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“Ideal transit hotel”

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InterContinental Johannesburg OR Tambo Airport
Ranked #1 of 26 Hotels in Kempton Park
Certificate of Excellence
Reviewed November 1, 2012

Only a one night stay at this hotel but found check-in efficient and friendly, the rooms very comfortable and quiet, and a good breakfast. Free WiFi is a bonus but I think you can purchase an upgraded version if you need more. Excellent location for travelling as it is a few steps from the airport.

  • Stayed: October 2012, traveled as a couple
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Thank tassiefoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this reviewResponded November 3, 2012

Dear Tassiefoodie, Thank you for taking the time to post some feedback regarding our lovely hotel on Trip Advisor. Your comments keep us focused on great customer service and we hope it wont be too long before your next visit. Have a great weekend. Regards Andrew Davidson, General Manager.

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1,010 - 1,016 of 1,372 reviews

Reviewed October 27, 2012

I use InterContinental Hotels worldwide and am an Ambassador member.

Having traveled from Abu Dhabi to Jo'Berg i had also stayed in the InterContinental there. This really set a bench mark in standards for the InterContinental brand.

The hotel is extremely convenient and is just a few steps from the airport terminal. Having booked a twin room we were upgraded to an executive room as per there loyalty program. On arrival at our room to find a double bed ! Its not so hard to do a room upgrade from original booking but obviously for this hotel it was. Not to mention we arrived at 5am local time having been on a flight for 8hrs, you just want to climb into bed. So we had to relocate and finally got to bed.

The room was as expected clean comfortable with the usual amenities less a few as we had to downgrade. Now this is my first time visiting South Africa so maybe its there way about things but service was terrible. In the main i found staff unfriendly, they don't even acknowledge you in the hallways or say hi. I arrived in the spa for a quick swim. They have a small pool over looking the airport and runway which is cool. I stood there not knowing where things were located etc. I was left standing there confused with a receptionist looking at me. Having walked around i awaited to be approached but instead i had to ask to be shown around by a less than friendly staff member, in which it seemed all to much for her to have to stand up.

Had dinner in the restaurant one evening. Food was very tasty but over priced. Again service was poor. It felt anything from a 5* hotel.

Overall this hotel set a poor reflection of the standards expected in an InterContinental Hotel. Would be reluctant to return unless necessary.

  • Stayed: October 2012, traveled with friends
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Thank Hjs007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this reviewResponded October 29, 2012

Good Afternoon Hjs007 and Thank You for taking the time to post your feedback regarding our lovely hotel on Trip Advisor. I am aware of what transpired leading up to your reservation as well as during your arrival and short stay with us. As you can see from our other Trip Advisor comments that your stay definately does not reflect the quality or service of our hotel. Please contact myself directly should you wish to discuss further - I really hope you do, so that we may resolve. Regards, Andrew Davidson, General Manager
andrew.davidson@icairport.com

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Reviewed October 23, 2012

Our group of 10 travelers was treated as if we were the only guests at the hotel. From the moment we walked into the lobby, the front desk moved quickly to check us in and managers and bellmen whisked us to our rooms, which were all in perfect condition. The breakfast buffet was the most varied and best quality we experienced during two weeks of travel in three African countries. Checkout was quick and efficient, and our group appreciated being just a few steps away from the terminal. I spoke to the manager and conveyed our very positive impressions of the hotel and friendly staff. I wish we had reason to stay at this wonderful hotel a few more days!

  • Stayed: September 2012, traveled on business
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Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this reviewResponded October 25, 2012

Good Evening Sharon M and Thank You for taking the time to post this wonderful feedback regarding our hotel - we do appreciate it. We are so glad to see that you had a great time with us and Thank You for noticing our new breakfast offering. We too wish that you could have stayed longer or that you will be returning soon. Keep well and have a great evening. Regards, Andrew Davidson, General Manager.

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Reviewed October 19, 2012

Excellent staff, rooms are first class, good spa on 8th floor, although book ahead for massage, it's popular. Restaurant is good in a sanitized African way. Food is well done, but not 'out there' excellent. Overall, can't be beat for location, convenience and facilities if traveling through Jo'burg.

  • Stayed: October 2012, traveled on business
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Thank Monocular
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this reviewResponded October 21, 2012

Good Evening Monocular and Thank You for taking time out of your day - in order to post some feedback regarding our great hotel on Trip Advisor - really appreciated. Thank you for your team comments - they will be passed on and I know the team will be most greatful. Keep well and on your next visit you will notice that we have replaced all our menus - launching now in Oct and Nov. Enjoy whats left of the weekend. Regards, Andrew Davidson, General Manager.

