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“Good service”

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InterContinental Johannesburg OR Tambo Airport
Ranked #1 of 26 Hotels in Kempton Park
Certificate of Excellence
Sydney
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good service”
Reviewed January 23, 2013

We stayed for one night for a stopover in December 2012.

We arrived at 8am and were given early check-in to our room straight away. After a long flight, this was much appreciated.

The room was clean and in good order, quiet, and of usual size. We stayed for a one day stopover until our next flight, and it was perfect for that.

We also tried the restaurant, which was of good standard.

For a stopover in Johannesburg, this is a good choice with efficient and professional staff.

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank JMcKny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this review, January 25, 2013
Good Afternoon JMckny and Thank You for the great feedback you posted on Trip Advisor - really appreciated. By now I am sure you are back home in Sydney and wish you all the best for 2013. Regards, Andrew Davidson, General Manager.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (176)
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Los Angeles, California
Level 5 Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 23, 2013

Whenever we have transited through Johannesburg on the way to safari in Botswana or elsewhere we have always worked hard to get to South Africa so as to be able to leave Johannesburg ASAP and avoid all of the nonsense of the city. This trip we were arriving late in the day and had to stay over. Having now enjoyed the fantastic convenience of the InterContinental at the airport I can truly say that all of the pain and suffering are overcome by the beautiful property and excellent and gracious service there. The hotel itself is literally a short stroll across from the main terminal and the rooms and hotel and first rate in all particulars. They have 24 hour services and it was a great way to start the trip rather than an inconvenience of schedule.

  • Stayed December 2012, traveled with family
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Helpful?
1 Thank gogo1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this review, January 25, 2013
Good Afternoon gogo 1951 and Thank You for taking some time to post feedback regarding our hotel on Trip Advisor. Yes, the convenience factor is huge - and its an absolute pleasure not to have all that additional stress when travelling. Have a great weekend, all the best, Regards, Andrew Davidson, General Manager.
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Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 21, 2013

My wife and I were passing through Johannesburg as we returned from a vacation in Mozambique and we elected to stay by the airport as I'd picked up a tummy bug while up north. Unfortunately it worsened while at the hotel and the staff very kindly extended our check-out time so that we could be in comfort until our evening flight to Dubai. It made all the difference and was a clear signal when a relatively small gesture can make a huge difference. Beyond that, the room was excellent, the facilities superb and all the staff very friendly. Thank you very much!

  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank PGSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this review, January 22, 2013
Good Afternoon PGSingapore and Thank You for taking the time to post some feedback regarding your recent stay with us - much appreciated. I hope by now that you are back at home and feeling much better. Anything that we could do in order to ease your wait for your next flight - is all just in a days work for our service minded team. Keep well and hope it won't be too long before your next stay. Regards, Andrew Davidson, General Manager.
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Solihull, United Kingdom
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 19, 2013

This airport hotel is a few yards from the exit of OR Tambo Airport in Johannesburg and we've stayed there on two separate occasions. On both occasions, we've found this to be an excellent hotel with clean, spacious rooms and modern bathrooms. Everything is supplied that you could want for a stop-over - toiletries in bathroom, plenty of towels, tea and coffee making facilities which include a coffee pod machine, ice, complimentary bottled water and a mini bar. There is a trouser press, in-room safe and access to arrival/departure information from the airport is available via the television. The food is excellent with a good breakfast and lunch/dinner menu and friendly, very efficient and helpful staff. I'd recommend it to anyone needing to stay over in Johannesburg and we won't hesitate to use this hotel again when travelling through Jo'burg. One tip though - if you want to pass the time shopping or sightseeing, you might want to go over to the taxi rank at the airport to get a taxi as the ones arranged by the hotel are a chauffeur service and very expensive although the hotel concierge will arrange everything for you and they will come back and collect you at your chosen time.

  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this review, January 20, 2013
Good Evening Christine S and Thank You for taking the time to post some feedback regarding your recent stay with us - much appreciated. I see you picked up on one of our lessor known features - namely the airport arrivals / departure screens, that feed onto your bedroom TV for convenience. Thank you once again for the positive feedback and I hope it won't be too long before your next visit. Keep well, Kind Regards, Andrew Davidson, General Manager.
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Cape Town Central, South Africa
Level 6 Contributor
79 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 12, 2013

If you want convenience and need a stay-over bed close to the airport, this is your hotel. Super rooms and great location, location, location. Excellent gym and spa with indoor pool. Great outdoor restaurant-come-bar, perfect for a hot evening outside. Only stayed one night so that's all that was needed.

