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Kempton Park
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838
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386
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132
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All reviews tsogo sun close to the airport shuttle bus shuttle service room service buffet dinner stayed here for one night enjoyed my stay next morning long flight short stay between flights cape town johannesburg airport overnight stay south africa tambo
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Reviewed 4 weeks ago

lamp on the desk did not work, I asked it to be fixed, did not happen

two small lights on top of the bed did not work

phone in the room did not work and I could not call the reception

no shower in the room

no refrigerator in the room

room is very dark

room is very old

no peephole in the room's door

super tiny swimming pool in the hotel

at breakfast there were many tiny flies on top of the vegetables

I was not offered hot beverage during breakfast

I reported the problems to guest relations, she did not seem to care too much

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank olapidot1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleH6849, Guest Relations Manager at Southern Sun O.R Tambo International Hotel, responded to this reviewResponded 2 weeks ago

Good Day olapidot1,

Thank you for completing a review on your recent stay with us and for your valuable feedback.

We would like to sincerely apologize for the short comings that you experienced during your stay with us. We have addressed this with the departments responsible to ensure that corrective action is taken.

We hope you will afford us the opportunity to make amends for this in the near future.

Kind Regards,
Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Very poor room infrastructure. No minibar or empty fridge in the room. Very loud and oldfashioned A/C. This all in a superior room. View to a greate metallic box. The location and the breakfast were great.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank mail353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleH6849, Guest Relations Manager at Southern Sun O.R Tambo International Hotel, responded to this reviewResponded 2 weeks ago

Good Day mail353,

Thank you for completing a review on your recent stay with us and for your valuable feedback.

We would like to sincerely apologize for the short comings that you experienced during your stay with us with regards to your room. While we currently do not offer a fridge in every room, one can be placed in your room on request.

We hope you will afford us the opportunity to make amends for this in the near future.

Kind Regards,
Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Lovely hotel with welcoming and friendly staff. The catering staff were great in looking after us and accommodating to our children's 'fussy' eating. The food set up for breakfast, lunch and dinner was brilliant. We felt really spoilt by the choice of foods.
We had a family room which consisted of two king beds which were amazingly comfortable. We all had a good nights sleep after a long flight.
We would definitely stay at the hotel again on our next visit!

Date of stay: December 2019
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Nadine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleH6849, Guest Relations Manager at Southern Sun O.R Tambo International Hotel, responded to this reviewResponded 4 weeks ago

Good day Nadine H,

Thank you so much for your kind and encouraging comments in regards to our overall service delivery.

We are all ecstatic, delighted and humbled by the compliments you have shared and we will certainly share this with our team.

Thank you once again for your support, we look forward to hosting you again in the future.

Kind Regards,
Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We were directed here after a flight delay paid for by the airline. We arrived at 2 am and were checked in promptly but given a smoking room which we discovered after shelling up the elevator. We were able to change rooms for nonsmoking. The room was basic and dated but the water pressure in the shower was great. The food was very good and the service as well. There is a nice swimming pool and a fitness center also a nice gift shop in the lobby. This would make a good day room being close to the airport and there is a shuttle

Date of stay: January 2020
Trip type: Traveled as a couple
Thank jfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleH6849, Guest Relations Manager at Southern Sun O.R Tambo International Hotel, responded to this reviewResponded 4 weeks ago

Good Day jfd,

Thank you for completing a review on your recent stay with us and for your valuable feedback.

We are delighted to hear that you enjoyed your stay with us and we will be sure to pass these compliments on to our team.

We greatly appreciate your support and look forward to welcoming you back in the near future.

Kind Regards,
Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Efficient and welcoming service, large and comfortable room. Breakfast is a highlight, with variety, flavors and sophistication. Weak Wi-Fi service, practically free service doesn’t exist. Great place to stay behind the airport.

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Epa1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleH6849, Guest Relations Manager at Southern Sun O.R Tambo International Hotel, responded to this reviewResponded 4 weeks ago

Good Day Epa1955,

Thank you for completing a review on your recent stay with us and for your valuable feedback.

We are delighted to hear that you enjoyed your stay with us and we will be sure to pass these compliments on to our team.

We greatly appreciate your support and look forward to welcoming you back in the near future.

Kind Regards,
Michelle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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