I am writing this review with very mixed thoughts about it, but overall found that the good definitely outweighed the bad, and if it were not for these bad points, for us anyway, DEFINITELY would rate this place higher than 3 stars as it's absolutely gorgeous.
PROS: As we didn't have use of a car, they offer a free shuttle service to the airport which runs approx. every 20 minutes and was absolutely great. Amazingly, with just a short walk (within the complex), and also past a section where there is a fascinating display about apartheid, there is a HUGE area which is comprised of a food court, some shops, more restaurants of all ethnic types, a casino, and a 4 or 5 screen movie theatre. Our room itself had some cool lighting in it (although not bright enough for reading)as well as an extremely comfortable bed.
CONS: We thought it very odd that they offered shampoo and one bar of soap as their amenitites and that was about it. No hair conditioner? I always have my own, but due to circumstances beyond my control didn't have any and needed some and after asking at reception was told they don't carry any???? (Their sister hotel which is right across the street doesn't either. Be careful that you've got the right place you want when you check in as well, as the names are very similar and you could easily end up with the wrong place.)
What we found amazing, and have never seen it in a hotel before, was that there were no brochures whatsoever anywhere in our room that mentioned what services were available in the hotel. If we hadn't asked at reception where we could get something to eat, we would never have known about the wonderful meal and entertainment complex there.
Make sure you ask if you want a non-smoking room, as they do have an area that has smoking rooms.
The thing that really bothered us the most, was the fact that they charged us for collect calls.??? (We didn't bring our cell phone and in retrospect should have got a temporary one with a SIM card I guess, but weren't planning on using it) As it was related to a medical emergency, we had to phone. Imagine our surprise when we got a bill for the 2 collect calls we had made. Reception didn't understand the concept of what a collect call is where the person receiving the call pays for it,not you, and after even talking to the manager they wouldn't budge on it. THEY ALL NEED TO KNOW WHAT A COLLECT CALL IS!!!! After wasting an incredulous amount of time at reception and with having to leave to go to the airport, we thought it was extremely bad customer service, and the 2 calls were very expensive as had to call to Vancouver, Canada. One tip to everyone. DO NOTeven make a local call from the hotel either. The rate they charge is unbelievable price gouging out of this world - we couldn't believe it!
In retrospect, we really loved this place. It's a very nice hotel (also looks way more classy than a 3 star) and the entertainment complex was a fabulous bonus. Hopefully they will get their outrageous phone prices rectified, and supply the standard amenities in your room.
- Official Description (provided by the hotel):
- Hotel Peermont Metcourt at Emperors Palace Contemporary convenience at its best...the 3-star Peermont Metcourt at Emperors Palace offers stylish and comfortable rooms as well as a "group-friendly" experience for corporate, convention and leisure guests. The hotel offers a variety of room configurations and amenities which include LCD flat screen TV, satellite DSTV channels for all languages, tea and coffee stations, secure internet connections, laptop safe, working desk with business-convenient plug points. The hotel's clean and modern façade is complimented by a private and sheltered pool terrace, set in a beautifully landscaped garden, providing guests with food and beverage service throughout the day. Specifications include a comfortable, large ground floor reception area with enough space to accommodate large tour and convention groups with ease. The hotel features (248 rooms) with 176 Classic rooms, 69 Superior rooms and 3 Special assistance rooms. Smoking and non-smoking rooms are available. Check-in after 15h00 / Check-out before 11h00. ... more less
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- Also Known As:
- Peermont Metcourt At Emperors Palace Hotel Kempton Park
- Metcourt Laurel