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Reviews (1,715)
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All reviewstsogo sunclose to the airportshuttle busshuttle serviceroom servicebuffet dinnergreat airport hotelstayed here for one nightlong flightenjoyed my staycape townshort stayovernight stayhome away from homebetween flightsjohannesburg airportsouth africa
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Reviewed June 26, 2017

I made a reservation way in advance. I requested a king size bed and a bath. That was my only request. On my arrival another flight got canceled and they were booked in to Southern Sun. They received first preference even though I am also a paying guest. I had to wait for them to be checked in first with only one person helping us and the other people giving them exclusive rights to check in. Then when I got to my room it was two separate beds even though I requested a king size bed. There was also no bath and only a shower. I was moved and then I got the king size be but again no bath. I called the duty manager and he lied to me. told me they upgraded me and the superior rooms does not have any baths only showers. The southern sun website says different. I will not stay at this hotel again
.

  • Stayed: June 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank dwoodington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2017

A very pleasant and welcoming hotel very conveniently situated close to the airport. A pleasant surprise when the housekeeping staff wanted to turn down my bedding and offered me a chocolate before I went to sleep. The shuttle driver to the airport was also very friendly and ensured that he dropped off everybody at there requested destinations

  • Stayed: June 2017, traveled on business
    • Value
    • Location
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Review collected in partnership with Tsogo Sun Hotels
Thank roberthendricks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2017

There is a shuttle to this very close hotel. Two properties are closer, if you want walkable. We stayed twice in May. We were given early check our first stay (wrote in advance and requested, quiet and early). Thank you. Facilities are nice. The included breakfast is excellent. Service is excellent to okay. Leave your tip with the people that seat you. This is a COMPLETE set of breakfast choices. Well displayed and eggs to you picking. Room service burger was a bit dry, more like meatloaf that was over cooked. Lighting in bathroom was a bit dim. Taki, desk clerk, excellent.

  • Stayed: May 2017, traveled as a couple
    • Value
    • Location
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Thank ranles76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2017

Xcellent hotel for the price, good location, airport transfer, ambience, courteous staff, service oriented, the food and beverage package, BF, Lunch was outstanding. The hotel salon was great with quick service.
Would highly recommend

  • Stayed: June 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Miles2gob4Vsleep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2017

I have reviewed this hotel before and I was wasn't very complimentary. But there have been some tremendous improvements. We still prefer the Protea for its less impersonal feel and its more edgy trendy feel but SSun can be proud of the upgrades.

Our flight was delayed and the airline put us up here for free. The staff were flooded with angry (some crying) clients who just didn't want to be there and they did a great job of checking in a mass of humanity in a professional and organized manner.

Food was also really impressive compared to our last visit. Only down side is we landed up with smoking rooms that were very smelly.

  • Stayed: February 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Thirstie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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