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“pay the extra and stay at the DOreale” 3 of 5 stars
Review of Peermont Mondior at Emperors Palace

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Peermont Mondior at Emperors Palace
4.0 of 5 Resort   |   64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa   |  
Hotel amenities
Ranked #8 of 24 Hotels in Kempton Park
Canberra, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“pay the extra and stay at the DOreale”
3 of 5 stars Reviewed April 13, 2014

aircraft noise was so loud it sounded like they were taking off in the room

they are quite welcoming as long as you dont ask for anything, the staff just dont seem to put themselves out the way they should in a four star, its all superficial but once you actually want something the friendlyness goes fast. I asked if they had a local paper as there were none in the lobby or restaurant, NO.. asked if there was a newsagent nearby to be met with a blank face and finally a NO then they just walked off.... seems trivial but an example of the lack of service.

I arranged to prepay for our two nights in march and got a confirmation stating it was paid. credit card was billed again. Their response was that it was for the two night stay and that was that. still waiting for further follow up after I pointed out it was billed twice. its like everything is just too much trouble

breakfast was fine but again for the little more I would stay at their five star sister hotel and get the far better food, service etc

not sure if its their plan to downplay their property to force you to go up a level in hotel but if it is it worked, I had two nights here and two nights at the D'Oreale in the course of our holiday and there was just no comparison for a minimal price difference I fail to understand why the standard is so far apart.

If you need an overnight and dont need much this place is fine but beware the aircraft noise. At some unearthly hour of the morning I awoke with a start and it was a plane taking off, no idea why as its not a big difference in location to the other hotel but so much noisier.

Room Tip: make sure you ask for non smoking and try to get a room away from the airport side
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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655 reviews from our community

Traveler rating
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    51
    25
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68
329
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139
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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  • English first
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English first
Klerksdorp, South Africa
2 reviews
4 of 5 stars Reviewed April 11, 2014

Even thou my Fiancé and I stayed for one night, it was really welcoming, I felt so at home. When we came back to our room it was clean. Everybody was really kind. We stayed in a superior king room, very comfortable and peaceful.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank RobynBurger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
5 of 5 stars Reviewed April 11, 2014

The rooms are cozy,I had a great time sleeping under the Feather down duvet,the breakfast is to die for,everything is in order,variety of food all done well.My expectation was exceeded at this Hotel, I am defenately going back for more in June.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Daisy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cayman, Cayman Islands
1 review
5 of 5 stars Reviewed April 8, 2014

Was a perfect place to stay while attending a conference. Staff even printed out a one page document I needed urgently. Staff are very friendly throughout the hotel. They always greeting me with a smile and offered to assist where they could. Will stay here again.

Room Tip: Had a noise buzzing in my room, not sure if it was the water heater or water pipes, would recommend...
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Shaun G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmperorsPalace, Manager at Peermont Mondior at Emperors Palace, responded to this review, April 23, 2014
Dear Guest

Thank you for your kind comments and thank you for making us your preferred residence

We are looking forward to welcoming you back soonest!

Kind Regards

Anna-Lize Scully
Hotel Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
5 of 5 stars Reviewed April 7, 2014

everything was good, excellent service, room well organised, good location.
good food, nice showers, & nice bedding.
everything was good, excellent service, room well organised, good location.everything was good, excellent service, room well organised, good location.
good food, nice showers, & nice bedding
good food, nice showers, & nice beddingeverything was good, excellent service, room well organised, good location.
good food, nice showers, & nice beddingeverything was good, excellent service, room well organised, good location.
good food, nice showers, & nice bedding
everything was good, excellent service, room well organised, good location.
good food, nice showers, & nice bedding

Room Tip: No tips all tops
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Elias M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmperorsPalace, Manager at Peermont Mondior at Emperors Palace, responded to this review, April 23, 2014
Dear Guest

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests

We look forward to welcoming you back in the near future

Kind Regards

Anna-Lize Scully
Hotel Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 6, 2014

As a birthday surprise, my wife booked us a nights stay at the Mondior hotel. I was really surprised with all the extra effort by the hotel to make our stay special. I received a bottle of sparkling wine and a rose pedal turn down not to mention the welcome at the hotel and superb service from all the staff. It was really a REMARKABLE experience. I will recommend this hotel to anyone that feels the need to be spoilt.

Room Tip: All was just perfect!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank cliveviljoen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helderkruin
1 review
5 of 5 stars Reviewed April 6, 2014

We stayed at the Peermont Mondior from 2 to 4 April 2014. My husband treated me for my Birthday. It was an excellent choice. The room was fantastic, the breakfast at the restaurant downstairs was the best ever.

Room Tip: Bed and Pillows extremely comfortable. Room very clean and neat.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Isobel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmperorsPalace, Manager at Peermont Mondior at Emperors Palace, responded to this review, April 23, 2014
Dear Guest

Thank you for your kind comments received, we are looking forward to welcoming you back soonest!

Kind Regards

Anna-Lize Scully

Hotel Guest Relations Manager
Emperors Palace Hotel Casino Conventions Resort
011 928 1732
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peermont Mondior at Emperors Palace

Property: Peermont Mondior at Emperors Palace
Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Kempton Park
#4 Spa Hotel in Kempton Park
#5 Luxury Hotel in Kempton Park
#6 Romantic Hotel in Kempton Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Peermont Mondior at Emperors Palace 4*
Number of rooms: 150
Official Description (provided by the hotel):
Hotel facilities include: Bar and Lounge (Silver Moon), Breakfast Restaurant (Oriana), Baby sitting services, Business Centre, Helipad, Secure parking, Complimentary shuttle service to and from the Airport, Wireless Internet access in public area. ... more   less 
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Also Known As:
Peermont Mondior At Emperors Palace Hotel Kempton Park
Mondior Concorde

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