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“Mixed feelings”

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Protea Hotel by Marriott Midrand
Ranked #2 of 10 Hotels in Midrand
Brighton, United Kingdom
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Mixed feelings”
Reviewed November 24, 2012

Very mixed feelings about this place. Naff rooms and zero sound insulation room-to-room. Rooms and room corridors feel like a 70s hostel in design and quality. Staff are helpful and friendly. Food is generally good and the pool/garden/terrace is a delight. Feels like it was put together by two totally unrelated teams with uncorrelated budgets.

Room Tip: facing in to the garden side much nicer than facing out to road side
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5marh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel by Marriott Midrand, responded to this review, November 26, 2012
Dear 5marh1

Thank you for you compliments about the helpful and friendly STAFF. I am pleased to hear that you enjoyed the gardens and terrace so much.

I would like to apologise for your disappointment with the corridors and the room. We are in the process of beginning transitional soft upgrades to the rooms as well as the carpets and passages over the next while.

I hope that on your next visit from the United Kingdom you are able to visit us and I can show you some of the upgrades.

Kind Regards
Tania Malan
General Manager
Protea Hotel Midrand
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Washington DC, District of Columbia
Level 6 Contributor
156 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed November 13, 2012

I stayed at this hotel in October based on a recommendation from a business nearby. The hotel was very nice for business and worked out well for my three night stay. The staff was very friendly and happy to assist me with any questions or problems I had. The room was spacious and clean. The gym also was spacious and clean and provided a view of the surrounding area. The hotel felt safe and secure, it was a little strange to see the electric fence and barb wire around the place, but I guess that is a necessary evil in Johannesburg.
I had one issue with the transport company which is an outside contractor to the hotel. The General Manager, Tania Malan, stepped in and resolved the issues quickly and credited the bill for the transports that did not arrive on time. I was impressed with Tania and how she runs her operation. She even made a point to check in with me each time she saw me, whether it was at Breakfast, sitting by the pool or later in the evening at the bar. She works long hours and you can tell she really cares about treating the customer right.
The wait staff in the restaurant and bar was also very friendly, polite and happy to answer questions. Being this was my first stay at a Protea hotel and in Johannesburg, I had many questions and wanted to experience some authentic African products. Phillip and Innocence (two of our wait staff) were happy to recommend dishes and drinks that were from South Africa.
The breakfast buffet was very well put together and had many offerings including custom made omelets each morning. The selection of fruits, juices, cereal and muffins was excellent and allowed me to skip lunch all three days.
Overall the experience at the Protea hotel was very nice. I would recommend this hotel to anyone traveling and doing business in the Midrand area. The location is close to the airport and to many businesses.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelqueen8882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Midrand, responded to this review, November 16, 2012
Dear Travelqueen8882

Your response on TripAdvisor brought only one thought to mind – “Wow”. It is always great to see that GUESTS have enjoyed their stay with us and that the whole TEAM played a role in showing you true Protea Hospitality.

The STAFF, the breakfast display and the swimming pool are all waiting eagerly for your return.

Kind Regards
Tania Malan
General Manager
Protea Hotel Midrand
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Cape Town Central, South Africa
Level 5 Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 5, 2012

As a business traveller, i dont expect much but do mind that the hotel is so complex and if you do not watch where you are all the time, can easily get lost. Would also help if there was a lift as carrying 3 bags up down staircases is not great fun...or how about offering assistance at checkin. How is that for an idea?

Room Tip: if you are in Midrand, rather stay at a b&b.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH-Midrand, General Manager at Protea Hotel by Marriott Midrand, responded to this review, November 6, 2012
Dear RH

I am deeply saddened to have received your review finding our Hotel unsuitable to your specific needs. Please accept my sincerest apologies for the fact that you were not assisted with your luggage upon check-in. This is definitely a service that we do offer and we will most certainly investigate as to why this did not happen. As your feedback is extremely important to us we would appreciate it if you could allow us another opportunity to offer you the excellent service that this hotel is renowned for. Being a discerning business traveller it would be appreciated if you could contact me in order for us to ascertain what we can do, within our means, to meet your specific needs.

Looking forward to hearing from you!

Tania Malan
General Manager
Protea Hotel Midrand
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Stockholm, Sweden
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 6, 2012

very nice hotel and beautiful gardens with pool. Riooms are clean and hold high standards. I found reception staff to be professional and helpful at all times.

Good bar area, where we enjoyed some nice beers at night. Breakfast was a bit disappointing though, heavy and not too fresh. I seem to recall very bad ventilation in the breakfast room with frying smell lying heavily all over the room and eating areas.

Recommended.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morris2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH-Midrand, General Manager at Protea Hotel by Marriott Midrand, responded to this review, October 31, 2012
Dear Morris2002

What a delight to receive so many compliments regarding our pride and joy, the Protea Hotel Midrand. I do trust that you will return soon in order for us to even better on this previous stay! Your comments regarding the breakfast room have been discussed and the TEAM and I implemented more healthier options on the buffet and investigated ways on how the circulation in the room can be improved upon. I am sure that with your next visit to the Hotel the improvement will already be evident.

