water bottle placed in the room inadequate. This bottle is refilled daily, hopefully from a filtered source. I would rather pay for a sealed bottle and have a 2nd bottle available. The fridge is also empty, thus no option to have a snack or drink, except if you stock up the fridge yourself.
The meal quality was average that did not justify the price tag. This was not a dealbreaker for me, as the location of the hotel allows for making use of a range of nearby restaurants.
I got the impression that management was seriously sourcing feedback from guests, as review cards were distributed during meals and placed on the bed daily. Hopefully they will re- act to valid issues, as this could be a good choice in future.
- Official Description (provided by the hotel):
- Protea Hotel Midrand – Where you want to stay between Sandton and Pretoria. Protea Hotel Midrand is situated halfway between the dynamic, bustling cities of Johannesburg and Pretoria. The luxurious hotel provides optimum access not only to this prestigious business districts' numerous corporate headquarters and conference venues, but also to business and shopping destinations throughout the Gauteng region. As befits a 4–star Protea Hotel, plush elegance is evident from the moment you enter the spacious foyer with its sophisticated combination of Italian granite, cherry wood finishes and lofty glass–and–wood–rafted ceiling. This level of quality extends to the hotel's spacious bedrooms. Protea Hotel Midrand boasts all the facilities needed for business travellers - conference facilities, 24 hour fitness centre and a Gautrain bus service. For those with some leisure time; relax and unwind beside the large pool area, spoil yourself with a treatment at the in house beauty salon or visit The Palm Terrace Restaurant for an unforgettable dinner experience. ... more less
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- Also Known As:
- Protea Hotel Midrand