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Reviewed October 13, 2012

I arrived off a flight at midnight, and as promised, my room was ready and the service was amazing. The security features of the hotel are comforting, and the food was absolutely spectacular. The proximity to the airport is wonderful, and the comfort and quality of the room and amenities is spectacular. Thank-you to all the staff - you make this hotel the very best there is to offer at O.R. Tambo International Airport.

  • Stayed: October 2012, traveled solo
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Thank Florence Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this reviewResponded October 14, 2012

Good Evening Florence Ann C, and Thank You for taking the time to post your wonderful feedback regarding our lovely hotel - most appreciated. The team and I are so happy to read your words of appreciation and we Thank You for your patronage. Hope to see you soon again, keep well !! Kind Regards, Andrew Davidson, General Manager.

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Reviewed October 13, 2012

This hotel is perfect if you are in transit with an early morning flight out of Johannesburg, located a stone's throw away from the airport entrance.

Our room was spacious and well equipped and the bed very comfortable. They really made sure we didn't miss out flight - with a wake up call (by phone) followed by a knock on our door to confirm we were up!

The only downside was that our room/bathroom was a bit dated given the price this hotel usually commands (we stayed on reward points).

We can't comment on the food as we didn't eat there; although the outdoor eating area looked quite relaxing with the afternoon sun shining down.

  • Stayed: September 2012, traveled as a couple
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Thank nothing_beats_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this reviewResponded October 14, 2012

Good Evening this_is_jessica and Thank You for taking time out of your day to post some feedback regarding our lovely hotel on Trip Advisor. Yes, its all about convinience and taking the stress out of airport travel so Thank You for noticing the relaxing atmosphere. Keep well and have a great weekend, Regards, Andrew Davidson, General Manager.

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Reviewed October 13, 2012

Everything about this hotel is fantastic. It is so easy to access, check in was easy, Quill's was great and the staff was very pleasant and checkout was a breeze. It was a great place to unwind and get a good night's sleep

  • Stayed: October 2012, traveled as a couple
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Thank Goldwingnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewDavidson, General Manager at InterContinental Johannesburg OR Tambo Airport, responded to this reviewResponded October 14, 2012

Good Evening Goldwingnut and Thank You for taking the time to post some feedback regarding our lovely hotel - most appreciated. We are pleased to read that you had a wonderful time with us. We trust it won't be too long before your next visit. Keep well, Kind Regards, Andrew Davidson, General Manager.

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Additional Information about InterContinental Johannesburg OR Tambo Airport

Address: Opposite Int'l Arrivals Hall | O.R Tambo International Airport, Kempton Park 1627, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Kempton Park
#1 Spa Hotel in Kempton Park
#1 Romantic Hotel in Kempton Park
#2 Business Hotel in Kempton Park
#2 Family Hotel in Kempton Park
Price Range: $293 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Johannesburg OR Tambo Airport 5*
Number of rooms: 138
Official Description (provided by the hotel):
InterContinental Johannesburg O.R. Tambo Airport is a safe and highly convenient hotel only 68.7 metres (225-foot) walk from the International Arrivals hall at Johannesburg's O.R. Tambo International Airport and is your ideal and hassle-free stopover for onward Southern African destinations, Game Reserves, Victoria Falls & Cape Town. Perfectly located for business and a 14-minute train ride from the Sandton CBD, the hotel facilities include free unlimited Wi-Fi, Business Centre, Health Spa, complimentary gym, swimming pool and DVD library. Guests love our large showers with massage showerheads and the ample natural light flowing from the floor to ceiling windows. In-room flight information allows you to time and plan your onward journeys from the comfort of your room. Soundproofed rooms, blackout curtains, king beds and fluffy duvets ensure you enjoy a great sleep experience. Quills Restaurant, open 24 hours daily, offers contemporary African dining, indoors or on the terrace. Winner of the 2015 Best Airport Hotel in Africa Award by Skytrax World Airport Awards and refurbished in 2015, the hotel offers the most sophisticated airport accommodations on the African Continent. ... more   less 
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Also Known As:
Intercontinental Johannesburg Or Tambo Airport Hotel Kempton Park
Intercontinental Kempton Park
Intercontinental Hotel Kempton Park

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