Room Tip: 'My room was awesome but then again I was upgraded to a super luxury room.
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  • Stayed January 2013, traveled solo
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Helpful?
Thank Leon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this review, January 14, 2013
Good Morning Lee L and Thank You for taking the time to post some wonderful feedback regarding our hotel on Trip Advisor - appreciated. I hope it won't be too long before your next visit and we look forward to welcoming you once again. Keep well and all the best for 2013. Regards, Andrew Davidson, General Manager.
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Melbourne, Australia
Level 6 Contributor
145 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed January 11, 2013

What a blessing this hotel is. Walking distance from the arrivals hall, all you need to do is cross the road walk up to the main reception area. We couldn't get a connecting flight so we decided to stay at this hotel and we pleasantly surprised. There is no airport noise at all. Rooms are large, comfortable, modern with all modern amenities and more. Free in room wifi. The bed was king size, comfortable, flat screen tv, and tea/coffee making facilities. there was also a pressing machine in the room which was very handy indeed, especially coming off safari! Clothes pressed and ready to go the next day. We had room service as we were tired from the travel and it was delightful, no different as if we were sitting in the restaurant. If room service is not for you then try the restaurant downstairs, Quills.

The indoor heated pool was a treat, with a view of the airport runway which was both different and great, terrific gym setup and steam rooms. There is a Spa centre within this area also if a massage or treatment is what your after.

The staff are all very polite and professional and nothing was too much for any of them, which made our short stay even better. Check-in and out was done in a very efficient and quick manner.

We have no trouble in recommending this hotel, especially as a short stay/stop over and if we can get back to South Africa would definitely stay there again if needed.

Room Tip: We didn't take up the breakfast option as we felt it was too over priced. We had an early fligh...
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  • Stayed October 2012, traveled as a couple
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Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this review, January 12, 2013
Good Evening Lisa L and Thank You for posting some wonderful feedback regarding our hotel on Trip Advisor - really appreciated. We are so pleased to read that you had a great time with us and hope that on your next visit you will venture down for breakfast in Quills. We don't only serve the full English Breakfast option, but also have continental as well as various a la carte options. Hope to see you soon again, and we can spoil you at breakfast. Keep well and all the best for 2013. Regards, Andrew Davidson, General Manager.
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Edinburgh, United Kingdom
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 11, 2013

Although it is an expensive option it is well worth booking a dayroom at the Intercontinental a few steps from the arrivals hall. I booked in on 2nd January with my Father in a wheelchair and he was given a disabled access room while my husband and I had an interconnecting room. The place is quiet and luxurious just what you need if you have had a very early start. There are also spa facilities which I intended to use but fell into a blissful sleep instead and then had a heavenly bath and was ready to start the long homeward slog to Glasgow via Dubai.
The concierge (who wears a very fetching hat) and another porter escorted us and wheeled both my Father and the luggage to the check in desk for our onward flight which was a great help to us. Take a break there if you need one

  • Stayed January 2013, traveled with friends
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Helpful?
Thank 83Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this review, January 12, 2013
Good Evening 83Sue and Thank You for taking some time out of your day to post some feedback regarding your recent stay with us - much appreciated. We are so pleased to read that you have a very pleasant and peaceful stay with us. Hopefully you can make it to the Spa on your next visit. Yes, the Meet and Greet, as well as departure service is extremely convenient and really takes some stress out of finding the right check in counter in a busy international airport. Keep well and safe journey's further. Regards, Andrew Davidson, General Manager.
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Additional Information about InterContinental Johannesburg OR Tambo Airport

Property: InterContinental Johannesburg OR Tambo Airport
Address: 68.7 metres from International Arrivals Hall | O.R Tambo International Airport, Kempton Park 1627, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Kempton Park
#1 Spa Hotel in Kempton Park
#1 Romantic Hotel in Kempton Park
#2 Business Hotel in Kempton Park
#2 Family Hotel in Kempton Park
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Johannesburg OR Tambo Airport 5*
Number of rooms: 138
Official Description (provided by the hotel):
InterContinental Johannesburg O.R. Tambo Airport is a safe and highly convenient hotel only 68.7 metres (225-foot) walk from the International Arrivals hall at Johannesburg's O.R. Tambo International Airport and is your ideal and hassle-free stopover for onward Southern African destinations, Game Reserves, Victoria Falls & Cape Town. Perfectly located for business and a 14-minute train ride from the Sandton CBD, the hotel facilities include free unlimited Wi-Fi, Business Centre, Health Spa, complimentary gym, swimming pool and DVD library. Guests love our large showers with massage showerheads and the ample natural light flowing from the floor to ceiling windows. In-room flight information allows you to time and plan your onward journeys from the comfort of your room. Soundproofed rooms, blackout curtains, king beds and fluffy duvets ensure you enjoy a great sleep experience. Quills Restaurant, open 24 hours daily, offers contemporary African dining, indoors or on the terrace. Winner of the 2015 Best Airport Hotel in Africa Award by Skytrax World Airport Awards and refurbished in 2015, the hotel offers the most sophisticated airport accommodations on the African Continent. ... more   less 
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Also Known As:
Intercontinental Johannesburg Or Tambo Airport Hotel Kempton Park
Intercontinental Kempton Park
Intercontinental Hotel Kempton Park

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