We hope to welcome you back soon!

Tania
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Neil Hemming
Level 4 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 25, 2012

really liked this hotel. Staff very friendly very comfortable beds and finishes in the room. Lovely decor throughout out hotel. Super pool and outside area very well kept. Trendy design and just a really nice place to stay. My one complaint is the outside service was slow and poor. We did wait a long time for service and had to keep finding someone to refill drinks and bring bill. No big deal but would have been a better service to pay more attention to the clients outside. Overall safe bet and you will enjoy this Hotel. The spa as advertised has closed down was a bit sad as my business partner and I were looking forward to some pampering so if you going for spa break Be Aware there is not one.

Room Tip: Have no suggestion
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spellar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH-Midrand, General Manager at Protea Hotel by Marriott Midrand, responded to this review, August 30, 2012
Dear Mr Hemming

Wow, thank you so much for giving us 5*'s! We are extremely proud to receive such a brilliant comment and glad that you enjoyed your stay with us!
Your feedback regarding the slow service has been addressed with the relevant STAFF and I am happy to report that with Summer in the air and the terrace fantastically busy the improvement is alreay noticeable and our patrons extremely happy. I am also excited to report that we will re-open our the Spa within the next few weeks, with a much better selection of treatments and equipment that was previously on offer, with extended operating hours for our GUESTS delight!
I do hope that you will be visiting us soon to come and experience the splendour of the Protea Hotel Midrand! Please let me know in order for me to arrange a special Spa package just for you!

Tania Malan
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Ankara, Turkey
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 22, 2012

Firstly I would like to thank Bheki for his service and worm attiude for everyone. He is one of the friendliest cheif barmen I ever introduced to. Moreover, the hotel team is very friendly and eager to help every time with a good smile. I had stayed during 13-19 july. I was welcomed very well. The price and service is very good accorind to other hotel despite I had to work during the period it was a relaxing time for me. the negative thing about the hotel is airconditions are old and not clean so I did my best to not use it too much. moreover, try to use the taxi of the hotel because it is safer. I recommend this hotel for everyone. Morever, you can go to see lion park and Mandila square.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank feysalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 5 Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 15, 2012

The hotel is nice, calm and a very quiet atmosphere. They do offer free 100mb of internet per day which is good if you only look at the 1st 2 or 3 lines of email, in this day and age 100mb is hardly heard of. They do have paid packages but i found them to be exponentially high compared to where we live.
The Protea group itself is a regional chain and have lot's of porperties in Africa, I specifically chose this one because of its proximity to our regional office in Midrand.
Btw, the food at the hotel is to 'die for'. My heartiest congrats to the chef and to his daily specialls which i had on all 3 nights i stayed there.
All in all a good place to stay for a few days.

Room Tip: I would suggest to ask for an upgrade to a Deluxe rather than the normal rooms, more 'Space'
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dilup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Protea Hotel by Marriott Midrand, responded to this review, July 16, 2012
Dear Dilup

At the outset thank you for the amazing response about the food and service at the Hotel! You can certainly be assured that the Executive Chef, Brett and his remarkable TEAM of chefs will receive a well done and a good show guys from all! I am delighted to hear that you enjoyed the meals so much!

Your suggestions regarding the amount of internet available is certainly a point to consider and I am certain that we wiill take your comments into consideration in order to find the best solutions to offer to our GUESTS within the near future!

Trust it will not be too long before your next visit. We look forward to welcoming you back!

Kind regards

Tania Malan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Midrand

Property: Protea Hotel by Marriott Midrand
Address: 14th Street, Noordwyk Ext 20 | Halgway House, Midrand 1685, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Midrand
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Midrand
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel by Marriott Midrand 4*
Number of rooms: 177
Official Description (provided by the hotel):
Protea Hotel Midrand – Where you want to stay between Sandton and Pretoria. Protea Hotel Midrand is situated halfway between the dynamic, bustling cities of Johannesburg and Pretoria. The luxurious hotel provides optimum access not only to this prestigious business districts' numerous corporate headquarters and conference venues, but also to business and shopping destinations throughout the Gauteng region. As befits a 4–star Protea Hotel, plush elegance is evident from the moment you enter the spacious foyer with its sophisticated combination of Italian granite, cherry wood finishes and lofty glass–and–wood–rafted ceiling. This level of quality extends to the hotel's spacious bedrooms. Protea Hotel Midrand boasts all the facilities needed for business travellers - conference facilities, 24 hour fitness centre and a Gautrain bus service. For those with some leisure time; relax and unwind beside the large pool area, spoil yourself with a treatment at the in house beauty salon or visit The Palm Terrace Restaurant for an unforgettable dinner experience. ... more   less 
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Also Known As:
Protea Hotel Midrand

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